On The Job

JULY 22, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? Facebook announced this week is has 500 million users. But the truth is, employees do use Facebook at work.

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Service Untitled

APRIL 11, 2011

There is absolutely no getting away from social media. So how does all of this fit into the ever broadening sea of customer service? So how does all of this fit into the ever broadening sea of customer service? That particularly would apply to customer service complaints and questions.

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Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.

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Eco-Office Gals

AUGUST 21, 2013

Do you want to reduce your business’s carbon footprint and increase customer interaction and satisfaction at the same time? So is providing excellent customer service. The truth is that providing a nurturing environment for your customers can happen just as well virtually as it can in a face to face environment.

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Stephanie LH Calahan

AUGUST 20, 2012

Friday night I learned that one of my favorite pod-casting sites, Cinch.fm , was shutting down.    I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Facebook [link].   The news hit me like a lead brick. 

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Customers Rock!

MAY 28, 2012

Social Media CRM, or Social CRM, is getting a lot of air time these days. When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. But to a marketer that pristine forest of social media represents opportunity to be harvested.

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Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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Catch Friday

NOVEMBER 2, 2010

You can maximize the use of social media for public relations. Make sure that you initiate as well as participate in social conversations. This is why it is important that when you use social media for business that you really learn to listen. You will also learn more about your audience.

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Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Treat the customer with respect. Your call is very important to us.) Your call is very important to us.)

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Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way.

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Make or Break Moments

JUNE 2, 2010

Posted by Deborah Chaddock Brown on June 2, 2010 under Listening , Missed Moments , social media | Be the First to Comment Just saw this link on a tweet The Biggest Shift Since the Industrial Revolution.

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The Small Business Blog

MARCH 21, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Try to figure out exactly what it is that you want to know about your customer base. You want the whole tree." 1 week ago More updates.

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Service Untitled

DECEMBER 10, 2010

Share your wisdom and use Twitter or Facebook to enrich people’s lives. Ask your readers as you send out regular emails, what kind of information they want to learn. Promote these events via email, newsletters, or social media. It helps so many parents and their children.

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Make or Break Moments

MARCH 13, 2010

I recently learned a lesson from a group of young boys who had developed a band. We are on Twitter @boyband, MySpace and Facebook @boyband and our website is www.boyband.com.&# (BoyBand is just a place holder, that wasn’t the name of the band – I can’t remember the name of the band.)

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Tips From T. Marie

DECEMBER 30, 2014

So called experts claimed that blogging had died several years ago when Twitter and Facebook exploded in popularity. That means responsive websites, cloud storage of shared documents and ease of communicating via email and social media. That means listening to those people and learning how to make them happy.

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Service Untitled

SEPTEMBER 11, 2012

According to Andy McMillan’s blog, a smashed violin and an account directed to help fund underprivileged children became an endless series of customer service personnel exchanges after McMillan’s accounts were frozen to cover possible future refund disputes. Time will tell if new lessons have really been learned.

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Service Untitled

OCTOBER 15, 2013

The buzz phrase “social listening,” also known as social media monitoring, can help organizations and businesses be more effective and build stronger brand relationships. Perhaps the Dell story with the “power to do more” further explains the concept of “social listening.”

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Make or Break Moments

MAY 7, 2010

Fast forward to today and the abstract experiment is now a concrete treatise on the state of social media and marketing best practices as a whole. Read all about it and then order your copy.

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Service Untitled

FEBRUARY 11, 2011

The other day I wrote about Tello , an iPhone app that customers can use to rate customer service. CEO Joe Beninato stated his reviews were primarily intended to thank employees for their excellent customer service. Feedback on product or service reviews can actually help organizations to improve.

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Learning Customer Service Social Media Twitter 40

The Small Business Blog

AUGUST 31, 2010

Social Media is also a vital way to reach potential customers, both locally and nationally. Networking online is a great way to reach new customers, and can build brand awareness that would otherwise cost a great deal of money. If you have any more ideas leave a comment! If you have any more ideas leave a comment!

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Recruit CRM

JUNE 17, 2021

This includes content formation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copy writing, performance analysis. Expertise in online marketing and social media strategy. Build, implement and manage social media strategy.

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Social Media Skills Salary International 52

Service Untitled

MAY 6, 2014

If we listen carefully, we learn what our customers need because they will tell us either directly or indirectly, and in order to engage new customers, we often depend on word of mouth and our reputations. We listen to them, and we learn. Take for instance the complicated world of credit cards.

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Andrea Kalli

JUNE 17, 2010

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. So let’s do BOTH!! What could be more perfect? I’ll see you there.

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2010 Training Skills Social Media 100

Andrea Kalli

JUNE 17, 2010

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. So let’s do BOTH!! What could be more perfect? I’ll see you there.

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2010 Training Skills Social Media 100

The Small Business Blog

SEPTEMBER 7, 2010

I am a great believer at looking and learning from big businesses in order to help succeed as a small business; and in this case I believe the big businesses have it spot on – word of mouth is absolutely vital to successfully grow a business. Make sure that your customer service is up to scratch, though.

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The Small Business Blog

MAY 18, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? At WinWeb.com our aim is to remain focused on the customer at all time, customer service, customer experience and how the customer feels.

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The Small Business Blog

APRIL 27, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? WinWeb.com are running a weekly competition where you can pitch your small business idea or service, free of charge, on their Facebook page.

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The Small Business Blog

JULY 13, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? It might take time, but you will learn a great deal about how to, and how not to, do things! You want the whole tree." 1 week ago More updates.

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The Small Business Blog

NOVEMBER 9, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Learn how your small business can capitalize on these unmet needs and find and master your own niche market. You want the whole tree."

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The Small Business Blog

JULY 20, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? For the latest information about SME Technology, follow me on Twitter or become a fan of WinWeb on Facebook. You want the whole tree."

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The Small Business Blog

MARCH 14, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Learn everything you can about your competition, their products and how they advertise. You want the whole tree." 1 week ago More updates.

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The Office Professionals Place

AUGUST 13, 2009

Take a course, if you already know the basics, go to the next tier and learn at the intermediate and expert levels. Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Get involved.

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The Small Business Blog

MAY 20, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? When you begin employing staff you need to quickly learn how to not only manage them, but also how to help them achieve their best. You want the whole tree."

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The Small Business Blog

MARCH 2, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? The Internet makes marketing your company easy; write a Blog, join Twitter and LinkedIn, and create a facebook group. You want the whole tree."

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Stephanie LH Calahan

JULY 1, 2011

  Keep reading to learn more about what makes this tool unique and maybe you will decide that it could be one of your Productivity Powerhouse Tools too! What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service! I know this to be true! 

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The Small Business Blog

JULY 27, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? For example, if you learn about products that are doing well in other countries then you may be able to adapt them for sale here if no-one else is doing it.

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Success

SEPTEMBER 6, 2021

Create Customers Attract your first customers Keep them coming back Step 6. Grow Your E-Commerce Business Create systems Automate everything Learn to delegate Collaborate Always Be Monitoring Step 7. Spoiler alert: my first e-commerce business was a failure—uh, I mean, a great learning experience. Or a service?

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