Customer Service, Restaurants and Training - Administrative Professionals Pulse

7 Examples of Good Customer Service to Build Customer Loyalty

Success

DECEMBER 28, 2021

As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty.

Customer Service

Customer Service Social Media Gifts Training

Ep 253: Amaia Arruabarrena – Former Executive Assistant to the CEO of ezCater

LEADERASSISTANT.COM

JANUARY 7, 2024

In this episode of The Leader Assistant Podcast, Amaia shares her fascinating story about her pursuit of becoming a doctor, finding a customer service job at ezCater on Craigslist, becoming EA to the CEO, and how her experience as a c-suite assistant prepared her for her director role.

Customer Service

Customer Service Restaurants Budget Environment

Ep 234: Sarah Abbott – Executive Assistant to the CEO of Utz Brands

LEADERASSISTANT.COM

AUGUST 27, 2023

She has over a decade of administrative experience and lots of customer service stories! ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Customer Service

Customer Service Restaurants Budget Interviewing

Ep 239: Lucy Brazier – Author of The Modern-Day Assistant

LEADERASSISTANT.COM

OCTOBER 1, 2023

Lucy is author of The Modern-Day Assistant: Build Your Influence and Boost Your Potential , as well as the CEO of Marcham Publishing, a global force synonymous with world-class conferences and training. In this episode, Lucy talks about her new book, the Global Skills Matrix for administrative assistants, and much more.

Administrative Professionals

Administrative Professionals Restaurants Training Customer Service

Ep 254: Ciara Trotman on Forming Professional Relationships and Career Paths for Assistants

LEADERASSISTANT.COM

JANUARY 14, 2024

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Forms

Forms Finance Restaurants Customer Service

Ep 255: Maggie Olson Walks Through the Nova Chief of Staff Course

LEADERASSISTANT.COM

JANUARY 21, 2024

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants

Restaurants Customer Service Budget Networking

Ep 250: Leslie Martinez on How to Land Your Ideal EA Role

LEADERASSISTANT.COM

DECEMBER 17, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants

Restaurants Customer Service Budget Networking

Ep 248: Cathy Rong – Chief of Staff for Questlove

LEADERASSISTANT.COM

DECEMBER 3, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Networking

Networking Restaurants Customer Service Budget

Ep 245: Natalie Lee – Senior Executive Assistant and EA Manager at Atlassian

LEADERASSISTANT.COM

NOVEMBER 12, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Management

Management Restaurants Customer Service Budget

Ep 256: Ellen Richards on Career Pivots and Resilience in Job Seeking

LEADERASSISTANT.COM

JANUARY 28, 2024

She’s a professionally trained chef and mixed media collage artist who’s pieces draw inspiration from the worlds of art, fashion, food and nature. Beyond her professional pursuits, Ellen is a dedicated knowledge butterfly who blends her love of learning with her passion for creativity.

Restaurants

Restaurants Customer Service Budget Training

Ep 238: Concetta Green – Chief of Staff at Harvard Business Publishing

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 240: Joe Rare on Email Management and Working with a Virtual Assistant Team

LEADERASSISTANT.COM

OCTOBER 8, 2023

In this episode of The Leader Assistant Podcast, Joe talks about recruiting, training, and managing virtual assistants, email management, tips for business process standardization, and the biggest mistake he’s ever made in working with an assistant.

Email

Email Management Restaurants Customer Service

Ep 252: Sage Johnson – Executive Assistant to the Co-CEOs of Catamount Constructors

LEADERASSISTANT.COM

DECEMBER 31, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

IAAP

IAAP Administrative Professionals Restaurants Customer Service

Ep 251: Maria Smith on the Science and Benefits of Goal-Setting

LEADERASSISTANT.COM

DECEMBER 24, 2023

After 18 years of award-winning success in the corporate space, working as a sales leader for Fortune 500 companies across three different industries, Maria brings her unparalleled combination of experience to her proprietary process and interactive trainings, helping companies understand the science and benefits of goal-setting for their employees.

Goals

Goals 2004 Restaurants Equipment

Ep 235: Jodi Reed on How Drag Racing Makes Her a Better Assistant

LEADERASSISTANT.COM

SEPTEMBER 3, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2019

2019 2015 Restaurants Customer Service

Ep 249: Izzy Gousby on Managing a Team of Assistants and Cultivating Confidence

LEADERASSISTANT.COM

DECEMBER 10, 2023

There, she mentors and trains over 12 executive and senior administrative assistants. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Confidence

Confidence Management Restaurants Mentoring

Ep 210: Lexi Gunther – Executive Support Team Manager and Executive Assistant to the Head of Product at Cedar

LEADERASSISTANT.COM

MARCH 12, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Management

Management 2009 Restaurants Customer Service

Ep 212: Mariah Kerby on Discovering and Using Your Gifts, and Nurturing a Community of Growth for an Assistant Team

LEADERASSISTANT.COM

MARCH 26, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Gifts

Gifts Medical Networking Restaurants

Ep 228: Monica Martin on Advocating for Yourself and Pivoting when Priorities Change

