Office Dynamics

APRIL 2, 2015

Organization skills. Team player. Interpersonal communication skills. Detail oriented. Positive, can-do attitude. Ability to prioritize. Accountable. Trustworthy. Ability to remain calm under pressure. Excellent calendaring skills. Customer-service focused. Excellent time management skills. Good listener. Professional presence.

Assertiveness 100

Assertiveness Etiquette Administrative Professionals Skills 100

The Office Professionals Place

APRIL 22, 2015

We know it as a day to celebrate those who make an impact by assuming managerial-like responsibilities in a work environment that nowadays, require more than just a typing skill and pleasant phone etiquette. Self-PEP talk builds confidence, rationalizes situations, and are critical. My boss took me to lunch today.”

Administrative Professionals 100

Administrative Professionals Etiquette International Confidence 100

Office Dynamics

MAY 27, 2014

The only way to develop a sure confidence is to study the mediums of communication, the purpose and the relationships. For example, a co-worker’s bereavement; a vendor’s terminal illness; someone’s adoption or job promotion; a billing inquiry; a credit request on your account; inquiring for information on a job posting; and so much more.

Skills 100

Skills Etiquette Social Media Mentoring 100

Laughing all the Way to Work

MAY 5, 2008

Your client must have the assurance that you will keep their business in the strictest confidence. Tags: importance of good communication client relationships professional assisstant telephone etiquette Administrative Assistant. Of course confidentiality is a must. Copying the assistant shows them you appreciate their role.

Etiquette 100

Etiquette Stress Confidence Interviewing 100

Laughing all the Way to Work

JANUARY 21, 2008

You're going on an interview, whether by choice or necessity You have to go in with confidence, and being prepared is the key When they say, "Tell me about yourself", that’s not the time to babble Don't talk about your kids and spouse or your financial trouble You could be asked things like, "What have you learnt from your mistakes?"

Interviewing 100

Interviewing Etiquette Confidence Stress 100

Office Dynamics

MARCH 21, 2017

It will boost your confidence and your professional presence. You must begin seeing yourself as a strategic partner—a business ally for the executive(s) you support. This subtle shift in thinking will filter through your actions and behaviors.

Skills 203

Skills Administrative Professionals 2017 Training 203

Eat Your Career

NOVEMBER 8, 2010

Basic social etiquette applies in the workplace. Tags: Productivity confidence intimidation speaking voice. If you feel others shifting away from you, getting nervous or antsy, or simply not paying attention, tune into yourself and make adjustments as needed. Don’t interrupt others, raise your voice or use confrontational language.

Assertiveness 100

Assertiveness Etiquette Environment Confidence 100

On The Job

NOVEMBER 3, 2008

Your voice will emerge much more energized and confident. Tags: hiring managers prepare for phone interview how can i phone etiquette job preparation good impression phone interview job interviews find a job Anita Bruzzese. Also, don't forget to disable the "call waiting" feature on your phone. Be prepared.

Interviewing 100

Interviewing Phones Etiquette Confidence 100

Professional Assistant Blog

NOVEMBER 23, 2007

Discuss your skill set, experience and abilities in a confident manner. Talk about what you feel is important to you in a professional manner and describe how you will meet these goals. Why should we hire you? Try to relay this type of question to some part of your past jobs.

Interviewing 100

Interviewing 2008 Google Docs Cubicle 100

Professional Assistant Blog

FEBRUARY 13, 2008

Try venting to someone you confide in. Taking a few slow, deep breaths in between can also help. Try removing yourself from the situation by taking a short walk. Exercise can do wonders. Just getting out the tension will release any anxiety and stress you may have.

2008 100

2008 Cubicle Google Docs 2007 100

Office Dynamics

JUNE 22, 2015

This book is a personal journey with the author into self-discovery, self-respect, and self-confidence. If you’ve ever said or heard an admin say, “I’m just an admin,” this book will change your view about the administrative profession. Experience is a wise teacher. Available now at our Success Store.

Mentoring 100

Mentoring Goals AT&T Confidence 100

Service Untitled

AUGUST 12, 2010

I was able to openly discuss some reservations I had about changing products and stylist, but she was informative, honest, and won my confidence back. Customer retention strategies are an ongoing process. Concentrate on the most important elements: Hire the right people who have the right attitude. Are they friendly?

Customer Service 40

Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

OCTOBER 18, 2008

Be confident. To be able to network, you must have confidence. You need confidence in yourself, confidence in your abilities, and confidence in your networking skills. In this two-part series, I want to discuss some of the most important components of networking like a pro. Be a good listener. 5, 2010 at 12 p.m.

Networking 100

Networking Time Zones IAAP International 100

Service Untitled

APRIL 30, 2009

People could confidently make decisions based on the full picture and not worry about something they’re not aware of existing and influencing whatever they’re deciding. Odland said that if everyone at Office Depot knew as much as he did (in terms of cause and effects, how actions fit in with the rest of the company, etc.),

Office Depot 40

Office Depot Customer Service Etiquette 2006 40

Service Untitled

APRIL 8, 2010

Now if we want to identify the perfect candidate, and concentrate on the mutual respect, positive attitude and quiet confidence needed to be effective as a great agent, here are some qualities to consider: Companies like agents who want to serve customers. Companies like agents who believe in the company and their services.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Laughing all the Way to Work

OCTOBER 4, 2009

A manager has to have confidence that you know how to do your job. I just did not have confidence that this person was going to be able to assist me. I always have more confidence something will get done when I see it being written down. Here are some reasons I think managers can get possessive: Im not sure I can trust you.

Management 100

Management Time Zones IAAP International 100

Musings of a High-Level Executive Assistant

MARCH 18, 2014

Even though I have confidence in my skills, I feel nervous about going back into it. After having read the way you address so many different topics, I am confident that you can point me in the right direction. Some background: I was recently offered a position which I start this week. Performance jitters maybe.

