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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. The prospect is now a patient and has referred dozens of friends. Here’s an example: “Hi, I’m Jenny.

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Ep 247: Email Management for Executive Assistants

LEADERASSISTANT.COM

In this chapter, I cover tactics for managing your own email inbox, as well as your executive’s. Of course, I’d love to hear your email tips and tricks as I’m always down to get more efficient and productive, so please reach out! LEADERSHIP QUOTE Email is the gateway drug of work; Slack is the crack.

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What Is a Good NPS Score?

Success

“On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. Passives score between 7 and 8, whereas scores 0 through 6 refer to detractors. You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly.

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Be Positive About Your Customer Service Issues

Professional Assistant Blog

Then you finally do reach a live person and you are so fed up with all of the time wasted, that you start fuming towards the person on the other end of the phone. Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. How would you feel?

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The September Surge Is Here: How Job Seekers Can Prepare to Land the Role

Success

September Surge refers to that time of year after Labor Day where we see increased hiring in September and October. It can serve as a reference to prospective employers. Her recommendation is to make your phone number, email address and resume are easily accessible, and hyperlink as many details as possible.

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A practical approach to dealing with customer service frustrations

Service Untitled

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

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How to survive customer service blunders in the world of social media

Service Untitled

I heard the term “social vampire” in 2005 when it referred to a person who more or less attached them self to someone and piled on attention until they felt that the person they were endowing with excessive flattery liked them in return.