LEADERASSISTANT.COM

JULY 16, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 218: Naomi White on Language Models Like ChatGPT and How Executive Assistants Can Utilize Them

LEADERASSISTANT.COM

MAY 7, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants

Restaurants Mentoring Customer Service Budget

Ep 246: Jared Kleinert – CEO of Offsite

LEADERASSISTANT.COM

NOVEMBER 19, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2015

2015 Networking 2013 Restaurants

Ep 232: Eryn Anitavi on Relationship Management and the Trending Transition from Executive Assistant to Chief of Staff

LEADERASSISTANT.COM

AUGUST 13, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Management

Management Restaurants Customer Service Budget

Ep 225: Leigh Felton on the Chief of Staff Role and Responsible AI

LEADERASSISTANT.COM

JUNE 25, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 236: Sasha Eburne – VA Business Coach and Founder of Virtually Assisted

LEADERASSISTANT.COM

SEPTEMBER 10, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 244: Andrea Shaffran on Assisting 8 Executives and Holding Multiple Roles

LEADERASSISTANT.COM

NOVEMBER 5, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Administrative Professionals

Administrative Professionals Restaurants 2023 Networking

Ep 233: Victoria Leech on Facilitating Meetings, Dealing with Stress and Burnout, and the Difference Between an Executive Assistant and a Chief of Staff

LEADERASSISTANT.COM

AUGUST 20, 2023

LEADERSHIP QUOTE When I dare to be powerful, to use my strength in the service of my vision, then it becomes less and less important whether I am afraid.

Stress

Stress Restaurants Customer Service Budget

Ep 222: Chynna Clayton – Former Special Assistant to Michelle Obama

LEADERASSISTANT.COM

JUNE 4, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants

Restaurants Travel Customer Service Stress

Ep 220: Yvette Nieves on Supporting Multiple Executives and Asking for a Seat at the Table

LEADERASSISTANT.COM

MAY 21, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 206: Nichole Brooks on Extending Grace at Work and Advocating for Assistants

LEADERASSISTANT.COM

FEBRUARY 12, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Administrative Professionals

Administrative Professionals Restaurants Customer Service Budget

Ep 230: Yolanda Hunte on Changing How the World Sees Executive Assistants

LEADERASSISTANT.COM

JULY 30, 2023

Teaching and training other EAs about tips that can help others in their EA journeys. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Mentoring

Mentoring Training Networking Restaurants

Ep 217: Kara McKeage on Setting Boundaries, Communication, and Matching Personal Assistants with Executives

LEADERASSISTANT.COM

APRIL 30, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Agencies

Agencies Interviewing Restaurants Customer Service

Ep 223: Caroline Rice on Becoming a Business Partner to Your Executive and How the Rules of Improv Can Make You a Better Assistant

LEADERASSISTANT.COM

JUNE 11, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Restaurants

Restaurants Customer Service Budget Interviewing

Ep 211: Jessica McBride on ChatGPT, Emotional Intelligence, Finding Your Voice, and Vulnerability

LEADERASSISTANT.COM

MARCH 19, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2021

2021 Restaurants Customer Service Budget

Ep 207: Deedee Benyi on Understanding the Business and Supporting Multiple Executives

LEADERASSISTANT.COM

FEBRUARY 19, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2004

2004 2019 Administrative Professionals Restaurants

Ep 229: Michelle Motz on Being an EA in a Public Company and the Role of an EA in a Remote World

LEADERASSISTANT.COM

JULY 23, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Administrative Professionals

Administrative Professionals 2023 Finance Restaurants

Ep 226: Jen Johnsen – Executive Assistant at The Children’s Theatre Company

LEADERASSISTANT.COM

JULY 2, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2013

2013 Etiquette Restaurants Customer Service

Ep 216: Claudette Clayton on Calendar and Email Management, Delegating, and Evolving as the Assistant Role Evolves

LEADERASSISTANT.COM

APRIL 23, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Calendars

Calendars Email Management Restaurants

Tips for the Tourist in All of Us: The Savvy Admin’s Guide to Travel!

Office Dynamics

OCTOBER 9, 2018

I also host a high-end training program for executive assistants and administrative assistants called World Class Assistant , in Las Vegas. If you are traveling alone, find out who else is attending that administrative conference or a training event, coordinate arrival times and share your transportation. Request a credit or $20.00

Travel

Travel Administrative Professionals Restaurants Assertiveness

Ep 227: David Karandish on Automation in the Workplace, Energy Management, and the Executive Assistant Partnership

LEADERASSISTANT.COM

JULY 9, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Management

Management 2014 2017 2006

Ep 213: Camryn Pickworth on Setting Boundaries, Team Building, and Launching a VA Business

LEADERASSISTANT.COM

APRIL 2, 2023

Camryn created an updated freelancing experience for her clients by granting them access to virtual assistants who receive continual training and mentorship. Camryn believes in the importance of a stranger’s kindness and strives to bring the values of compassion and support into her leadership style.

