The Marq

JUNE 7, 2010

TheMarq A Human Perspective on Business and Life Delivering Happiness Book Review Book Recommendations Tony Hsieh’s new book, Delivering Happiness , was released today. You can purchase a copy on Amazon.com. After signing up for the review, I received two pre-release copies: one to read and one to give away.

Purchasing 40

Purchasing Stress Twitter Customer Service 40

Success

NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well.

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Gifts Customer Service Policies Social Media 280

Service Untitled

JANUARY 15, 2010

Service Untitled The blog about customer service and the customer service experience. Whenever she buys a pair of shoes, she never takes the shoe box home with her because she makes a mad rush to her closet and hides the purchases from her husband (he always complains she buys too many pairs of shoes).

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Customer Service Etiquette Purchasing 2010 40

The Office Professionals Place

AUGUST 13, 2009

Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Always proofread a document prior to sending it, good proofreading includes printing the document for review.

IAAP 100

IAAP Filing Administrative Professionals Skills 100

Small Business CEO

JULY 6, 2011

Sadly, the outsourcer failed to purchase software, installing the same copy again and again. Horrendous customer service created productivity issues. The company paid a penalty to exit the contract and had to purchase the unlicensed software, taking a serious hit to profitability. Policies and Procedures.

Purchasing 40

Purchasing PDF Negotiating Equipment 40

Stephanie LH Calahan

APRIL 27, 2011

  As you review this list, think about the impact and implications of each item to your business.    An employee policy manual and job descriptions are a great place to start.   Then, work with them to define a strategy for how you will purchase, implement, and use technology to run your business. 

Credit Card 100

Credit Card Forms AT&T Purchasing 100

Service Untitled

APRIL 16, 2009

Service Untitled The blog about customer service and the customer service experience. The company doesn’t find it profitable to help customers on an individual service basis, so they make you purchase more services to hike up the per visit/transaction charge.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Men With Pens

JANUARY 10, 2010

I guess it depends on the circumstances and size/importance of the purchase. This professor had a Doctorate from an ivy league university; had publications in peer-reviewed journals; was a member of prestigious associations; had authored numerous texts; happened to be a “social butterfly.&# I land on a site that looks credible.

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2010 AT&T Social Media Twitter 40

Men With Pens

MARCH 9, 2010

We want to hear about what we’re in for and be able to find reviews. We want to learn more about the people we’re going to hire services from. Regardless of whether you have a website, people are eventually going to start talking about your business on user-generated content and review sites (like Yelp). URL please?

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2010 AT&T Email Google 40

Men With Pens

NOVEMBER 17, 2009

Product Review: Manta Ray By Advanced Fitness Inc. The reason I was willing to confess was because I realized I was putting a client relationship at risk – and because I cannot abide bad customer service, I also realized that I needed to address this issue. It’s in our comment policies. Friar´s last blog.

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2009 Cubicle AT&T Purchasing 40