article thumbnail

How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

Success

You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .

article thumbnail

Artificial Intelligence at Work: How Office Professionals Can Build A.I. Skills for the Future

Eat Your Career

Be Mindful of Privacy and Confidentiality Concerns All new technology runs the risk of opening us up to new privacy and confidentiality concerns. Additionally, all kinds of legal questions have arisen regarding the ownership of information generated by Chat GPT. All too often, we end up working on autopilot.

Skills 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Business Travel Safety in a Volatile World

Practically Perfect PA

As professionals, we all recognise the huge moral and legal obligation to take more serious responsibility for the safety of our staff travelling on global business trips. This policy around Duty of Care is an important element of customer service for business travellers and TMC’s making online hotel bookings.

Travel 165
article thumbnail

Customer service goes to court?

Service Untitled

The case of Systemgraph, a support company approved by Apple, and Greek physician Dimitris Papadimitriadis are becoming an Internet sensation, and it’s all about customer service or the lack thereof – depending which side you find defensible that is. He did not purchase the computer from Systemgraph. What do you think?

article thumbnail

Don’t hold back AT&T customer service agent

Service Untitled

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive. Of course ,we all agree that customers can be incredibly rude.

article thumbnail

Raising the bar for lawyers and customer service

Service Untitled

Do you think lawyers conduct surveys about customer satisfaction ? Actually, most attorneys I have spoken with in the last few days maintain that client relationships don’t fall under the topic of customer service. Possibly Related Posts: Customer service is for lawyers, too. Their expertise in legal.

article thumbnail

Underwriting employees’ educational expenses tax-free

BMT Office Administration

This can still be a great way to keep employees happy and up-to-date on skills. For example, you couldn’t pick up an entry-level customer service employee’s undergraduate expenses tax-free because, in all likelihood, they’ll qualify for a new trade or business after graduation. Grossing up is a fraction.