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Ep 222: Chynna Clayton – Former Special Assistant to Michelle Obama

LEADERASSISTANT.COM

Chynna is the founder of Matriarch Made Development, a consulting firm that helps organizations develop administrative teams. LEADERSHIP QUOTE Service is the price you pay for the space you occupy. In this episode, Chynna tells us how she wound up working in the White House with the Obama Administration.

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7 Types of Competitive Advantages and How to Develop Yours

Success

In other words, it addressed the unmet demand of adult learners seeking skills training. That is, you offer the same or similar product as your competitors but at a lower price. But over time, you can train yourself to enjoy a dinner out or attend a concert while still making innovative connections.

Budget 279
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Personalize your customer service

Service Untitled

Everyone wants to be treated as an individual with their own specific needs catered to; in the perfect world that’s the epitome of “wow” customer service. Of course whether we use one company or service over another usually stems from past reputation, helpfulness, integrity, or a friendly referral.

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Is customer service more about loyalty or preventing frustration?

Service Untitled

Since customer service is now getting more and more complicated because prices have become so competitive, does it also depend on a better defense or one of offense? ” The less an organization does, the less the cost. Gallagher, Customer Satisfaction Customer Service Little Things, Big Differences Proactive'

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Walmart’s dismal customer service scores drive customers away

Service Untitled

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart.

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What happened to customer service at Sears?

Service Untitled

Thirty years later arose the brands of Kenmore and Craftsman, and during the organization’s billion dollar growth came Allstate, Caldwell Banker, and Dean Witter. Customer service begins with employees who want to be working and doing their best. So what has happened? billion in 2012. Can Sears be saved?

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Customer service reality show?

Service Untitled

In Great Britain, Mary Portas used to help failing businesses get back on the right path, but now she has changed sides and stars in a customer service reality show. Portas thinks that Britain has the worst customer service, and customers have never had it so bad.