LEADERASSISTANT.COM

JULY 23, 2023

In this episode, Michelle talks about working in a public company, the changing role of an executive assistant in our remote world, and how to elevate the role. Michelle made history in 2023 as the first Founder of an EA support company to win the Colleen Barrett Award for Administrative Excellence at the 2023 Chicago Admin Awards.

Administrative Professionals 81

Administrative Professionals 2023 Finance Restaurants 81

Recruit CRM

SEPTEMBER 29, 2021

Recruiters are often known as the "source of hiring", but as a recruitment agency, your search for the perfect candidate can only go as far as how well trained your recruiters are. As a recruiting agency, it's crucial to develop an effective training strategy for recruiters to acquire the best talent within your organisation.

Agencies 56

Agencies Training Mentoring Confidence 56

Recruit CRM

SEPTEMBER 29, 2021

Recruiters are often known as the "source of hiring", but as a recruitment agency, your search for the perfect candidate can only go as far as how well trained your recruiters are. As a recruiting agency, it's crucial to develop an effective training strategy for recruiters to acquire the best talent within your organisation.

Agencies 52

Agencies Training Mentoring Confidence 52

LEADERASSISTANT.COM

JANUARY 7, 2024

In this episode of The Leader Assistant Podcast, Amaia shares her fascinating story about her pursuit of becoming a doctor, finding a customer service job at ezCater on Craigslist, becoming EA to the CEO, and how her experience as a c-suite assistant prepared her for her director role.

Customer Service 87

Customer Service Restaurants Budget Environment 87

LEADERASSISTANT.COM

JANUARY 28, 2024

. – Dolly Parton CONNECT WITH ELLEN Ellen on LinkedIn ABOUT ELLEN Ellen Richards, Founder of The Lightbrary, is on a mission to empower Executive Assistants to dream bigger, explore possibilities with curiosity, and confidently create action plans to achieve their goals.

Restaurants 75

Restaurants Customer Service Budget Training 75

Success

MARCH 15, 2022

You are confident that your knowledge and experience will help your target market. You face one important challenge, though: acquiring the customers you need to grow your business. Customer acquisition is king. Ask yourself (and answer honestly): Am I the primary value creator for this task or role in my company?

2014 241

2014 Customer Service Calendars Confidence 241

Service Untitled

JULY 31, 2013

Happy employees make for motivated people who want to deliver the best customer service they can to assist consumers and clients. Once a company creates doubt and demonstrates a lack of integrity, employees lose faith and thus there is no denying that the elephant is in the room. So how do we keep employees happy and engaged?

Customer Service 40

Customer Service Training Retirement Confidence 40

LEADERASSISTANT.COM

JULY 16, 2023

In this episode, Monica talks about being confident in advocating for yourself, pivoting when priorities change, and being honest with yourself if you find yourself in a role that’s not quite for you. Monica Martin is a longtime assistant in the aerospace engineering industry.

Restaurants 73

Restaurants Customer Service Budget Interviewing 73

Service Untitled

MAY 6, 2013

The ultimate success of a company is predicated on exceptional customer service experiences. For post-sales service, Consumer Reports ranked Apple Customer Service ahead of other companies for best PC tech support with the company scoring an 86 out of a possible 100 points. P PRESENT.

Customer Service 40

Customer Service Training Expenses Confidence 40

Allwork

JUNE 29, 2023

In the United States, Jones Lang LaSalle Incorporated (JLL), a renowned global commercial real estate company, estimates that flexible workspaces will encompass a substantial 30% of the country’s office stock by 2030. In fact, according to CSO Insights , companies with mature lead generation and management practices enjoy a 9.3%

Social Media 261

Social Media 2025 Collaborate Promotion 261

LEADERASSISTANT.COM

AUGUST 6, 2023

Maggie Olson has extensive experience at some of the biggest companies in retail, food & beverage, and technology. Her ability to quickly develop sound but flexible business processes and systems enables teams to scale at a rapid pace, and her executive presence offers leaders confidence and trust.

AT&T 75

AT&T Restaurants Customer Service Budget 75

LEADERASSISTANT.COM

DECEMBER 3, 2023

In that episode, Cathy and I discussed implementing OKRs at your company, leading a team of assistants, onboarding team members, and more! In this episode of The Leader Assistant Podcast, Cathy talks about building community, managing up, advocating for yourself, and the difference between an EA vs a Chief of Staff.

Networking 78

Networking Restaurants Customer Service Budget 78

LEADERASSISTANT.COM

DECEMBER 31, 2023

Sage recognizes the importance of being a stellar representation of the executive and the company. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

IAAP 74

IAAP Administrative Professionals Restaurants Customer Service 74

LEADERASSISTANT.COM

AUGUST 13, 2023

She’s co-founded multiple companies and also has experience as an executive assistant and operations manager. She co-founded her first ‘real’ company when she was 16 and participated in the sale of that company when she was 19. Eryn Anitavi has been an entrepreneur since the young age of 10.

Management 82

Management Restaurants Customer Service Budget 82

Service Untitled

APRIL 22, 2013

With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.

Customer Service 40

Customer Service Credit Card Policies AT&T 40

LEADERASSISTANT.COM

SEPTEMBER 24, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Restaurants 86

Restaurants Customer Service Budget Interviewing 86

Service Untitled

NOVEMBER 7, 2011

Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new 70,000 square-foot center in Kinetic Park, West Virginia was described as a “perfect fit” by Vice President of Amazon customer service Tom Weiland. photo credit: Chrysaora.

