article thumbnail

7 Examples of Good Customer Service to Build Customer Loyalty

Success

Similar to customer feedback forms, it also allows you to learn about your clients’ unmet needs. See Wendy’s Facebook Page at any time, and it’s sure to bring a smile. It requires employees trained to be confident. But they are famous for their fun, light-hearted approach. Empower employees to resolve customer issues.

article thumbnail

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In a study published in Psychological Science , Princeton psychologists Janine Willis and Alexander Todorov reveal that it takes only a tenth of a second to form an impression of someone when you first meet. The window to make a strong first impression with a customer continues to shrink. Do your homework.

Email 275
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Do I Increase My Brand Value? PART 1

Office Dynamics

A powerful brand relies on confidence (not to be confused with arrogance). The small activities, words and actions accumulate to form the picture. I am not encouraging you to brag but to be confident and to OWN IT! Her goal is to help assistants to find their voices and their confidence. B –Build skill sets.

article thumbnail

Why Introspection Is So Important for a Balanced Life

Success

The gradual reinforcement of this overprotective attitude, where confidence and external accomplishment are prioritized and the pain of failure, rejection or loss are minimized, has now swamped just about all areas of society. Through engaging on Facebook, Twitter, Instagram, etc., Oxytocin plays a significant role in forming bonds.

article thumbnail

Dealing with confidential electronic documents

Practically Perfect PA

This is obviously an important subject for assistants because we have to, have to, have to, keep our Executive’s confidence. With cloud technology, the increased use of email and other electronic forms of communication (Slack, Whatsapp, Facebook Messenger, etc.

article thumbnail

What I Learned from Keeping a Gratitude Journal

Success

One day he’ll walk out the door and end up somewhere exotic, tropical, freezing or remote, confident and curious. Gratitude journals are the opposite of work-intensive, requiring only a pen, pad and a handful of quiet moments. It’ll be hard to see him go, but I’m thankful that’s the way he is.

Learning 363
article thumbnail

Ten Ted Talks every Assistant should watch

Practically Perfect PA

TED is a nonprofit devoted to spreading ideas, usually in the form of short, powerful talks (18 minutes or less). Facebook COO Sheryl Sandberg looks at why a smaller percentage of women than men reach the top of their professions and offers three powerful pieces of advice for women aiming to reach the Boardroom.

Email 100