Stephanie LH Calahan

MARCH 25, 2011

.  A while back I wrote How to Waste Time and Lose Money Networking where I shared that follow up is the most important step to networking.    But, how do you make sure to organize all of those business cards so that you CAN do the right FOLLOW UP? Thanks to Peter Coombs of FRONTLINE Training & Consulting.

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Office Dynamics

APRIL 30, 2015

IAAP teamed up with Staples to #CelebrateAdmins. Business Management Daily had a daily free download or gift. All Things Admin shared a chart of all the special happenings and more and started #AdminProud. Office Ninjas offered daily flash give aways and they had some really incredible gifts.

2015 100

2015 Administrative Professionals OfficeTeam Staples 100

Service Untitled

OCTOBER 12, 2010

Many agents politely listen, but consider the training course just a supplement to common sense. Training needs to start with a clear objective, and role-playing places the service representative into the shoes of the customer, and helps to bring clarity to particular situations. How do we then make it more interesting and applicable?

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Service Untitled

MARCH 31, 2010

One collector said he doesn’t have time to smile since his job is to give change, roll up coins and bills, and give directions. Toll collectors need to have customer service training also. Service Untitled The blog about customer service and the customer service experience.

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Customer Service Etiquette 2008 2009 40

Service Untitled

SEPTEMBER 21, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employing company vision in customer service training Cheryl September 21, 2010 Culture , Customer Satisfaction , Customer Service , Hiring & Training 1 Comment Every company needs a motivational vision; what you want your company to ultimately become.

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Customer Service Training Etiquette 2010 40

Service Untitled

SEPTEMBER 13, 2010

Of 11,000 American consumers surveyed, Empathica reported on Friday that 61.7%, a rise up from 55.2% Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments. noted the downward trends. Of the 31.5% in the second quarter.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

JULY 7, 2010

The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%. The company has even set up a website to help consumers keep track of all activity concerning legislative action for all credit card holders.

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Credit Card Customer Service Postal Service FedEx 40

Service Untitled

AUGUST 6, 2009

The experience started off by me pulling up to the drive-through. This happens one more time before I give up and just pull up to the first window. I hand him my credit card and he then instructs me to pull up to the first window and continues to look at his screen. I asked if they had hot chocolate.

Credit Card 40

Credit Card Customer Service Etiquette 2006 40

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

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Customer Service Holidays Etiquette 2006 40

Service Untitled

SEPTEMBER 27, 2010

It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team. In a call center, there are super stars, top performers, middle of the road workers, and low performers.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

JANUARY 29, 2010

Where much of Tom’s competition has been reading Craigslist looking for part-time construction jobs, Tom goes to work every day with more projects lined up for the future. photo credit: stefg74 Possibly Related Posts: Building New Business through Customers as Partners People don’t buy products and services; they buy the expectation.

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Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 8, 2010

Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products. Does lifetime warranties add up to consumer negligence or can it be the most positive part of customer service?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

MARCH 26, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer focus development Cheryl March 26, 2010 Customer Service , Hiring & Training , Proactive , Service Untitled 3 Comments Customer focus is more than just adding directions to your company’s mission statement or sending everyone to training.

Customer Service 40

Customer Service Training Etiquette 2010 40

Service Untitled

AUGUST 5, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Working on customer service skills Cheryl August 05, 2010 Customer Service Experience , Hiring & Training , Little Things, Big Differences No Comments When a customer service representative delivers great customer service, there is less stress and less hassle.

Customer Service 40

Customer Service Skills 2004 Etiquette 40

Service Untitled

JUNE 30, 2010

Remember train, train, train. Employees need to be trained in handling customers and how to address them. The plan includes teaching employees how to deal with customer support on a different and much larger scale, how to talk to people, create content and answer questions.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! When you know you’re ready to leave, it can be hard to put up with those everyday irritations.

2010 100

2010 Stress Resume Cover Letter 100

Service Untitled

MARCH 10, 2010

The culture of the company is what the company is all about, and as new employees train with two weeks of classroom training and two weeks of practical knowledge answering customer calls, they are offered money to the tune of $1000 to quit if they feel they do not fit with the culture.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

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Customer Service Etiquette Business Cards 2010 40

Service Untitled

MARCH 20, 2009

In fact, I think I my family and I went to Disney World more often when we lived up north than when we lived in Florida (I was quite a bit younger then, but one would still think it’d be the opposite). The myth that Floridans go to Disney World all the time is not true and I am living proof of that. Have a great weekend!