Restaurants

Restaurants Customer Service Budget Training

Ep 224: Janice Parker on Remote Work and Supporting a Founder

LEADERASSISTANT.COM

JUNE 18, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

2019

2019 Restaurants 2020 Customer Service

Ep 219: Annie Croner on Burnout, Boundaries, Confidence, and Detaching Your Worth from Your Work

LEADERASSISTANT.COM

MAY 14, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Confidence

Confidence Interviewing 2019 Restaurants

Chick-fil-A recipe for excellent customer service

Service Untitled

AUGUST 19, 2011

Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life. With over 1200 restaurants and $1.5 photo credit: Carl Black.

Customer Service

Customer Service Restaurants Training Purchasing

Poor customer service results in long term brand damage

Service Untitled

DECEMBER 5, 2011

American Express Global Customer Barometer, a survey conducted in ten countries examined the public attitudes and preferences of consumers toward customer service. While Australian customers ranked high as the most vocal when it comes to bad customer service, the results and feelings of consumers are still universal.

Customer Service

Customer Service Restaurants Facebook Training

7 Examples of Good Customer Service to Build Customer Loyalty

Ep 253: Amaia Arruabarrena – Former Executive Assistant to the CEO of ezCater

Trending Sources

Ep 234: Sarah Abbott – Executive Assistant to the CEO of Utz Brands

Ep 239: Lucy Brazier – Author of The Modern-Day Assistant

Ep 254: Ciara Trotman on Forming Professional Relationships and Career Paths for Assistants

Ep 255: Maggie Olson Walks Through the Nova Chief of Staff Course

Ep 250: Leslie Martinez on How to Land Your Ideal EA Role

Ep 248: Cathy Rong – Chief of Staff for Questlove

Ep 245: Natalie Lee – Senior Executive Assistant and EA Manager at Atlassian

Ep 256: Ellen Richards on Career Pivots and Resilience in Job Seeking

Ep 238: Concetta Green – Chief of Staff at Harvard Business Publishing

Ep 240: Joe Rare on Email Management and Working with a Virtual Assistant Team

Ep 252: Sage Johnson – Executive Assistant to the Co-CEOs of Catamount Constructors

Ep 251: Maria Smith on the Science and Benefits of Goal-Setting

Ep 235: Jodi Reed on How Drag Racing Makes Her a Better Assistant

Ep 249: Izzy Gousby on Managing a Team of Assistants and Cultivating Confidence

Ep 210: Lexi Gunther – Executive Support Team Manager and Executive Assistant to the Head of Product at Cedar

Ep 212: Mariah Kerby on Discovering and Using Your Gifts, and Nurturing a Community of Growth for an Assistant Team

Ep 228: Monica Martin on Advocating for Yourself and Pivoting when Priorities Change

Ep 218: Naomi White on Language Models Like ChatGPT and How Executive Assistants Can Utilize Them

Ep 246: Jared Kleinert – CEO of Offsite

Ep 232: Eryn Anitavi on Relationship Management and the Trending Transition from Executive Assistant to Chief of Staff

Ep 225: Leigh Felton on the Chief of Staff Role and Responsible AI

Ep 236: Sasha Eburne – VA Business Coach and Founder of Virtually Assisted

Ep 244: Andrea Shaffran on Assisting 8 Executives and Holding Multiple Roles

Ep 233: Victoria Leech on Facilitating Meetings, Dealing with Stress and Burnout, and the Difference Between an Executive Assistant and a Chief of Staff

Ep 222: Chynna Clayton – Former Special Assistant to Michelle Obama

Ep 220: Yvette Nieves on Supporting Multiple Executives and Asking for a Seat at the Table

Ep 206: Nichole Brooks on Extending Grace at Work and Advocating for Assistants

Ep 230: Yolanda Hunte on Changing How the World Sees Executive Assistants

Ep 217: Kara McKeage on Setting Boundaries, Communication, and Matching Personal Assistants with Executives

Ep 223: Caroline Rice on Becoming a Business Partner to Your Executive and How the Rules of Improv Can Make You a Better Assistant

Ep 211: Jessica McBride on ChatGPT, Emotional Intelligence, Finding Your Voice, and Vulnerability

Ep 207: Deedee Benyi on Understanding the Business and Supporting Multiple Executives

Ep 229: Michelle Motz on Being an EA in a Public Company and the Role of an EA in a Remote World

Ep 226: Jen Johnsen – Executive Assistant at The Children’s Theatre Company

Ep 216: Claudette Clayton on Calendar and Email Management, Delegating, and Evolving as the Assistant Role Evolves

Tips for the Tourist in All of Us: The Savvy Admin’s Guide to Travel!

Ep 227: David Karandish on Automation in the Workplace, Energy Management, and the Executive Assistant Partnership

Ep 213: Camryn Pickworth on Setting Boundaries, Team Building, and Launching a VA Business

Ep 224: Janice Parker on Remote Work and Supporting a Founder

Ep 219: Annie Croner on Burnout, Boundaries, Confidence, and Detaching Your Worth from Your Work

Chick-fil-A recipe for excellent customer service

Poor customer service results in long term brand damage

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