Career Success A to Z: E is for Etiquette

Eat Your Career

Before we talk about etiquette, let’s first consider another e-word: Elevator. Elevators are like little floating bubbles of society with their own distinct etiquette. That’s how etiquette works and why it’s so important in the workplace. The word etiquette is often considered old-fashioned. Modern business etiquette is a unique beast. To help expand on this concept, I’d like to offer a short excerpt from my Modern Business Etiquette E-book.

Webinar Etiquette and Protocol for Live Events

Office Dynamics

It’s time to talk about webinar etiquette. We love this feature but we’ve heard from a few attendees that some of the comments aren’t appropriate for the webinar and we wanted to take this opportunity to address webinar etiquette and protocol. If you are having difficulty logging in, please follow the steps sent via email for troubleshooting guidance. Advice from Joan Burge for Webinar Etiquette and Protocol.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Managing Emails Effectively: Tips on How to Maximize Email Use

Dumb Little Man

As a user, are you maximizing the use of email? Below are tips on managing emails effectively: E-mail Checking Time. Schedule what time you open your email, such as once a day or twice a day. Emails can distract you and having a schedule will enhance your productivity. For more professional emailing, marketers and sales professionals use email validation tool for email list clean up. Use filters to improve your email workflow.

2019 192

A Telephone Etiquette Test

Ian's Messy Desk

Home About Contact Me Links Sitemap A Telephone Etiquette Test Posted by Ian McKenzie Written on May 28, 2010 If youre new here, you may want to subscribe to my RSS feed. Sent from my Android phone Comment by VTR1000 Lady on May 29, 2010 @ 4:02 am Trackbacks Leave a comment Subscribe to blog posts by Email The Essential Motivation Handbook The Zen Habits Handbook for Life! Ian’s Messy Desk Helping you get the most out of the 24 hours in your day.

Business Etiquette - Webinar

Office Dynamics

We are often asked about doing etiquette seminars/programs onsite for administrative professionals across the country. Etiquette expert, Anna Post, Emily's great-great granddaughter will present this program via our friends at Business Management Daily. Emily Post's Guide to Business Etiquette for the 21st Century. The truth is, multimillion-dollar deals (and people's jobs) can be LOST as a result of poor etiquette. Email etiquette. Hello, friend!

E-mail Etiquette

Laughing all the Way to Work

Email is no longer just for personal use, with all our accepted short forms: LOL, U, GB and a co-worker's favourite, OMG! With the increasing use of email as the first choice for business correspondence it opens a whole new world of dos and don'ts for the assistant.Here are Some Good-Sense Email Etiquette Tips: Email Salutations: Although email is less formal than writing a letter it is still polite to open with a greeting.

2007 100

Proper Business Dining Etiquette

The Office Professionals Place

Thursday, June 17, 2010 Proper Business Dining Etiquette I have been to lunches and dinners where people inadvertently take the wrong glass, use the wrong utensil with the meal, or display improper dining etiquette, such as starting to eat before everyone is served or talking with their mouth full.

Cubicle Etiquette 101

Professional Assistant Blog

Home About Me Advertise Cubicle Etiquette 101 By The Professional Assistant on Thursday, November 01, 2007 Filed Under: Office Gossip , Productivity D o you find that your colleagues are hovering around you when youre on the phone? If you work in a cubicle, here are some guidelines to follow for good cubicle etiquette: You see the person you wish to talk to on the phone. In the mean time Im going to discretely tape up a copy of your etiquette rules somewhere public.

Office Fridge Etiquette

Professional Assistant Blog

Home About Me Advertise Office Fridge Etiquette By The Professional Assistant on Wednesday, November 28, 2007 Filed Under: D o you bring your food to work? Heres an article I recently found on office fridge etiquette. Do you keep it in the office fridge? Are you in a constant battle to get your food into a pint-sized fridge because others leave their food there for days on end? Heres an excerpt on the article: Do not eat or drink foods that do not belong to you.

2007 116

Hacking Email: 99 Email Security and Productivity Tips

Ian's Messy Desk

Why is it that when it comes to emails, there are no accepted standards? Even though 6 billion emails are sent every day, almost no one agrees about simple things like email etiquette, how to organize a note, or whether emails are considered private or not. The 99 tips in this article make up the best in email practices: 4.) That includes the email that says that if you don’t forward it to 10 people you’ll die.

Email 138

Elevator Etiquette 101: Going Up?

