LEADERASSISTANT.COM

MARCH 12, 2023

In this episode, Lexi talks about working with international teams, transitioning from an executive assistant to a manager of EAs, and she also shares her experience moving into the software industry. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here.

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Management 2009 Restaurants Customer Service 98

LEADERASSISTANT.COM

DECEMBER 24, 2023

Maria has served numerous national and international clients, including US House of Representatives, Disney and Paramount Studios. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here. Each review helps me stay motivated to keep the show going! –––

Goals 74

Goals 2004 Restaurants Equipment 74

LEADERASSISTANT.COM

JULY 9, 2023

Capacity is a support automation platform that uses AI to deflect emails, calls, and tickets so internal and external support teams can spend more time doing their best work. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here.

Management 78

Management 2014 2017 2006 78

LEADERASSISTANT.COM

JULY 30, 2023

Currently she is rolling out a Spotlight series for internal and external powerhouse guests to speak on different topics such as philanthropy, AI and taking care of oneself. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here.

Mentoring 84

Mentoring Training Networking Restaurants 84

Success

OCTOBER 11, 2021

Or help a student through scholarship or simply taking on an intern from the local college. Create a positive company culture and constantly improve your customer service. Word spreads wider than you may know, and not only in Yelp and Google reviews. Plus, you’ll feel great doing it. Let business ethics be your guide.

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Budget Facebook Salary Resume 279

LEADERASSISTANT.COM

APRIL 16, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Each review helps me stay motivated to keep the show going!

Negotiating 52

Negotiating 2019 Restaurants International 52

Service Untitled

OCTOBER 1, 2010

Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Office Dynamics

APRIL 5, 2017

One great example is an assistant requesting a daily meeting with his or her executive to review the upcoming day’s top priorities and more. How can you deliver over-the-top customer service to your internal and external customers? So do you really see yourself as a strategic business partner? I mean 100% belief.

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Administrative Professionals Assertiveness 2017 Customer Service 221

Service Untitled

JUNE 14, 2010

Service Untitled The blog about customer service and the customer service experience. Without accountability our customer service winds up with the grim consequences of empty promises, excuses and blaming others; most likely the customers. If I shop at Walmart for a pair of denim.

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

All Things Admin

JANUARY 8, 2024

Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Example: In a marketing campaign, the workflow includes tasks like market research, content creation, design, review, and publication.

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Administrative Professionals Mentoring Forms PowerPoint 52

Service Untitled

MARCH 4, 2009

Service Untitled The blog about customer service and the customer service experience. What interested me was how the importance of customer service varied in different industries. What have you noticed about service in countries besides the United States? Both factors are probably at play here.

Customer Service 40

Customer Service Etiquette 2006 AT&T 40

Page Personnel

JULY 27, 2022

Content marketing There will be occasions when you are working closely with in-house or external creative agencies to design marketing materials such as brochures and press packs, and of course, within your organisation's internal marketing teams and sales reps. The marketing industry is definitely the place for the people person.

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Agencies Social Media Skills Agenda 52

Page Personnel

JULY 27, 2022

Content marketing There will be occasions when you are working closely with in-house or external creative agencies to design marketing materials such as brochures and press packs, and of course, within your organisation's internal marketing teams and sales reps. The marketing industry is definitely the place for the people person.

Agencies 52

Agencies Social Media Skills Agenda 52

LEADERASSISTANT.COM

NOVEMBER 26, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. They might reply to one of your questions but still need more time to review the other items. —David K.,

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Email Management Confidence Policies 66

Make or Break Moments

MAY 7, 2010

The first Age of Conversation raised nearly $15,000 for Variety, the international children’s charity, and the Age of Conversation 2 raised a further $10,000 for Variety. This year’s proceeds will be donated to an international children’s charity of our authors’ choosing.

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Social Media Customer Service 2009 2008 100

The Small Business Blog

AUGUST 31, 2010

Whether your target market is local, national or international, the only way you are going to get customers and make profit is by making sure that people know about your business. Use the Internet : Long gone are the days when a simple magazine advert or television ad would make a mark with potential customers.

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Customer Service Social Media Lifestyle Twitter 100

Practically Perfect PA

MARCH 11, 2014

Now that is customer service! The Gold Coast area has lots of hotels but they are predominately owned by international chains and so The Talbott is quite unique and I think it makes all the difference. The service is very personal and the staff seem to take pride in the hotel and are passionate about it.

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Carbon Footprint Travel 2014 Restaurants 100

Service Untitled

DECEMBER 3, 2010

Doing things for hourly workers in the service business can have profound effects on employees in the face of this new economy. Bill Marriott, chairman and chief executive of Marriott International states the simple idea of caring for people and giving them opportunities add up to the formula for success. photo credit: FrankBonilla.tv.

Customer Service 40

Customer Service Google International Health 40

Service Untitled

SEPTEMBER 21, 2010

Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign? .

Customer Service 40

Customer Service Training Etiquette 2010 40

The Office Professionals Place

AUGUST 13, 2009

Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Always proofread a document prior to sending it, good proofreading includes printing the document for review. Get involved.