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

OCTOBER 13, 2010

It all figures into the equation, and customer service is right up there with quality.&# The poll summed up the report by stating; “Be familiar and reliable. If I don’t get the proper combination, I really don’t feel any customer loyalty. People relate to affordable prices, cost efficiency, and good management.

Customer Service 40

Customer Service Restaurants 2010 Etiquette 40

Service Untitled

OCTOBER 26, 2010

It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. Don’t make excuses when your company messes up. Listen to my complaints. Resolve my problem.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

AUGUST 12, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer retention strategies to boost your business Cheryl August 12, 2010 Customer Satisfaction , Customer Service Experience , Etiquette , Little Things, Big Differences 1 Comment Making that first impression in business with the appearance of your web site, the decor, the (..)

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

SEPTEMBER 9, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help your customer service staff to help your business succeed Cheryl September 09, 2010 Behind the Scenes , Customer Service , Hiring & Training 1 Comment I was pulling into my office this morning when I heard a Zappos commercial on the radio.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

AUGUST 10, 2010

Training is based on practice, practice, practice. Training should concentrate on ways to stay calm when an angry customer lashes out, how to choose the response action that will best suit the situation, and innovative ways to bring those volatile interactions to a polite and positive close.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

AUGUST 27, 2010

Senior managers have to be involved, instead of just delegating training to lower-level managers. The successful company focuses on its customers, and in order to do that, leadership has to be involved and focused on improving employees and all business processes.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

APRIL 2, 2009

Leave a Reply « Admitting Mistakes – Part 2 Customer Service in Layoffs » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers (..)

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

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Customer Service Training Etiquette Confidence 40

Service Untitled

JANUARY 18, 2010

Initially, you will need to listen to the entire story without trying to come up with an instant resolution. The important key here is not to react instantly and be able to listen to the exact nature of the complaint, because it very well may help us in the future. When someone makes a complaint it is really a two-fold subject. -

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Customer Service Etiquette 2010 2006 40

Service Untitled

APRIL 16, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store.

Customer Service 40

Customer Service Credit Card Restaurants Etiquette 40

Service Untitled

MAY 15, 2009

Be More Accessible in 3 Simple Steps » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer feedback gets personal Create (..)

Customer Service 40

Customer Service Etiquette 2006 2009 40

Service Untitled

AUGUST 31, 2009

Leave a Reply « T-Mobile Charging for Bills Amazon Thinks Ahead » Subscribe for Free with RSS Featured Posts Improve a Department in Four Steps Poach Good Service Employees The Big List of Things Not to Say Recent Posts Customer service a lot less friendly in the skies Look after your staff and they will look after your customers Customer (..)

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USPS Customer Service Etiquette 2006 40

Service Untitled

JUNE 22, 2009

Douglas June 22, 2009 Customer Service , Little Things, Big Differences 1 Comment In light of my recent post about my interesting experience at Blockbuster , I started thinking about situations in which employees of various companies might have an opportunity to either up or downsell you based on their own opinions and tastes.

Customer Service 40

Customer Service Etiquette AT&T 2006 40

Service Untitled

SEPTEMBER 23, 2010

In the real estate business, we frequently partner up with other businesses. It’s an interesting method of keeping up with the daily news and attracting search engines. Make the freebie worthwhile; offer your loyal customers something substantial for a referral. After all, aren’t you profiting from that too?

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Service Untitled

OCTOBER 1, 2010

Kathy Garcia of The Job Training Center speaks about this year’s theme which is ‘A brand new experience.’ Celebrations range from information sharing, inspirational stories, coffee and cake breaks to huge celebratory dinners, but all hold the service and support of those working on the front lines in great esteem.

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Service Untitled

SEPTEMBER 25, 2009

couches taking up space in the middle of a store don’t make much sense). If you have the best employees in the world, but a dirty store, office, hotel, restaurant, etc., it’s going to defeat purpose. This is obviously not an exhaustive list, but I think it’s a good start.

Customer Service 40

Customer Service Etiquette 2006 Restaurants 40

Service Untitled

FEBRUARY 19, 2010

Better trained employees take a personal interest in the business and the customers. If for any reason your purchase does not give you complete satisfaction, the full purchase price will be cheerfully refunded immediately upon request.&# The stores are uncluttered, well-stocked and clean.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40