Professional Assistant Blog

Home About Me Advertise Elevator Etiquette 101: Going Up? Can you think of any more etiquette related items while riding the elevator? By The Professional Assistant on Friday, October 17, 2008 Filed Under: Travel Y ou’re standing in the elevator and everyone is crammed like a can of sardines. You reminisce about that Seinfeld episode where Elaine gets stuck on the subway and starts talking to herself about how the train isn’t moving and starts to get claustrophobic.

2008 100

Share Your Email Etiquette Blunders To Win a $100 Amazon Gift Certificate

Small Business CEO

One area of concern – your email correspondence. Even though your own every day business environment may be laid back, you still need to make sure you use professional business email etiquette. Maybe you’ve even committed an email blunder or two or you’ve seen someone else’s. All you need to do is share that email etiquette no-no with BizSugar and you’ll be entered into the contest. Submit your email etiquette no-no now!

Do Workplace Etiquette Rules Need to Change?

45 Things

The etiquette police who are trying to keep up with the rapidly evolving world of mobile devices and their effect on the workplace probably would say the same. They may not be able to define what is considered bad manners, but they know the terrible behavior when they see an employee's email, text, tweet, blog entry, Facebook posting or YouTube video — or see someone trying to create one on the fly. The results don't surprise Lisa Grotts , a certified etiquette consultant.

Microsoft Outlook Shared Mailboxes Etiquette

Professional Assistant Blog

Home About Me Advertise Microsoft Outlook Shared Mailboxes Etiquette By The Professional Assistant on Thursday, January 31, 2008 Filed Under: MS-Outlook , Productivity D o you have more than one mailbox in your Microsoft Outlook , other than your inbox?

10 E-mail Etiquette Pet Peeves and How to Handle Them

Office Dynamics

So how many times have you read or written an email today? million emails are sent or read each day. Some time ago, we asked readers for a list of their pet peeves with emails. The results led to our first “ Email etiquette ” story. Top 10 Email Pet Peeves. Pet peeve: The disorganized email. Nothing wastes more of my time than an email that rambles on about everything, or looks like a page out of ‘War and Peace’.”.

Take Time to Say Thank You

Office Dynamics

This has come to light for me because, in the past 2 weeks, Jasmine and I have received personal handwritten notes, little gifts, cards, letters and emails of gratitude from people whose lives we have touched and didn’t even know it. I can’t tell you how much it means to know that someone took time out of their busy schedule to write a note versus sending a quick email.

2016 175

E-mail Etiquette: A Poem by Lynn Crosbie

Laughing all the Way to Work

You can contact her through this blogspot or by emailing me at I received an e-mail from a colleague of mine It was set in a background of yellow and lime The font it was blue, almost impossible to see And it was all in caps…was she yelling at me?

2007 100

Choose Your Method of Communication Effectively – Email, Phone, In.

The Office Professionals Place

Monday, October 19, 2009 Choose Your Method of Communication Effectively – Email, Phone, In-person, “Snail&# Mail/Memos Have you ever received an email from someone who just started at the company asking you to do something and you haven’t been introduced? Or what about the barrage of emails that go back and forth on one particular subject and still nothing gets accomplished except the art of confusion? DO use email for informational purposes (i.e.

2009 100

Why e-Mail Isn’t Always Your Best Option

Office Dynamics

The average number of e-mails and assistant manages between her/his e-mail and their executive’s email is 225 per day; and about 350 on the high side! Admin Assistant Training Assistant Training Communication Skills Etiquette Self Development Technology e-mail effective communication finding the best way to communicate getting your message across at work managing your executive's email white elephant called e-mail

2015 150

Communication Skills That Have Impact…Choose The Right Medium

Office Dynamics

Admin Assistant Training Career Management Communication Skills Etiquette building relationships with coworkers choosing the right method of communication face to face communication human moments office communication when to call not email In the 21 st century, we have so many ways to communicate. Is each communication medium interchangeable? Should you use whichever one is fastest or most convenient for you? Does it make any difference whether you IM or phone someone?

2014 160

Is it E-mail or Email and does it matter?

Laughing all the Way to Work

The full name is electronic mail and I have seen it written either e-mail or email. Judith Kallos of has written four books on the subject of e-mail etiquette so I asked her and she said the correct spelling is e-mail and she got her information from the "Chicago Manual of Style". Tags: email e-mail

2008 100

Accepting Feedback (The positive kind!)

