Success
JULY 11, 2022
Quality customer service is your competitive edge. Everyone can have similar products or services, but what they can’t replicate is your people, how your employees treat your customers and how your customers feel when they are doing business with you. Their first belief is that service is important.
Success
JUNE 30, 2021
Surveyed customers have only one question to answer. “On On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. Companies use the system across any aspect of their enterprises, too. High-Quality Products and Services. And that’s it—away we go!
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Small Business Labs
MAY 1, 2018
As the study chart below shows (click to enlarge), very few (only about 6%) of the SMB's surveyed see automation technology, including A.I., Almost 1 in 5 small business are not using the cloud to run their business, a necessary first step to taking advantage of the benefits of most automation software and systems.
Service Untitled
FEBRUARY 17, 2011
On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. Good service valued over good food?
Workplace Insight
MARCH 9, 2023
A survey of 3,000 employees across the United States has shed light on the extent to which workers are concerned about the growth of artificial intelligence (AI) and its impact on their job security. The results of the survey also broke down workers’ concerns by industry.
Allwork
JUNE 29, 2023
This is where a comprehensive lead management system such as Pipedrive, Zoho, or Zendesk comes into play. By implementing an effective CRM system, you can optimize how you generate, track, analyze, and nurture potential opportunities. This approach promotes a welcoming atmosphere and encourages collaboration.
Service Untitled
JUNE 21, 2011
Consumer Reports tell us that organizations rarely listen to the surveys they ask when we hear the infamous, “Your call is very important to us. Getting through to a real person is the number one complaint of customers who either need help with their service or product or have a complaint. Please don’t hang up.&#
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