Musings of a High-Level Executive Assistant

AUGUST 15, 2012

My question is regarding social etiquette: I recently started working in a very small company that is very successful; I attribute this to the fact that we hire only the best (we have people from Google, Facebook, Yahoo, etc.). They are slow to respond/follow up," with their face in a scrunched up expression. She's really nice.

Etiquette 40

Etiquette Agenda Promotion Yahoo 40

Office Dynamics

MARCH 21, 2017

A “paradigm” is simply a mindset, but it plays an important role in how you show up in the workplace. It will boost your confidence and your professional presence. For those who want to shine brighter and get recognized (and rewarded) for your contributions, consider these key strategies. Shift Your Paradigm.

Skills 203

Skills Administrative Professionals 2017 Training 203

Laughing all the Way to Work

MAY 5, 2008

Your client must have the assurance that you will keep their business in the strictest confidence. When you build up a relationship with clients, you can almost hear a sigh of relief when they have been unable to reach the boss, but have been able to reach the assistant. Of course confidentiality is a must.

Etiquette 100

Etiquette Stress Confidence Interviewing 100

Eat Your Career

NOVEMBER 8, 2010

I know so many amazing professionals who often tell me that speaking up at work is a challenge. When you have something important to say that you believe adds value, that’s the time to speak up. There are appropriate times and places for speaking up just as there are inappropriate ones. Back It Up. Time and Place.

Assertiveness 100

Assertiveness Etiquette Environment Confidence 100

On The Job

NOVEMBER 3, 2008

Your voice will emerge much more energized and confident. It's often difficult to know what's going on when you can't see the other person, but it's important you give your answer and then shut up. that the interviewer will hear. Also, don't forget to disable the "call waiting" feature on your phone. Be prepared.

Interviewing 100

Interviewing Phones Etiquette Confidence 100

Laughing all the Way to Work

OCTOBER 4, 2009

And always checking up on you. A manager has to have confidence that you know how to do your job. I just did not have confidence that this person was going to be able to assist me. Ask yourself what things really matter to you and ask questions to bring those things up in the interview. Did you do this? Did you do that?

Management 100

Management Time Zones IAAP International 100

Laughing all the Way to Work

OCTOBER 18, 2008

Be confident. To be able to network, you must have confidence. You need confidence in yourself, confidence in your abilities, and confidence in your networking skills. What separates a good networker from an average one is the ability to follow up. 411 Look Up 411.ca 411 Look Up 411.ca

Networking 100

Networking Time Zones IAAP International 100

Service Untitled

AUGUST 12, 2010

I was able to openly discuss some reservations I had about changing products and stylist, but she was informative, honest, and won my confidence back. Customer retention strategies are an ongoing process. Concentrate on the most important elements: Hire the right people who have the right attitude. Are they friendly?

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

MAY 31, 2009

I read something that made me pause, but because I was in a big hurry and felt confident that the other person was covering that base, I let it go. I am not sure if it would have changed the outcome, but at least I would feel confident that I flagged it for my boss. 411 Look Up 411.ca 411 Look Up 411.ca " Warning!

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Musings of a High-Level Executive Assistant

MARCH 18, 2014

Even though I have confidence in my skills, I feel nervous about going back into it. After having read the way you address so many different topics, I am confident that you can point me in the right direction. I know for the most part this comes from years of experience, which I have, but I really want to up my game at this point.

Email 40

Email Confidence Etiquette Skills 40

Service Untitled

APRIL 30, 2009

People could confidently make decisions based on the full picture and not worry about something they’re not aware of existing and influencing whatever they’re deciding. Odland said that if everyone at Office Depot knew as much as he did (in terms of cause and effects, how actions fit in with the rest of the company, etc.),

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Laughing all the Way to Work

NOVEMBER 21, 2009

So I started to say Yes and it was a real confidence booster. The next time a new challenge or opportunity comes up at work, pay attention to what you tell yourself -- are you being positive or negative? (Or Once you start doubting yourself, it is hard to bring yourself back up. 411 Look Up 411.ca 5, 2010 at 12 p.m.

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Office Dynamics

MARCH 12, 2015

Live Webinar Question and Answer Follow up! I worked in 12 different companies in 5 states and worked my way up to Executive Assistant supporting Presidents and CEOs. Or that your organization requires a degree before you can move up? We have a several webinars coming up! My confidence has hit an all-time high!

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Service Untitled

APRIL 8, 2010

Now if we want to identify the perfect candidate, and concentrate on the mutual respect, positive attitude and quiet confidence needed to be effective as a great agent, here are some qualities to consider: Companies like agents who want to serve customers. Companies like agents who believe in the company and their services.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

MARCH 2, 2010

Up until a few weeks ago, I had never been to a Wachovia Bank, but special circumstances for an ailing relative brought me there. Their ability to immediately contact their legal department to help me set up the account correctly gave me the confidence I was not able to find at another financial institution earlier in the day.

Credit Card 40

Credit Card Customer Service 2004 2008 40

Service Untitled

OCTOBER 12, 2010

All of it helps to build more confident, knowledgeable, and happier employees. At the end of the training session, customer service representatives come away with existing approaches that work well and have had the opportunity to learn new points and share tips.

