Professional Assistant Blog

NOVEMBER 15, 2007

Home About Me Advertise Sync Your Hand Held Device By The Professional Assistant on Thursday, November 15, 2007 Filed Under: Networking , Organize , Productivity , Travel A re you looking for software that can synchronize most of your hand held devices? Heres a free piece of software that was recently released that can do just that.

Google Docs 100

Google Docs Cubicle 2008 2007 100

Office Dynamics

NOVEMBER 19, 2015

As the year’s passed we continued to add in a few additional programs >v iew our free video programs < We hear from assistants on a daily basis that they love our training materials but they work for a nonprofit or their organization doesn’t believe in training the administrative professionals.

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Training Administrative Professionals 2015 AT&T 100

Office Dynamics

APRIL 30, 2015

Here’s a recap of just some of the amazing things that went on this year in celebration of you, Administrative Professionals: Executive Secretary Magazine sent out daily gifts from a variety of organizations specifically for administrative professionals learning benefit. Business Management Daily had a daily free download or gift.

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2015 Administrative Professionals OfficeTeam Staples 100

Professional Assistant Blog

SEPTEMBER 7, 2007

Home About Me Advertise How to Hold Effective Meetings By The Professional Assistant on Friday, September 07, 2007 Filed Under: Meetings , Organize , Prioritize , Productivity H ave you ever wondered why you have so many meetings to attend and most of the time, you feel that you dont have a need to be there? A template can be downloaded here.

2008 100

2008 Google Docs Cubicle 2007 100

Professional Assistant Blog

JANUARY 18, 2008

Heres a link to download a copy of the sign , if youre interested. How to Organize Tasks Effectively How to Deal with Inconsiderate Co-Workers Resizing Pictures in Microsoft Word 4 Ways to Cope with Difficult Colleagues Administrative Procedures Manual - Does Your Department Need One?

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Training Cubicle Microsoft Word 2008 100

Professional Assistant Blog

JANUARY 9, 2008

If you receive a file that was written in the Microsoft Office 2007 format, you can download the patch called Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats. The only downfall was that if you accidentally sent the client a Microsoft Excel XP version, they wouldnt be able to open it.

2007 100

2007 Filing Microsoft Excel Microsoft Word 100

Professional Assistant Blog

OCTOBER 20, 2008

In a nut shell, you download the free software , install it and it’s always running in the background. How to Organize Tasks Effectively How to Deal with Inconsiderate Co-Workers Resizing Pictures in Microsoft Word 4 Ways to Cope with Difficult Colleagues Administrative Procedures Manual - Does Your Department Need One?

Microsoft Word 100

Microsoft Word 2008 Cubicle 2007 100

Professional Assistant Blog

OCTOBER 10, 2008

www.conetrees.com/2008/10/downloads/clean-elegant-presentation-template Posted on 12 October, 2008 1:34 PM The Professional Assistant Hi Feng Liang, Thanks for the comment. This looks great. Hopefully other people will use it as well.

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PowerPoint UPS 2008 Cubicle 100

Professional Assistant Blog

AUGUST 14, 2008

Free download the iso file : [link] 2.Burn How to Organize Tasks Effectively How to Deal with Inconsiderate Co-Workers Resizing Pictures in Microsoft Word 4 Ways to Cope with Difficult Colleagues Administrative Procedures Manual - Does Your Department Need One? on the recommendation of my friend.It's also a great way !It's

2008 100

2008 Cubicle 2007 Google Docs 100

Professional Assistant Blog

FEBRUARY 20, 2008

Here are Some Good-Sense E-mail Etiquette Tips E-mail Salutations: Although e-mail is less formal than writing a letter it is still polite to open with a greeting. Many of these free background and smilie packages (and screen savers for that matter) that are available for download on the web contain viruses and/or spyware.

2008 100

2008 2007 Cubicle Fax 100

Service Untitled

SEPTEMBER 21, 2010

Training customer service representatives to understand and value what the organization is seeking will provide that sense of purpose, enthusiasm, and commitment; it just requires a meaningful platform to be used in a successful training program. It’s different from the competition; it makes them stand out.

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Customer Service Training Etiquette Medical 40

Service Untitled

SEPTEMBER 23, 2010

Assuming an organization has quality products, and they are reasonably priced, can we find different ways to market both our wares and our abilities? Where would I be if I didn’t recommend that organizations create a blog? Let’s look at some of the possibilities.

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Service Untitled

AUGUST 27, 2010

Without a process-focused organization, employees are stomping out fires, missing out on opportunities, and generally wasting time and money because of poor planning and lack of vision. Leaders need to get organized and have vision. Engineer a customer-centric organization Customers make their decisions based on their emotions and how.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

SEPTEMBER 27, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Quality vs. quantity in customer service Cheryl September 27, 2010 Behind the Scenes , Customer Satisfaction , Customer Service No Comments Productivity and efficiency is what an organization wants from a customer service team.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Office Dynamics

MARCH 12, 2015

Don’t forget to download your handout before watching: Why Assistants Should Consider Certification Handout. Also, a benefit of working with a smaller organization like Office Dynamics is the personal touch. Or that your organization requires a degree before you can move up? Live Webinar Question and Answer Follow up!

