The Small Business Blog

JUNE 4, 2013

Business Advice Business Marketing Customer Service Marketing/PR business advice customer care Facebook small business tips Social media for business'

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Customers Rock!

JANUARY 10, 2012

A lot of businesses love social media because they feel it helps them spread the word about their organization and what they do. However, I strongly feel one of the most effective uses of social media is to build and deepen relationships with customers – be they consumers, clients, donors, or constituents.

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Service Untitled

MARCH 14, 2014

Facebook gives organizations the opportunity to “WOW” customers with their human and approachable touch so important to building business, loyalty, and the development of a company’s brand. Constant monitoring can help customers find answers before comments become negative.

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Make or Break Moments

FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. I love that I can upload a video of my daughter’s flute recital, photos from my trip to Italy or, an Animoto video of my customer service book and share with customers, friends and Tweeple. Tag you are it!

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Tips From T. Marie

JULY 27, 2011

As a Virtual Online Technology Assistant and a small business owner who has had a good deal of success using social media I’m often asked by others about how to use social media successfully for their own businesses. I just gave you the secret to making social media work for you and your business.

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On The Job

JULY 22, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? Facebook announced this week is has 500 million users. But the truth is, employees do use Facebook at work.

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Service Untitled

NOVEMBER 17, 2010

Businesses work social media to help make them successful, but it is wise not to just rush in and set up Facebook and Twitter accounts without having a viable plan. Social media is vulnerable to circumstances, content, and interpretation. Social media is vulnerable to circumstances, content, and interpretation.

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Service Untitled

APRIL 11, 2011

There is absolutely no getting away from social media. So how does all of this fit into the ever broadening sea of customer service? So how does all of this fit into the ever broadening sea of customer service? That particularly would apply to customer service complaints and questions.

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Service Untitled

OCTOBER 28, 2011

Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. Topping the list with 48 percent was Facebook, 17 percent used Twitter, and another 17 percent relied on company blogs. So how can a business use social media such as Facebook effectively?

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Service Untitled

OCTOBER 27, 2011

Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. Topping the list with 48 percent was Facebook, 17 percent used Twitter, and another 17 percent relied on company blogs. So how can a business use social media such as Facebook effectively?

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The Small Business Blog

APRIL 22, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Entrepreneur, Shama Kabani (formerly Hyder) also believes in social media marketing. You can buy “The Zen of Social Media Marketing” here.

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Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.

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Andrea Kalli

JUNE 18, 2010

In addition, take note of how frequently they ‘@’ and direct message their customers, how frequently they communicate with influential twitterers (5000+ followers) and whether they use their account for customer service or some kind of direct sales service. Want To Link To This Article?

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Customers Rock!

JANUARY 18, 2010

2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. Brands are using a focus on customers as a competitive differentiator in their advertisements. What do you think?

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The Small Business Blog

MAY 25, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? With the growth of Social Media it is easier than ever for a bootstrap business to effectively market their small business start-up.

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Eco-Office Gals

AUGUST 21, 2013

Do you want to reduce your business’s carbon footprint and increase customer interaction and satisfaction at the same time? So is providing excellent customer service. The truth is that providing a nurturing environment for your customers can happen just as well virtually as it can in a face to face environment.

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Andrea Kalli

MARCH 25, 2010

Now, thanks to social media, it is something that can really happen for small, efficient, and ultra-effective internet businesses. Social media gives small businesses the power to outshine their large opponents, outmaneuver major corporations, and with a bit of dedication and work, eventually beat their more powerful opponents.

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Small Business CEO

OCTOBER 14, 2013

It becomes a necessity to ask for their Facebook pages and viewing their Twitter accounts. Social media has invaded modern life and anyone not on any of the big three platform is practically unknown. Although long overdue, businesses are finally embracing social media as the new platform to make them known.

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Customers Rock!

MAY 28, 2012

Social Media CRM, or Social CRM, is getting a lot of air time these days. When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. But to a marketer that pristine forest of social media represents opportunity to be harvested.

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Service Untitled

MAY 28, 2012

Social media customer service is the quickest way for organizations to handle customer complaints, but it’s for all the world to see and can definitely have some negative effects on a company’s reputation. Use specially trained customer service representatives for social media responses.

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Catch Friday

OCTOBER 6, 2010

Social Media, they work for companies. Social media are really making it possible for companies and consumers to bridge the gap between them. Businesses are now using social media for a whole range of communication efforts that include- marketing, public relations, and even customer service.

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Service Untitled

JULY 15, 2011

Now the average customer can get immediate gratification; no phone calls to the organization to find out the CEO’s name and no waiting weeks for a response as the letter snakes itself around various departments looking for a solution. Social media, namely Facebook and Twitter get unhappy customers attention.

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Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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Service Untitled

JULY 31, 2012

Google, Facebook, and LinkedIn no longer maintain call centers claiming the costs are too high. Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? The quality of customer service paves the way for loyalty, revenue and happy shareholders.

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Service Untitled

FEBRUARY 6, 2013

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Treat the customer with respect. Your call is very important to us.) Your call is very important to us.)

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Stephanie LH Calahan

AUGUST 20, 2012

  I was hit by the lack of customer service too, but we can certainly learn from this story; so that is what I'm going to share today. Facebook [link]. Provide Customer Service Even If The Service You Are Providing is No Cost. First Things First - Where You Can Find My Podcasts. VoiceBo [link].

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Catch Friday

NOVEMBER 2, 2010

You can maximize the use of social media for public relations. Make sure that you initiate as well as participate in social conversations. This is why it is important that when you use social media for business that you really learn to listen. Social media are tools that you can use to reach audiences.

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Service Untitled

MAY 21, 2013

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

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Catch Friday

OCTOBER 6, 2010

Social media can be your tool for minimizing the confusion of the public with any issue related to your business. When you practice active social media marketing or even active online public relations then you are taking active part in building and maintaining your business’ reputation online.

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Service Untitled

MARCH 6, 2012

Beyond the long arms of social media where we frequently address our complaints to organizations that have “done us wrong,” enters another new kid in town who stretches beyond the 140 character Twitter or the full time media Facebook guru, and claims it can connect you directly to the top decision makers.

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Service Untitled

SEPTEMBER 16, 2013

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. Consider using social media the same way. The plan includes teaching employees how to deal with customer support on a different and much larger scale, how to talk to people, create content and answer questions.

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Service Untitled

AUGUST 7, 2012

Although someone who loves your service may only tell one or two new potential customers, the flip side of dissatisfied customers can wind up with the loss of 20 customers – both current and in the future. For instance if someone is angry with your business, it’s likely to appear via a Tweet or on Facebook.

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Service Untitled

FEBRUARY 9, 2011

Tello comments can be shared on Facebook and Twitter. CEO of Tello, Joe Beninato says the service exists primarily to thank employees for their excellent customer service. Gripe, another similar application uses social networking to pressure businesses to improve their customer service.

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Service Untitled

MARCH 25, 2011

It seems that the quiet demeanor of accountants have also been thrown into the social media forces where they are required to be both “social&# and available to share information. Experts are available to assist with online opportunities to respond to questions on social media sites with updated information.

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Service Untitled

JULY 25, 2011

Facebook has become a ubiquitous part of our national culture – like it or not. Just this week the American Customer Satisfaction Index partnering with ForeSeeResults polled 70,000 users of websites and social networks including Facebook, Google, CNN and Wikipedia. Are we expecting to get something for nothing?

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Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

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