Success
AUGUST 12, 2021
Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.
Success
DECEMBER 28, 2021
As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty. Deliver to your customer.
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Allwork
APRIL 22, 2024
Mike Sullivan explores how to ensure price consistency and compliance through a pricing policy, such as a MAP policy. One strategy is to use a MAP (Minimum Advertised Price) policy. A MAP policy outlines the minimum price at which aggregators can advertise your products. What if you want to discount the price?
Success
JUNE 26, 2023
But it’s a good idea to review your policy to ensure you have the best car insurance and check for a better price every six to 12 months, depending on when your policy renews. Understanding the coverage types and dollar limits on your current policy can help you ask informed questions and compare insurance companies one-to-one.
Office Dynamics
JANUARY 6, 2016
Four ways to use the customer service approach to retain employees. Outspoken billionaire and founder of Virgin Airlines Richard Branson once said that employees come first in a company, even before customers. Traditionally, employers would collect this information during an annual review, but that simply is not frequent enough.
Service Untitled
APRIL 10, 2013
The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.
Small Business Labs
AUGUST 5, 2021
The article quote we found most interesting is (the bolding is ours) : "The companies also insist that reclassification would rob the workers of flexibility, an argument Lyft made in an email to drivers in Massachusetts on Tuesday morning reviewed by The Hill. It was unclear how full employment status would preclude flexibility."
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