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Service Untitled

AUGUST 30, 2010

Up went an obvious link stating, Frequently Asked Questions. Next came the forum that Elizabeth set up. A customer logs in and sets up a user account. Her first strategy was to refer customers and contacts to a website, and there she introduced her knowledge base.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Service Untitled

OCTOBER 26, 2010

Don’t make excuses when your company messes up. I trust your company has the confidence in you to be able to make decisions affecting our customer relationship. Please smile at me when I come in so I feel important and welcome. Listen to my complaints. Don’t use canned speeches on me when I call.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

OCTOBER 29, 2010

When leadership shows positive, confident, and trustworthy conduct, employees will feel the same way about their jobs which ultimately determines their motivation, job satisfaction, and productivity. How employees are treated sharply reflect how they treat customers.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

OCTOBER 22, 2010

Although the case remains unsolved, Johnson and Johnson developed the triple-seal tamper resistant package to restore consumer confidence. Initial autopsy reports confirmed that the capsules had contained deadly cyanide. So what do these examples teach us?

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

Laughing all the Way to Work

NOVEMBER 16, 2008

From writing that article I had confidence to take a job that required me taking minutes and it has turned out fine. I will not say I am the perfect minute taker, but it is something I now have confidence in doing. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MARCH 29, 2009

When an opportunity came up, I went for it. Working is something we all have to do, but when it loses our interest, it makes it pretty hard to get up in the morning and make the commute in. Polish up the ol resume It is all right to send your resume out and see what kind of response you get. 411 Look Up 411.ca

Time Zones 100

Time Zones Resume IAAP Interviewing 100

Laughing all the Way to Work

JULY 1, 2010

If you are the presenter you have to study and know your subject well which helps you to be more confident in what you know and you also gain experience in making presentations which can help you in your career. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 1, 2009

I always feel more confident when a new hire asks me a question and gets all the information before proceeding. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca 411 Look Up 411.ca I dont see it as a weakness, but as a strength. " Warning! I look like that!!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 12, 2009

I started this blog to share the knowledge I had picked up over the years either from other administrative assistants, my bosses or from trial and error. It also eases your bosss mind when they see you write it down, it gives them confidence it will be taken care of. I also use Tasks in Outlook to follow up on electronic items.

Time Zones 100

Time Zones IAAP International 2009 100

Service Untitled

SEPTEMBER 8, 2010

Senior management can lead with their vision and strategies in order to instill employee confidence. From that negative comes lack of productivity, low self-esteem, and a breakdown of teamwork. Senior leadership must motivate employees by nurturing career development, integrity, and dedication.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Laughing all the Way to Work

AUGUST 8, 2009

Buying a new outfit or wearing a freshly dry-cleaned suit will go a long way to increasing your confidence level. Why not take the time to tidy up a bit. Make it a comfortable work area to free you up to do your job well. ▼ August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!"

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

NOVEMBER 1, 2008

When he is away, it is very quiet and sometimes I just have to get up and walk around and visit someone or it feels like I am there by myself. I can interact where I am now, but I have to get up and go if I want to speak with someone and then when I get there I may find they are busy or on the phone so I have wasted my time.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

I called them and thankfully they had space available on the date I needed and we were able to amend the contract, but imagine if I hadnt noticed and we showed up on the 7th? As lunchtime came I noticed that nobody was leaving and I started to think I was going to have to give up my lunch so everyone could eat. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Negotiating International 100

Laughing all the Way to Work

JUNE 14, 2009

I feel confident as I check off each item that things will be done on time. To finalize your minutes, you will just need to tidy up the language and formatting for the Chairs approval. I enjoy the preparation leading up to the meeting. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!"

Agenda 100

Agenda Time Zones IAAP Calendars 100

Laughing all the Way to Work

DECEMBER 12, 2008

I can honestly say that even though it was a hard time to go through, I ended up getting a much better job and a better opportunity and can look back on it as a good learning experience. Be selective and go for the job that is the right fit and that you have confidence you can do. 411 Look Up 411.ca 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

MARCH 15, 2009

Tried and True Method: I set up 12 hanging file folders labelled January through to December. For paper things that I need to remember to follow up on, I put the letter or document in my Wait Bin (which is a tray for things I am waiting on). The system I use is quite simple and has been around for a long time.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

On The Job

NOVEMBER 3, 2015

I think part of the problem is that we've become so accustomed to texting and emailing and communicating through social media that we've lost a bit of our confidence when it comes to interacting with another person face-to-face. In "The Etiquette Advantage in Business," the authors suggest: 1. Learning the art of small talk.

Learning 100

Learning Social Media Keyboards Etiquette 100

Service Untitled

FEBRUARY 29, 2012

We used to have every twice a year, once a year, whatever, HR would email all the leadership teams so all the managers from all the different departments and stuff, and say okay, it’s review time and everybody gets an email of the most up–to–date review form and all that stuff. We used to do that. So they have manageable team sizes.

Interviewing 40

Interviewing Customer Service Skills Goals 40

Men With Pens

NOVEMBER 19, 2009

Just come up with 3 or 4 niches that you actually give a damn about. One of the best benefits of spreading into other niches is how you’ll come up with out-of-the-box ideas on how to one-up the value you offer to your existing customers in your main niche. The customer base that basically I feel safe and confident in.

2009 40

2009 AT&T Gifts Training 40