Office Dynamics

If the person writes you a letter, memo, or email thanking you for something you did, it is good manners to acknowledge it with a card, return email, or phone call and once again, all you need to say is, “I received your letter and would like to let you know that I so appreciate you noticing my efforts.”. <Guest Post by Judi Moreo> How are you accepting feedback? Positive feedback, that is. It’s amazing how few people know how to handle positive feedback.

2015 105

How Should an Executive Assistant Conduct Themselves? – Ask An Admin

Office Dynamics

Monday Motivators™ is a weekly email sent from Joan Burge that gives you a little kick start to the week. These emails will include work advice, life advice, and sometimes how to find that good balance. Ask An Admin Career Management Etiquette Travel Work-Life BalanceThis is a special Ask an Admin because it is time sensitive and we are helping a new executive assistant in Europe! So, administrative professionals from around the world, let’s try to help!

2019 105

Celebrating Administrative Professionals

Office Dynamics

Fill out the subscribe box (your email address) in the right sidebar of this page and click subscribe. You will be notified instantly by email each time we add a new post. Administrative Assistants Rock! Join our April Blog-A-Thon. April is just around the corner and we love celebrating administrative professionals! This is the month we can (and will) celebrate in a big way.

Revolutionary Insights Into Self-Leadership for Administrative Professionals

Office Dynamics

We are sending information about this in an email to everyone who was part of the webinar. This is a replay of the free webinar offered June 2016 titled Revolutionary Insights Into Self-Leadership (for administrative professionals). Administrative professionals don’t typically think of themselves as leaders; even the most successful struggle with the idea! After all, leaders are the people we work for, right?

Qualities Of A Great Assistant

Office Dynamics

But do you always “listen” or do you distract yourself with reading emails while someone is talking to you? What qualities do assistants think you need to be a great assistant? Many times in my live workshops and seminars for executive and administrative assistants, I ask the participant to create a list of qualities, attributes, and attitudes of star-performing assistants. Over the years, I have collected more than 300 ideas.

2015 164

Living Your BIG & Bold Life [Upcoming Event]

Office Dynamics

Instant access to the recorded program featuring Joan Burge (link will be emailed to all registered attendees). Announcement: Our next free webinar in our celebration series is open for registration. Living Your BIG & Bold Life with Joan Burge. May 7, 2015. 10:00 – 11:00 AM Pacific Time. Register Now, It’s a free event! Working women hold a unique position in our society. We juggle family, business demands, and social lives. But all too often, we encounter resistance.

2015 130

Thank you for joining our Admin Blog-a-thon, what’s next?

Office Dynamics

More ways to stay in touch… Never want to miss a blog post from us by entering your email at the upper right of this page (then click submit). Wow, what a fabulous April! Did you have the most incredible Administrative Professionals’ Week this year?

2015 116

The E-tiquette of E-mail

Laughing all the Way to Work

Here are Some Good-Sense E-mail Etiquette Tips E-mail Salutations: Although e-mail is less formal than writing a letter it is still polite to open with a greeting. Watson Associates gives the following e-mail tips for Email Salutations in her e-bulletin Business Writing Updates: “There are several options for starting an e-mail in North America as our business culture is not as formal as other areas.

2008 100

The Seven Stupid Mistakes People Make on a Telephone Interview

On The Job

Turn off your email so it doesn't distract you or give a "ping!" Tags: hiring managers prepare for phone interview how can i phone etiquette job preparation good impression phone interview job interviews find a job Anita Bruzzese "Hello?" "Mr. Jones? This is Mr. Smith from Acme, calling for our telephone interview?" "Oh, Oh, yeah, sure. Can you hang on a sec?" Sure." (A A toilet flushes.) OK, much better. Wassup? Mr. there?" "Uh, Uh, yes, I'm here.

2008 100

We don't know what we don't know

Laughing all the Way to Work

One person can be great at software programs and know all sorts of tricks to get things done quickly and another might be excellent at organizing and managing their email account. Dates (Writing out dates) Diagnosis or Diagnoses Dictionaries Due to Electronic dictionaries Email Salutations Exclamation marks versus question marks Expressing Currencies Expressing Time Fewer vs. Less Further vs Farther Grammar or Style Hope: the Word??