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IAAP Filing Administrative Professionals Skills 100

Service Untitled

JUNE 4, 2009

Service Untitled The blog about customer service and the customer service experience. These are all metrics the company tracks internally and can easily compare to how they’re doing. It’s not just something that the customer service department does.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Recruit CRM

JUNE 17, 2021

Responding to customer reviews, queries and comment. Secure customers accept payments or refunds. Look after customer accounts for non-payment and delayed payment. Provides routine records and posts financial transactions; regulates entries and internal ledgers to financial reporting system reports.

Social Media 52

Social Media Skills Salary International 52

Service Untitled

APRIL 30, 2009

Service Untitled The blog about customer service and the customer service experience. This idea can apply to customer service as well. The more each of your customer service representatives knows about what is going on at your company and with your products, the better decisions they can make.

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Stephanie LH Calahan

JULY 1, 2011

The other day I was working with a new strategy client and we were reviewing her client sales and communication processes. My entrepreneurial spirit led me to co-found and manage operations at Matrix Group International, a Web development firm in the Washington, D.C., Our great customer service!   Sound familiar?

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Interviewing Google Docs Customer Service Networking 100

Catch Friday

OCTOBER 6, 2010

Businesses are now using social media for a whole range of communication efforts that include- marketing, public relations, and even customer service. Just as businesses are using social media for their internal and external communications, consumers are using them too. A bad review can lead to disaster for you.

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Social Media Customer Service Twitter Facebook 40

Small Business CEO

DECEMBER 15, 2009

Some examples: Customer service calls need to record details about the call and any follow up. If the call is not complete, the “queue&# of open calls needs to be reviewed and worked. Normally, customer service reps have several applications they need to switch between. Internal processes.

Expenses 40

Expenses Equipment Payroll Customer Service 40

Service Untitled

AUGUST 26, 2010

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.

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Interviewing Customer Service Credit Card Networking 40

Service Untitled

FEBRUARY 29, 2012

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. ” Service Untitled: So I read somewhere that core values are incorporated into reviews at Zappos? Rob: It pretty much is your review at this point. They do their review. How does that work?

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Interviewing Customer Service Skills Goals 40

Service Untitled

SEPTEMBER 3, 2010

Service Untitled The blog about customer service and the customer service experience. Answer: Four years ago we stepped back and realized the behaviors we were incenting were not based on the voice of the customer. It’s all about what the customer thinks after every interaction.

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Interviewing Customer Service Credit Card Promotion 40

Small Business CEO

MAY 5, 2010

New requests get faxed then emailed to customer service which then inputs the information into the appropriate system, whether that be policy changes into policy administration, benefits questions into follow up logs or new claims into the claims system. Review daily indicators to catch financial and operational issues early.

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Fax Payroll PDF Negotiating 40

Productivityist

DECEMBER 15, 2013

One of our virtual assistants is a 40+ year-old multilingual, experienced marketing and SEO specialist with a good understanding of sales and customer service. Review: Google Docs. We ended up hiring him for several jobs and staying in constant contact over the course of several weeks. File exchange: Dropbox, WeTransfer.

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Dropbox Filing Google Docs Google 40

Small Business CEO

AUGUST 10, 2012

Depending on the industry, small businesses usually depend on logistics and shipping services at some point. While some choose to facilitate those functions internally, others might consider outsourcing the work. With information so easily accessible, it is easy to do price comparisons and look at reviews online.

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USPS Budget Expenses Purchasing 40

Service Untitled

JULY 2, 2014

We carefully consider what research we do and have a strong internal review process. ” In the relevant subject of customer service, and estimating that half of all consumers may have from time to time become engaged on Facebook, does it make us wonder if what we buy or how we feel about a company can be artificially manipulated?

Customer Service 40

Customer Service Facebook Social Media Clothes 40

Small Business CEO

JULY 6, 2011

Horrendous customer service created productivity issues. Review statistics monthly. To minimize your risk, make sure someone with IT experience and availability is charged with managing them, whether it be an internal executive or a retained CIO. Ignore the management of IT at your own risk.

Purchasing 40

Purchasing PDF Negotiating Equipment 40

Musings of a High-Level Executive Assistant

JANUARY 15, 2013

For example: “Once you sign and approve, I need legal and finance to review it as well. If I am expecting something from an executive that reports to my boss, I might ask the assistant or intern to follow up or that executive’s director or manager if they know about the project. Finance only cuts checks twice a week.

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UPS Finance Email Calendars 40

Success

JUNE 20, 2023

For instance, start your day addressing customer service challenges. Afterwards, review new product opportunities. So we internally developed a code that means, ‘Please don’t get offended, but I really need to tackle this task.’ Then, move onto marketing campaigns.

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Management Goals Learning Email 306

Musings of a High-Level Executive Assistant

JANUARY 8, 2013

Only I used the US guest code and host code while inadvertently providing the international dial-in numbers which aren’t compatible! I then review the list and organize it by priority and then copy and paste it into a “touch base” email I send to my CEO. Pick the ones that have the best reviews and have been recently published.

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Attire Etiquette Clothes Time Zones 40