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IAAP ASAP Administrative Professionals Training 100

Service Untitled

APRIL 30, 2009

Odland said that if everyone at Office Depot knew as much as he did (in terms of cause and effects, how actions fit in with the rest of the company, etc.), the company would be much more cohesive and efficient.

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Professional Assistant Blog

SEPTEMBER 13, 2007

To download a sample copy of AAU: www.writingink.ca/aau.html. How to Organize Tasks Effectively How to Deal with Inconsiderate Co-Workers Resizing Pictures in Microsoft Word 4 Ways to Cope with Difficult Colleagues Administrative Procedures Manual - Does Your Department Need One?

2007 100

2007 2008 Cubicle Google Docs 100

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

SEPTEMBER 10, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Gratitude – A True Measure of Your Service Warmth Chip and John September 10, 2009 Customer Service Experience , Etiquette , Little Things, Big Differences , Specific Companies No Comments “Thank you” are the two most important words in the English language.

Customer Service 40

Customer Service Holidays Etiquette 2006 40

Service Untitled

SEPTEMBER 13, 2010

Organizations need not be defensive, and should help employees learn and train what will make the customer experience better. Customer Experience Management should be the voice of the customer, and senior management have to be present and listen to what the front lines find as worrisome or what specific issues need to be addressed.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

NOVEMBER 6, 2009

Where exactly escalations originate from depends a lot on the particular company and how its customer service organization is setup. The escalations might come down from the CEO or the President, across from PR or the Internet, or up from floor supervisors and regular agents. There are a couple of different views on this.

Customer Service 40

Customer Service Etiquette Policies 2006 40

Service Untitled

SEPTEMBER 9, 2010

Therefore each organization needs a clear and concise company ethos, and clear organizational training and discussions to help employees interact with customers to enhance the customer experience. Do we always need an excuse to return something, and will the customer service agent respect our decision?

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

JUNE 15, 2010

Employees recommend us to prospective customers; they are commonly at the front lines, and the success of most organizations are based on employee loyalty and dedication. From self-awareness, employees can nurture customer satisfaction.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

JUNE 11, 2010

According to Stuart Greif, vice president and general manager of global traffic and hospitality for JD Power and Associates, “Airlines generally compete based on costs and fees which is necessary to make their organizations stronger in an extremely difficult environment.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

OCTOBER 26, 2010

More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

OCTOBER 28, 2010

Software spots negative and positive comments specific to the organization. So how do structured data analysis feedbacks work? For sure they are less precise, but companies agree they are “good enough.&# For Choice Hotels and Gaylord Hotels , data will reflect service, rooms, and employee behaviors; tracking trends both good and bad.

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

AUGUST 30, 2010

With nearly a one-click installation, different categories were organized giving people the opportunity to discuss pre-sale questions, member questions, customer support, while creating a personal touch. She started with the very basic questions and answers customers would repeatedly ask her and has been adding more ever since.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Service Untitled

FEBRUARY 12, 2010

All good customer service is a result of an organized system and constantly improving what you want to achieve; the results can make a big difference. It is really hard to go above and beyond by yourself.

Customer Service 40

Customer Service Etiquette 2010 Interviewing 40

Eat Your Career

AUGUST 9, 2010

You won’t make any friends in business if you don’t respect the basic rules of etiquette, and this is certainly one of the most important. Offer to help train others and organize your work as best you can for an easy transition. Have you downloaded my free career management mini-workbook yet? Did you enjoy this post?

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2010 Stress Resume Cover Letter 100

Service Untitled

JUNE 22, 2010

I also suggest a few questions to assess age group, gender, and demographics, and at the end of the survey, make sure you provide an email address or contact information for a customer who feels they may want to contact someone in your organization. You never know; you could be gaining another loyal customer.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

OCTOBER 25, 2010

From there an organization could concentrate on potential new sales, support, and marketing strategies to retain customers and find new ones. It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences.

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Social Media Customer Service Etiquette 2010 40

Service Untitled

JULY 26, 2010

For the dollars they bring in and the money all staffers bring home (sorry nurses, don’t tell me how hard you work…most everyone in the U.S. works their butts off) you’d think they’d appreciate where those paychecks are coming from!

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

APRIL 19, 2010

I’m always amazed at how some organizations just don’t get it. However, a lot of organizations fail to take one step further, that is to communicate back to customers what you have changed. Sandra Tung said: Apr 21, 10 at 4:46 pm It’s important to listen to feedback and take actions to address customer concerns.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

OCTOBER 21, 2009

More customer-centric organizations tend to favor lower call abandonment rates (fewer people hang up, more people talk to employees). A support organization that is efficiently staffed, can usually decrease their abandonment rates quite drastically. email, web, etc.). I would also separate IVR disconnects from abandonment rate.

Customer Service 40

Customer Service Phones Promotion AT&T 40

Service Untitled

FEBRUARY 17, 2010

Resources provide people and technology, but philosophy provides the mission statement and attitude of the organization. Finally, things are always changing so it is important to periodicaly re-evaluate how customer service is done and make proactive changes.

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Service Untitled

JULY 15, 2009

The time from first meeting to implementation was about a week and we’ve continued to follow up since then to tweak things further, but overall, this schedule and general procedure for making changes tends to be effective within support organizations. No related posts to display.

Customer Service 40

Customer Service Agenda Etiquette 2006 40