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How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

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You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .

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How Four-Day Workweeks Are Improving The Lives Of Businesses And Employees

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Companies are jumping on the four-day workweek train as research continues to support the positive impact this work model has on employees and business operations. . The 4 Day Week Campaign brought on 100 companies to cut their work week down with no loss in pay in an effort to improve the overall employee experience. .

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What Is Professional Development? We Unpack the Essentials

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Before getting there, let’s unpack the essentials of what skill training really is. Rooted in the belief that skill acquisition doesn’t end after formal education, job training bridges the gap between academic knowledge and practical, on-the-job requirements. Leadership training Leadership skills are fundamental to career growth.

Skills 312
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Balancing AI Adoption with Employee Morale: The New Challenge for Business Leaders

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What’s going on: A survey published by KPMG , a professional services firm, reveals that almost two-thirds (65%) of the 225 U.S. executives surveyed believe generative AI will have a high or extremely high impact on their organization in the next three to five years.

Legal 289
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Unlocking Inclusive Design With Data: 6 Steps To Power Your Workplace

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In a recent podcast conversation, Ryan Anderson, Vice President of Global Research and Insights at Miller Knoll, shared his advice and tips on how to best use data to inform design decisions. Organizations should look to design workspaces with employees rather than for them, while taking into account the needs of both individuals and teams.

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Should You Encourage Your Team to Pursue Side Hustles?

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Although it might seem logical to avoid permitting—let alone encouraging—side hustles for your team, there are actually several benefits your organization might reap if you lean into this recent trend. This, in turn, gives them extra skills that could benefit your organization. Improved Employee Skills. Increased Employee Happiness.

Salary 264
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What Are Soft Skills? 12 Examples to Benefit You Personally & Professionally

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These skills are often learned in college, trade schools or job training. For example, a customer service associate can use the soft skills of communication, empathy and creative problem-solving skills to resolve a client complaint while increasing customer loyalty. Soft skills are distinct from technical or hard skills.

Skills 299