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Warm thoughts for customer service during the holidays

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Promote these events via email, newsletters, or social media. Do these simple tasks again and again; not just at holiday time. Make it a New Year’s Resolution to find out what is on a customer’s mind; listen to what they have to say, and respond and adapt to compliments and complaints.

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Customer service benefits by going green

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Green marketing is not just the weekend garden place you can go to buy fresh vegetables, fruits, and home-made goods in your community; it is a tried and true marketing strategy to get more customers and make more money. Let’s face it; it’s all part of customer service.

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Of car dealerships and customer service

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Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.

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Customer service continues to center on good client communication

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It can happen anytime of day, night or special holiday; the new reality is for businesses to reaffirm good client communication and show the public that we really do care. So how should a business deal with customer service issues when the world is reading and opinions are being shared quickly by typing 140 characters?

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Improving the online holiday shopping experience

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The holiday campaigns have begun; sales all over television, billboards, and online social media. Provide links with social media so customers can feel they are part of the community and have confidence in the store. So as a seasoned shopper, I look to the companies I trust. photo credit: SoWa Sundays.

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Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

The Hidden Power of Your Customers is a book about how to focus on your current customers so that you can lengthen and strengthen your business relationship with them, thus bringing about increased customer loyalty, customer advocacy, and ultimately increased referrals. But customer service is not enough.

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August 7th Treasure Your Customers day

Make or Break Moments

Here is a blurb from a blog written in 2005 about Treasuring your Customers written by Kirsten Osolind : August 7 marks “Treasure Your Customers Day.&# Rewarding customers means more than quirky holiday discounts and thank-you cards.