Email 40

Email Confidence Etiquette Skills 40

Service Untitled

OCTOBER 12, 2010

All of it helps to build more confident, knowledgeable, and happier employees. At the end of the training session, customer service representatives come away with existing approaches that work well and have had the opportunity to learn new points and share tips.

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Laughing all the Way to Work

MAY 31, 2009

I read something that made me pause, but because I was in a big hurry and felt confident that the other person was covering that base, I let it go. I am not sure if it would have changed the outcome, but at least I would feel confident that I flagged it for my boss. It is wise to take a moment and evaluate the situation.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

OCTOBER 29, 2010

When leadership shows positive, confident, and trustworthy conduct, employees will feel the same way about their jobs which ultimately determines their motivation, job satisfaction, and productivity. How employees are treated sharply reflect how they treat customers.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

OCTOBER 22, 2010

Although the case remains unsolved, Johnson and Johnson developed the triple-seal tamper resistant package to restore consumer confidence. Initial autopsy reports confirmed that the capsules had contained deadly cyanide. So what do these examples teach us?

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

Service Untitled

MARCH 2, 2010

Their ability to immediately contact their legal department to help me set up the account correctly gave me the confidence I was not able to find at another financial institution earlier in the day. Their service quality and operational efficiency with improved data information services made my experience that much quicker.

Credit Card 40

Credit Card Customer Service 2004 2008 40

Service Untitled

OCTOBER 26, 2010

I trust your company has the confidence in you to be able to make decisions affecting our customer relationship. Don’t use canned speeches on me when I call. I trust that you are educated enough to speak for your company without having to read a script. Don’t take it personally.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

AUGUST 30, 2010

If a customer still needs further assistance, she can set up an online ticket, attach files, and credit card information, and feel confident all information has been sent confidentially and securely. The software program has pre-written responses for repetitive questions.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Laughing all the Way to Work

NOVEMBER 21, 2009

So I started to say Yes and it was a real confidence booster. But when I turned 40 I told myself that I would regret not doing it if I didnt try and what was the worst thing that could happen anyway? I started telling myself more positive messages and it empowered me to try. Now that’s positive self talk. 5, 2010 at 12 p.m.

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Service Untitled

SEPTEMBER 8, 2010

Senior management can lead with their vision and strategies in order to instill employee confidence. From that negative comes lack of productivity, low self-esteem, and a breakdown of teamwork. Senior leadership must motivate employees by nurturing career development, integrity, and dedication.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Office Dynamics

MARCH 12, 2015

Baby boomers are admired for their business savvy, etiquette and professionalism and companies want that to flow over to the Gen Y’s and millenniums. My confidence has hit an all-time high! The baby boomers will be valued because of their vast knowledge and 30+ years of hands-on experience. – Danielle. – Keshia D.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Laughing all the Way to Work

NOVEMBER 16, 2008

From writing that article I had confidence to take a job that required me taking minutes and it has turned out fine. I will not say I am the perfect minute taker, but it is something I now have confidence in doing. At the end of it, I knew how to take minutes and could write about it.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JULY 1, 2010

If you are the presenter you have to study and know your subject well which helps you to be more confident in what you know and you also gain experience in making presentations which can help you in your career. The web also has anonymity and sometimes people receive information better from people they dont know.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 1, 2009

I always feel more confident when a new hire asks me a question and gets all the information before proceeding. Your new employer is not expecting you to know everything right away and it is in everyones best interest that you proceed cautiously at first until you know the ropes. I dont see it as a weakness, but as a strength.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Office Dynamics

AUGUST 14, 2019

I am confident in my skills and aware of my weaknesses. This, in turn, has gotten me invited to the table, as an active participant, confidant, and leader. I am resilient; I practice positive self-esteem, and I chose to ignore the haters. I stay true to my North Star.

Self Esteem 214

Self Esteem Administrative Professionals Confidence Skills 214

Laughing all the Way to Work

AUGUST 8, 2009

Buying a new outfit or wearing a freshly dry-cleaned suit will go a long way to increasing your confidence level. It puts you in the right frame of mind for what you are doing and then you can get down to business. The same applies if you have a job interview or a new challenge at work. What about your work space?

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

NOVEMBER 1, 2008

I am good at some things, but not as confident in other things. You have to be respectful of your neighbours. If you have ever worked in a cube you will know what I mean. I have always liked to share and learn from my co-workers. For instance, I am horrible at collating.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

On The Job

NOVEMBER 3, 2015

I think part of the problem is that we've become so accustomed to texting and emailing and communicating through social media that we've lost a bit of our confidence when it comes to interacting with another person face-to-face. In "The Etiquette Advantage in Business," the authors suggest: 1. Learning the art of small talk.

Learning 100

Learning Social Media Keyboards Etiquette 100

Laughing all the Way to Work

MARCH 29, 2009

I also like people to show confidence by shaking my hand. They say the eyes are the windows to the soul and it is true, you can tell a lot by someones eyes so if you are not looking at me I wonder what you dont want me to know about you. Other handshakes felt like they were trying to break mine.

Time Zones 100

Time Zones Resume IAAP Interviewing 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

This is something you really need to experiment with and you will gain more confidence to order less and know there will be enough food. He suggested four so I went with three for everyone and for some appetizers only two and it was more than enough.

Time Zones 100

Time Zones IAAP Negotiating International 100

Laughing all the Way to Work

DECEMBER 12, 2008

Be selective and go for the job that is the right fit and that you have confidence you can do. Having the right people in the right job is a good combination and makes for a productive team. The same can be said for employees. There is nothing worse than having someone in the wrong job.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100