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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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Take Control of Your Customer Service with These 6 Tips

Success

Quality customer service is your competitive edge. Everyone can have similar products or services, but what they can’t replicate is your people, how your employees treat your customers and how your customers feel when they are doing business with you. Their first belief is that service is important.

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7 Examples of Good Customer Service to Build Customer Loyalty

Success

As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty. Deliver to your customer.

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Women Will be Disproportionally Affected by the Rise of AI and Automation

Allwork

times more likely than men to need to change jobs due to AI technology impacting industries with lower-wage jobs, according to the New York Post. The analysis estimates that certain industries with high representation of women, such as office support and customer service, could face significant job losses.

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Take a Customer Service Approach to Retain Employees

Office Dynamics

Four ways to use the customer service approach to retain employees. Outspoken billionaire and founder of Virgin Airlines Richard Branson once said that employees come first in a company, even before customers. There is one caveat of warning with an open-door policy. So use a closed door carefully.

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Unlocking Inclusive Design With Data: 6 Steps To Power Your Workplace

Allwork

In short, data is an invaluable tool for any inclusive designer looking to create designs that work for everyone. Automation can also be used to reduce costs, increase efficiency, and improve customer service. Here are the six steps workplace leaders should follow when designing a workspace: 1.

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Customer Service Through Social Media: The game has changed

Customers Rock!

Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week. Plus, Harry interviewed me about my book, The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers. Here is some food for thought from Harry.