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Telephone Screening and Etiquette Skills for Administrative Assistants

Office Dynamics

Top-notch telephone screening and etiquette skills are paramount regardless of industry, company size, or geographic location. You are entrusted by them to use good judgment when responding to the caller’s requests for information. As a telephone gatekeeper, you are a keeper of information. Click here to get your copy!

Etiquette 250
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How To Practice Good Business Card Etiquette

Office Dynamics

Did you know there are etiquette rules for giving and receiving cards? Be sure the printed information on the card faces the other person (in other words, it’s upside-down to you). There are many books that discuss this etiquette point. The post How To Practice Good Business Card Etiquette appeared first on Office Dynamics.

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3 Simple Steps to Improving Communication Skills

Office Dynamics

You cannot afford to take the critical skill of communication for granted! This also ensures that you quickly and effectively manage any potential problems. Three things to consider to improving communication skills in the workplace: What is my goal or motive for communicating with this person now? Is the person OK?

Skills 100
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Communication Skills That Have Impact…Choose The Right Medium

Office Dynamics

For example, a co-worker’s bereavement; a vendor’s terminal illness; someone’s adoption or job promotion; a billing inquiry; a credit request on your account; inquiring for information on a job posting; and so much more. Could the information I’m communicating be taken as hurtful in any way? How are your communication skills?

Skills 100
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A Telephone Etiquette Test

Ian's Messy Desk

Home About Contact Me Links Sitemap A Telephone Etiquette Test Posted by Ian McKenzie Written on May 28, 2010 If youre new here, you may want to subscribe to my RSS feed. Test you telephone skills with this simple quiz: How quickly should you pick up a ringing phone? What information should your voice mail message contain?

Etiquette 100
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Your Etiquette Practice Could be Killing Your Productivity

Stephanie LH Calahan

Work With Stephanie « 5 Easy Ways Kick-Start Your Daily Personal Productivity | Main | Grow Your Productivity by Hours a Day » Your Etiquette Practice Could be Killing Your Productivity Today I received a really nice note from one of my contacts, Amy Humphreys, at Illinois State University. 

Etiquette 100
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Celebrating Administrative Professionals

Office Dynamics

All of April we will be celebrating administrative professionals and giving you: Spot-on information related to the administrative profession. Ideas on how to build better partnerships with your managers. Be sure to mark your calendar for April 1 – 30 and check out our daily informative and fun blogs.