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Telephone Screening and Etiquette Skills for Administrative Assistants

Office Dynamics

Top-notch telephone screening and etiquette skills are paramount regardless of industry, company size, or geographic location. Every time you answer the phone, you are accepting responsibility for the relevant interests of others. You are entrusted by them to use good judgment when responding to the caller’s requests for information.

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Your Etiquette Practice Could be Killing Your Productivity

Stephanie LH Calahan

Work With Stephanie « 5 Easy Ways Kick-Start Your Daily Personal Productivity | Main | Grow Your Productivity by Hours a Day » Your Etiquette Practice Could be Killing Your Productivity Today I received a really nice note from one of my contacts, Amy Humphreys, at Illinois State University. 

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A Telephone Etiquette Test

Ian's Messy Desk

Home About Contact Me Links Sitemap A Telephone Etiquette Test Posted by Ian McKenzie Written on May 28, 2010 If youre new here, you may want to subscribe to my RSS feed. Test you telephone skills with this simple quiz: How quickly should you pick up a ringing phone? What information should your voice mail message contain?

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Choose Your Method of Communication Effectively – Email, Phone, In.

The Office Professionals Place

Monday, October 19, 2009 Choose Your Method of Communication Effectively – Email, Phone, In-person, “Snail&# Mail/Memos Have you ever received an email from someone who just started at the company asking you to do something and you haven’t been introduced? Or have you played the popular “phone tag&# game?

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10 E-mail Etiquette Pet Peeves and How to Handle Them

Office Dynamics

The results led to our first “ Email etiquette ” story. The “oops” factor: If you need more than two paragraphs to cover your topic, you’re better off using the phone, or attaching a Word* file. Pet peeve: Important information at the bottom of an email. Quick fix: If threads are necessary, keep vital information up top.

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How Assistants Can Use Social Networking

Office Dynamics

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Many companies are now sponsoring company-wide intranet sites like Yammer to encourage collaborative work and information exchange among employee groups. I scan the ‘feed’ to learn tips and information on a variety of topics, including tech.

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Social Networking Tips for Executive and Administrative Assistants

Office Dynamics

Remember your etiquette in all settings is vital, even when they are “virtual” settings! Many companies are now sponsoring company-wide intranet sites like Yammer to encourage collaborative work and information exchange among employee groups. I scan the ‘feed’ to learn tips and information on a variety of topics, including tech.