Customer Service 40

Customer Service 2011 Purchasing Confidence 40

Service Untitled

MAY 21, 2012

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

Customer Service 40

Customer Service Social Media 2009 Purchasing 40

Service Untitled

JANUARY 18, 2012

Best Buy just can’t get it right, and customers continue to complain. Even the company’s promotion on used videos this weekend piled up consumer complaints as customers couldn’t find what they wanted in either the stores or online. It was impossible to deal with Best Buy’s customer service.

Customer Service 40

Customer Service Gifts Suppliers AT&T 40

Service Untitled

NOVEMBER 12, 2010

There’s nothing more stimulating to get me to pull out my credit card and make a purchase than a particular customer service person who just has that “WOW’ affect. His thoughts are organized; he has been well-trained, but more than that he has practiced with his teachers and rehearsed with his peers.

Customer Service 40

Customer Service Credit Card Purchasing Confidence 40

Service Untitled

AUGUST 8, 2011

The old-fashioned customer service agents spent most of their time on the phones trying to resolve problems, but now such quick social media outlets as Twitter can quickly lead to a firestorm of criticism if not handled immediately. What are the golden rules of knock-down, kick-butt, customer service? Whether we.

Customer Service 40

Customer Service Social Media Training Agencies 40

Service Untitled

NOVEMBER 4, 2010

Every day we see customer service in action. Those are the customer experiences we seem to remember the best. Some companies have consistently provided exemplary customer service, and obviously it’s hard to replicate because those experiences and attitudes are what makes these organizations stand out from the crowd.

Customer Service 40

Customer Service Training Confidence Skills 40

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

Customer Service 40

Customer Service Social Media Negotiating Facebook 40

Service Untitled

MARCH 9, 2011

Let us assume we have a great product, and we have intelligent, competent customer service representatives who want to do a great job exceeding their customer expectations. Most companies begin training customer service representatives with a training manual. photo credit: Infusionsoft.

Customer Service 40

Customer Service Policies Training AT&T 40

Service Untitled

SEPTEMBER 21, 2011

Jennifer had not spent more than ten minutes on the phone with the bank customer service representative when the agent told Jennifer she would have to ask the remainder of her questions at another time. Limiting talk time is not going to improve customer engagement. So what should an organization do? photo credit: Tumbleweed:-).

Customer Service 40

Customer Service Phones AT&T Stress 40

LEADERASSISTANT.COM

JUNE 4, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Restaurants 92

Restaurants Travel Customer Service Stress 92

LEADERASSISTANT.COM

MAY 21, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Restaurants 78

Restaurants Customer Service Budget Interviewing 78

Success

FEBRUARY 15, 2022

Recognized by the Congressional Black Caucus, Black Enterprise , Fast Company , and many other organizations and media outlets, Accius not only forges a strategic path forward for people over age 50, he brings others along with him. He is a teacher, a mentor, a coach, a convener, and a doer. Andrea Callanan. Elena Cardone.

Mentoring 310

Mentoring International 2021 Social Media 310

Success

MARCH 4, 2024

In The Alter Ego Effect , author Todd Herman suggests that we add another element: creating an alter ego to boost our confidence and skills. Co-author Scott Schwertly, founder of Ethos3, a presentation design and training boutique in Nashville, Tennessee, offers a proprietary test to determine each individual’s strengths.

UPS 218

UPS Social Media Etiquette Health 218

LEADERASSISTANT.COM

NOVEMBER 26, 2023

This episode features an excerpt from my audiobook, The Leader Assistant: Four Pillars of a Confident, Game-Changing Assistant. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

Email 66

Email Management Confidence Policies 66

LEADERASSISTANT.COM

APRIL 16, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget.

Negotiating 52

Negotiating 2019 Restaurants International 52

Make or Break Moments

MAY 11, 2010

I have been going and doing my weight training three times a week and the cardio bike thing ever since. As a customer – it isn’t my speciality, so I don’t question, I just continue on. The company didn’t come to the customer. The customer went to the company. No change.

Customer Service 100

Customer Service 2009 2008 2010 100

Success

SEPTEMBER 6, 2021

Compared to the setup of my previous business , a solar lighting company in Africa, I figured this e-commerce thing would be a cakewalk. Your value proposition is “a promise of value to be delivered ,” says Peep Laja, founder of marketing training firm, CXL. Solve a customer’s pain point, and they will throw their money at you.

Social Media 233

Social Media Email Google Interviewing 233

LEADERASSISTANT.COM

OCTOBER 22, 2023

Nicki has also provided support to several other key executives and managed various teams within BCG’s South System, including the Visual Services team and the Houston EA/AA team. She mentors, trains, and coaches EA/AAs across the region. While supporting J., He’s the one that gets the people to do the greatest things.

Management 98

Management AT&T 2018 Training 98

Make or Break Moments

FEBRUARY 8, 2010

Check out the video commercial about how Toyota is focusing on customer cars FIRST. “To restore your faith in our company.&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 15, 2010

Here are a few I said yes to than I learned quickly the error of my ways: A European company bringing an adult porn telephone service to the U.S. At first I thought – one product is just like any other – it is all about the customer’s needs… that’s as far as I got. The company terrific.

Customer Service 100

Customer Service 2009 2008 2005 100

Recruit CRM

AUGUST 10, 2020

So, if a candidate is applying for a ‘customer service’ job, she needs to highlight in the resume , similar jobs held before or even the ‘service’ or ‘support’ aspect of other jobs held earlier. Visit the Company website and read all mentioned information. trained or not) will follow a structured interview method.

Interviewing 52

Interviewing Salary Resume Negotiating 52