Service Untitled

AUGUST 14, 2012

It’s no exaggeration that most of us have become truly frustrated by poor customer service at least once in our lives. Instead many of us have turned to retaliate against bad service via the use of blogs, Facebook, and Twitter. If the customer service person is not helpful, ask for the manager.

Customer Service 40

Customer Service AT&T Confidence Twitter 40

LEADERASSISTANT.COM

MAY 28, 2023

John Quincy Adams CONNECT WITH JENNIFER Jennifer on LinkedIn My Bilingual VA Website Instagram Facebook Twitter ABOUT JENNIFER Jennifer Chamberlin launched My Bilingual VA in 2016 after working as a Personal / Executive Assistant in Paris for 15 years. Join my email list here if you want to get an email when a new episode goes live.

2016 85

2016 Restaurants Customer Service Budget 85

Andrea Kalli

APRIL 6, 2010

While ten years ago, managing email could have been a secondary consideration, today it is absolutely vital to keep customers and clients in the loop through rapid, prompt email support. Service businesses will always need to devote more time to emails than product-based businesses. Limit your daily email quota.

Email 100

Email Management Microsoft Outlook Social Media 100

Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? Unfortunately, Macy’s customer service was rude and even argued with me telling me that the store never carried the brand, and I could not have purchased it from their store. I’m looking forward to a great year of customer service.

Customer Service 40

Customer Service Purchasing Restaurants 2011 40

ProAssisting Blog

MARCH 18, 2010

GetHuman.com is a website that lists thousands of companies along with their various customer service numbers WITH instructions on how to avoid those automated messages and get to a real human! Just another use of technology to bypass a level of technology that drives me batty. Share it with others. Stay in the know!

Phones 500

Phones 2009 2010 Facebook 500

Service Untitled

DECEMBER 10, 2010

You’re most likely sending out emails, brochures, and promotions with greetings of the season, but what happens after the lights are removed and the tree is packed away? Are you still showing your customers that you appreciate their business all year round? Promote these events via email, newsletters, or social media.

Customer Service 40

Customer Service Holidays Promotion Social Media 40

Service Untitled

DECEMBER 5, 2012

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums.

Social Media 40

Social Media Customer Service 2005 Facebook 40

Service Untitled

JUNE 5, 2012

percent of Internet users purchased products online, and therefore customer service excellence needs to offer the sensational experiences which used to be associated only with brick and mortar establishments. So how does an organization keep abreast of delivering the best buying experience besides telephones, email and social networks?

Customer Service 40

Customer Service Purchasing Equipment 2011 40

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan. Consider using social media the same way.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

LEADERASSISTANT.COM

APRIL 16, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

Negotiating 52

Negotiating 2019 International Restaurants 52

Make or Break Moments

JANUARY 5, 2010

Whether they are using the status updates on LinkedIn, Facebook or tweeting away in 140 characters or less on Twitter – they are sharing their opinions. Real Time Reviews takes into account that people around the globe are jumping on the band wagon of telling anyone who will listen what they are doing right now. So what can you do?

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

JULY 1, 2010

So I emailed and said thank you and said – I’d love to return the favor – any thoughts? com as my email address). Someone gives you a recommendation on LinkedIn and after you accept it for your profile page, you are automatically given the opportunity to do the same in return.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Andrea Kalli

JUNE 18, 2010

Record whether or not they include links to their sales pages (or service pages if they’re a service business), how often they link to external sources, and how often they ask for feedback from their customers. AirAsia is on Twitter and it uses the service effectively. Should those two business go together?

Social Media 100

Social Media Twitter Microsoft Outlook Customer Service 100

Service Untitled

SEPTEMBER 11, 2012

David Marcus, new president of PayPal who sent an email to Andy McMillan, creator of Build Conference in an ongoing dispute concerning a freeze on McMillan’s accounts for more than $64,000, is being called a publicity stunt. It is hoped however that all customers, no matter if their PayPal balance reflects $64. 4 days ago.

Learning 40

Learning Customer Service Policies Social Media 40

Service Untitled

DECEMBER 17, 2013

How do we step out of the box to help our customers realize the extra mile is what we are anxious to provide? Most of us have experienced customer service at its best and its worst. Now on the other side of the customer service grid lies the company only interested in viewing me as a dollar sign.

Customer Service 40

Customer Service Holidays Social Media Restaurants 40

Make or Break Moments

MAY 7, 2010

Three emails later, and they had named the book and set what they thought would be an impossible goal: 100 bloggers. All 171 bloggers will use their respective online platforms—their blogs, Twitter, Facebook and other social media profiles, and websites—to promote their co-authors and book sales.

Social Media 100

Social Media Customer Service 2009 2008 100

Eco-Office Gals

OCTOBER 7, 2013

Some brands can shy away from social media in the fear it’ll bring any public negativity to light, but social media shouldn’t be seen as airing your dirty laundry, it should be viewed as a way to intelligently manage your customer services and offer exclusive deals to your following.

Social Media 100

Social Media Twitter Google Facebook 100

Tips From T. Marie

DECEMBER 30, 2014

So called experts claimed that blogging had died several years ago when Twitter and Facebook exploded in popularity. That means responsive websites, cloud storage of shared documents and ease of communicating via email and social media. Customer Service Goes SOCIAL. CONTENT Will Be King…Again. Being CONNECTED.

2015 100

2015 Social Media 2014 Customer Service 100

Service Untitled

MARCH 13, 2012

Traditionally large companies do not pay their first line of customer service representatives high salaries. Be prepared with receipts, names of service representatives called, a narrative of what was discussed, and a reliable time line showing when emails were exchanged, phone calls were made and any other points of contact.