2010 116

How To Address Two People In A Business Letter

Dumb Little Man

Keep in mind you might need to completely drop the names for expediting purposes, but business etiquette may require you to list certain people before others. It is important to use a variety of forms when addressing your business letter via email, a method that gives you greater latitude for greetings than regular letters. Not sure how to address two people in a business letter properly? Believe it or not, it’s actually simple. You simply write “Dear Mr./Mrs./Ms.”

2019 159

The attitude of customer service

Service Untitled

My initial impression most likely will be affected by the friendliness and kindness of the customer service agent; whether it is my first experience on the phone, by email, or in person. Behind the Scenes Customer Satisfaction Customer Service Customer Service Experience Employees Etiquette Little Things, Big DifferencesAccording to Winston Churchill, “attitude is a little thing that makes a big difference.&#

On E-mail Blackouts.

Professional Assistant Blog

Hopefully, not too many of you were affected by the email system outages yesterday. In this case, commercial email services were affected, but the next time it could be your server at work. Fortunately, it’s easy these days to create backup email accounts. In a worst case scenario, you just jump over to your free web account and send out notices that your normal email is down temporarily. Home About Me Advertise On E-mail Blackouts.

2008 100

The First Thing to Do After a Job Interview

45 Things

While etiquette rules say you can wait about three months to send a thank-you note for a wedding gift, it needs to be much sooner than that after a job interview. Send an email within the first day of an interview, then send a handwritten note by the next day.

2020 61

Keeping focussed in a busy environment

Laughing all the Way to Work

© Copyright Patricia Robb 2010 17 April, 2010 Keeping focussed in a busy environment There are so many distractions in the office -- the telephone, your co-workers, email and your boss! If you have to answer the phone, deal with an email or attend to something for your boss, do so, as that is the nature of the admin job -- multi-tasking, but once you have done it, go right back to your to-do list, re-focus and continue what you were doing.

7 Top Tips to Avoid Being Caught in a Phishing Net

Dumb Little Man

Phishing expeditions are typically carried out in the form of a spam email that appears to come from a perfectly legitimate source, usually a website or other source that you have regular online dealings with. The email will ask you to confirm your personal information, often by asking you to click on what looks like a bona fide link to the company website so that you can update your details. Make it a golden rule to never reply to emails that ask for confidential information.

2016 154

Interview with Rob Siefker of Zappos – Part 4 of 4

Service Untitled

We used to have every twice a year, once a year, whatever, HR would email all the leadership teams so all the managers from all the different departments and stuff, and say okay, it’s review time and everybody gets an email of the most up–to–date review form and all that stuff. Behind the Scenes Culture Customer Service Customer Service Experience Employees Etiquette Hiring & Training Interviews Little Things, Big Differences Specific Companies

Brick and mortar retailers can compete with their online competition

Service Untitled

Stay in communication with me by direct email, newsletters, interesting guides, and trends pertaining to your product or service and individual thank you notes and gratitude cards. Behind the Scenes Customer Satisfaction Customer Service Customer Service Experience Etiquette Little Things, Big Differences

2011 42

The Office Fridge

Laughing all the Way to Work

The office fridge can be a friendly place If people don't abuse the space If you put in a lunch, be sure to claim And identify with date and name Clean out the fridge when you have time And make Fridays the "throw-out" deadline Lynn Crosbie writes office etiquette poems in Ottawa, Canada. You can contact her through this blogspot or by emailing me at

2007 118

25 ways to get noticed on LinkedIn

Practically Perfect PA

Add your LinkedIn profile to your email signature. If someone accepts your request, then adhere to polite etiquette and say hello and thanks. I don’t usually advocate the use of a Premium Account but if you are actively job seeking this will help as you can email people outside your usual network. Have you listed your email address or how people can get in touch with you? Congratulations! You have an ‘All Star’ LinkedIn profile. You must be doing something right.

2017 189

Habits of Extremely Productive People Made Simple

Simple Productivity Blog

And some of us depend on email in our jobs to let us know what the priorities are for the day. However, be sparing in when and how you check your email. Checking your personal email (or social media) first thing is a good way to get yourself down a rabbit hole. Use Email Wisely. The article had this as “Improve your email etiquette”, saying that email is a “productivity killer” I disagree.

2013 191

Service Untitled» Blog Archive » Advantages of using customer.

Service Untitled

All it took was my phone number and email address, and I would earn money back on all of my purchases. It’s so easy to communicate with someone once you have their email address, and doing it through newsletters, and promotional updates provide an interesting and upbeat way to stay in touch with all of your loyal customers. Service Untitled The blog about customer service and the customer service experience.