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Customer service representatives are heroes too

Service Untitled

On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. Good service valued over good food?

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Artificial intelligence will boost short term headcount, claim half of employers

Workplace Insight

More than half (54 percent) of Britain’s employers expect Artificial Intelligence (AI) technologies will have a positive impact on their staff headcount over the next two years, according to a survey by Experis , a part of ManpowerGroup. And 40 percent of workers say they would feel comfortable with a virtual job interview.

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How to Choose the Right Recruitment Automation Software for Your Agency?

Recruit CRM

When recruiters are assisted with tools ranging from AI resume parsers and automated job listing to interview scheduling, recruiting staff can focus their energy on engaging with top candidates and augmenting their recruitment brand. Prompt Customer Support Customer service is crucial when considering buying a recruitment automation software.

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Service Untitled» Blog Archive » Customer Service Pet Peeves

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?

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Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

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Service Untitled» Blog Archive » A customer service lesson from a.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. So what is the customer service lesson to be learned here? Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell.

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Service Untitled» Blog Archive » B&H Customer Service

Service Untitled

Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Possibly Related Posts: L.L.Bean ranks #1 in customer service L.L. Inventory tracking.