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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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How to Choose the Best Phone Answering Service for Your eCommerce Business

Small Business CEO

Poor service costs companies billions of dollars every year. When it comes to phone service in an ecommerce business, the level needs to be top-notch. Disappoint or downright annoy a prospect calling you from the other side of the interwebs, and you’ll never get another chance to get their business.

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Personalize customer service and make it happen

Service Untitled

Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. Well chosen and thoughtful promotional items can also have an impact on personalizing customer service. photo credit: Ktoine.

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Celebrating National Customer Service Week by honoring the best

Service Untitled

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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6 Pro Tips for Working From Home

Worxbee

If more than one of you in the same household is working from home, cooperate to ensure that everyone has a fair and conducive environment to getting work done. What if you share a small space and one person needs to talk on the phone while the other needs quiet work time? Reach out to other humans and keep those connections going.

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Prepare a strategy for social media customer service

Service Untitled

In the event of a complex crisis, a customer service representative has to intervene and address the problem privately and quickly. A good way to break into a more controlled social media environment is using moderated chat groups. Customers can comment on products and services, but a moderator approves or disapproves messages.

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9 Proven Strategies to Grow Coworking Membership Sales

Allwork

To further enhance the sense of belonging and boost future sales, consider incorporating the following tips inspired by customer service courses: Foster team connections : Introduce new members to your entire team, enabling them to know who to approach for specific needs or inquiries.