Customer Service 40

Customer Service Social Media Salary Twitter 40

Practically Perfect PA

NOVEMBER 25, 2014

Everyone that signs up to a GetTaxi Corporate Account will have access to a dedicated account manager and access to a 24hr customer service number. In fact, I found out the other day that half the Fortune 500 companies use GetTaxi’s corporate service. We charge your card when the journeys done & email you a receipt.

Travel 100

Travel Credit Card 2014 Customer Service 100

Customers Rock!

JANUARY 10, 2012

And Mayor Booker and his team were listening via Twitter and went into action. When one constituent bad-mouthed Mayor Booker on Twitter, Cory showed up at his door and helped him shovel out. As anyone in social media knows, not everyone is your friend online. A Whole New Era of Politics.

Social Media 100

Social Media 2012 Twitter Agencies 100

The Small Business Blog

MAY 12, 2010

HSBC are running a campaign entitled 100Thoughts , which is taking place on Twitter. Will help to get more followers on twitter Leave a Reply I would love to hear from you, please let me know what your take on my blog post is. You can leave a response , or trackback from your own site. Sponsors Advertise Here?

2007 100

2007 2008 2006 2009 100

Service Untitled

DECEMBER 6, 2010

It seems that bad customer service can benefit a business, and while companies scurry to hide their bad reviews and complaints from customers, others revel in the dishonesty. His mission statement echos, “if a customer costs him money, he tells them where to go.&#. It’s not even based on fact.

Customer Service 40

Customer Service Google Social Media Purchasing 40

Service Untitled

OCTOBER 26, 2010

Service Untitled The blog about customer service and the customer service experience. More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. So what comprises quality customer service and how can we do it better?

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

SEPTEMBER 17, 2012

In the age of advanced media choices, use email, blogging, and twitter to a company’s advantage. Even negative feedback can help to bring about customer loyalty. When a product fails or a service isn’t to a customer’s satisfaction, a company’s reputation is out there “laying on the line.”

Customer Service 40

Customer Service Purchasing AT&T Confidence 40

The Small Business Blog

MAY 18, 2010

by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided. I look forward to connecting with you! Sponsors Advertise Here?

2007 100

2007 2008 2006 2009 100

Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? There are no.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Small Business CEO

DECEMBER 14, 2010

Have email sign up lists at the store counter or point of purchase. This is a great opportunity to let customers know that by giving you their email they will receive more special offers, or whatever your chosen incentive is. Combine contact information with social information to get a complete picture of your customer.

Facebook 40

Facebook Twitter Purchasing Email 40

Small Business CEO

APRIL 29, 2010

You can build engagement and retention by knowing what your customer wants and delivering it - over and over again. Let the customer drive. Online customers are imbued with more power every day. From Twitter to Facebook to Yelp, customers can easily make their feelings known about your business.

Social Media 40

Social Media Customer Service Twitter Facebook 40

The Small Business Blog

MAY 25, 2010

The social media platforms that I find most valuable are: - Twitter – Twitter is a great way of finding like minded people to do business with, and connecting with people who could be a valuable asset to your business. There is quite a significant amount of ‘noise’ on Twitter, so it can be hard to find people to connect with.

Social Media 100

Social Media 2007 2008 2006 100

Small Business CEO

AUGUST 10, 2010

Free online marketing tools like social networks have great potential for reaching new customers, but their actual impact on the bottom line is hard to measure. Meanwhile, established tools like email marketing provide valuable metrics on subscribers, and are more suited for retaining and engaging existing customers than acquiring new ones.

Social Media 40

Social Media 2001 Email Restaurants 40

Andrea Kalli

MAY 14, 2010

Internet Marketing Promotion Services and Website SEO Services -- Topsy.com May 14th, 2010 at 2:51 pm [.] This post was mentioned on Twitter by Emiline Spradlin.

Training 100

Training 2010 Social Media Microsoft Outlook 100

Customers Rock!

SEPTEMBER 27, 2010

Companies can best reach a customer when they are able to make meaningful connections with them, which means they must understand and meet that customer’s needs. Just being a nice person representing a brand on the other end of a Twitter handle won’t cut it.

Social Media 100

Social Media Customer Service Networking Purchasing 100

Denise Aday

JUNE 14, 2009

Going through Jeremiah’s post: “Many social media bloggers don’t even manage their own accounts, they often hire virtual assistants to do their Facebook and Twitter follows and replies.&#. This is no different than the pre-email days, when most correspondence was hard copy. It made me feel like a new person.&#.

Social Media 40

Social Media Customer Service Twitter Keyboards 40

Andrea Kalli

MARCH 25, 2010

For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. Rather than reaching out to potential customers through social media, they favor a mass media approach — banner ads, pop-ups, and email lists.

Social Media 100

Social Media Microsoft Outlook 2010 Twitter 100

Stephanie LH Calahan

JULY 1, 2011

What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service! We offer new customers a two hour one-on-one consultation with a BatchBlue Onboarding Specialist to help them customize their account to their specific needs. I know this to be true! 

Interviewing 100

Interviewing Google Docs Customer Service Networking 100

The Small Business Blog

APRIL 22, 2010

Shama wrote “The Zen of Social Media Marketing” as she was aware there was an acute need for such a book; she was constantly being asked, even by successful business people, how to use Facebook, LinkedIn and Twitter to enhance their business. You can buy “The Zen of Social Media Marketing” here. Sponsors Advertise Here?

Social Media 100

Social Media 2007 2008 2006 100