Make or Break Moments

JANUARY 29, 2010

I should be wrapping things up – preparing for a girly weekend with my middle schooler, but no. Using the social media I so strongly believe in – I set up registration for all four classes on Events Bot. Sign up for my class and get charged an unexplainable shipping and handling fee of $19.80. It’s Friday.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JULY 1, 2010

So I emailed and said thank you and said – I’d love to return the favor – any thoughts? He wrote this today on his blog: Only Recommend People Whose Work You Can Vouch For I’ll say this once: if you recommend someone and can’t really vouch for their work, you’re just setting your own reputation up for a blow.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

MAY 4, 2010

I was there with 17 others from Norma Rist’s Rist List group of women-business owners (8 of us pictured above) and so we split up and attended different sessions than came together at lunch and dinner to share what we’d learned. My session was called Create a Customer-Focused Social Media Strategy.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JULY 19, 2010

It was simple to set up the account and post the job and before long I had 40 people apply for the job. I sent emailed interview questions. Within an hour of his receiving the audio file – he sent me an email with the first four minutes transcribed and saved in FOUR DIFFERENT FORMATS. Shriram responded within minutes.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

MAY 6, 2010

Each group presented and then participants were asked to add their name and email to the group they would like to help make happen. So often we are focused on our own little world – keeping our customer’s happy, beating the competition; we miss the opportunity that collaboration could have to make our offerings even richer.

Collaborate 100

Collaborate Customer Service 2009 2008 100

Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. Make sure your website is doing its part to capture the reader’s attention and get them to pick up the phone so you can do your magic.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 23, 2010

But before I could pick it up and delve into the latest Tiger Woods, Bragelina, Brittany scandal, my eyes fell upon a scrapbook/photo album. Expecting a typical auto repair store with worn carpet, car and truck magazines and ugly metal chairs I was pleased to walk into an inviting waiting area; warm, clean, comfortable.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 5, 2010

Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

DECEMBER 16, 2009

I assume the purpose of Internet marketing is to create sales. I walked into the small store.

Customer Service 100

Customer Service 2009 2008 2010 100

Practically Perfect PA

NOVEMBER 4, 2014

He would often turn up to meetings without the correct supporting papers or they would have doodles all over them, which didn’t help his reputation. I knew that I could help him so in the first few months of working together I started to print out his email attachments and anything that he might need for an upcoming meeting.

Interviewing 100

Interviewing Self Esteem Doodle Customer Service 100

Make or Break Moments

MAY 7, 2010

The genesis for the series itself has all the makings of a thrilling read: regular correspondence between people around the world; a proactive collaboration between 15 countries; and two marketing professionals who have never met each other face to face, scrambling to learn how to publish a book from the ground up.

Social Media 100

Social Media Customer Service 2009 2008 100

Musings of a High-Level Executive Assistant

JANUARY 15, 2013

“Would you mind please giving some examples of frequent updates, next steps, follow up. I am always afraid sending too many unnecessary emails or updates. In one of my previous posts, I talked about frequent updates, next steps, and following up as written below. Thank you.” Getting a task done is not the last step.

UPS 40

UPS Finance Email Calendars 40

The Small Business Blog

MAY 16, 2010

Use a specific business calendar to keep a reminder of your schedule. Use WinWeb ’s Online Calendar and Online Document Store to cut down on physical waste. We may send you a confirmation email to check you are a real person We are sorry but any violation of the above rules will mean an automatic removal of your comment.

2007 100

2007 2008 2006 2009 100

Andrea Kalli

MAY 6, 2010

By AndreaKalli As soon as your first product or service is ready to hit the market, you have a very important task ahead of you. Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task.

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

LEADERASSISTANT.COM

OCTOBER 15, 2023

She has always shown up as herself and for that she can proudly say her success has been built through complete authenticity. ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team.

AT&T 81

AT&T Mentoring Gossip Confidence 81

Andrea Kalli

JUNE 18, 2010

In addition, take note of how frequently they ‘@’ and direct message their customers, how frequently they communicate with influential twitterers (5000+ followers) and whether they use their account for customer service or some kind of direct sales service.

Social Media 100

Social Media Twitter Microsoft Outlook Customer Service 100

Andrea Kalli

MARCH 25, 2010

Look at any movie collection and it will no doubt be packed with stories of up and coming people toppling the big and powerful. For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. Go where they can’t.

Social Media 100

Social Media Microsoft Outlook 2010 Twitter 100

Musings of a High-Level Executive Assistant

OCTOBER 8, 2013

Still trying to keep up with my blog and column to answer your great questions and comments! It is never their life goal to grow up to be an executive assistant. And anyone can email me questions and I respond only via this blog, not to your personal address. The latest 2 questions I answered over there are below.

Salary 40

Salary Customer Service Promotion Calendars 40

Musings of a High-Level Executive Assistant

MARCH 3, 2013

Surely, as executive assistants we may feel this way when we have to do all the boring stuff - filing, expenses, travel, calendaring, and phones. As an executive assistant, I knew I wasn't curing cancer or inventing anything, but that customer service role and making a difference in one executive's life was meaningful for me.

Customer Service 40

Customer Service Gifts Finance Calendars 40

Andrea Kalli

MAY 14, 2010

The problem is that the bulk of these businesses lack the skills, knowledge and time to effectively set-up and implement their Virtual Events. Often, business owners find themselves so caught up in their paperwork or their day-to-day operations that they forget about… Continue reading the rest of this article.

Training 100

Training 2010 Social Media Microsoft Outlook 100

Andrea Kalli

JUNE 17, 2010

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Often, business owners find themselves so caught up in their paperwork or their day-to-day operations that they forget about… Continue reading the rest of this article. So let’s do BOTH!!

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

JUNE 17, 2010

Summer is one of the best times for me to catch up on my learning, so this summer I’ve decided to go to camp! Often, business owners find themselves so caught up in their paperwork or their day-to-day operations that they forget about… Continue reading the rest of this article. So let’s do BOTH!!

2010 100

2010 Training Skills Social Media 100

Success

JUNE 20, 2023

So it’s up to you to effectively manage your time amidst a sea of competing interests. When you wake up each morning, use the time management strategy of deciding then and there what you want to do with that day. The natural tendency is to major in minors and clear up small things first. Visualize your daily goals.

Management 306

Management Goals Learning Email 306

Laughing all the Way to Work

JULY 12, 2010

I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" 411 Look Up 411.ca Minute taking made easier. Dealing in real time. " Warning!

2010 100

2010 Interviewing Time Zones IAAP 100

The Small Business Blog

NOVEMBER 7, 2007

Apple – a customer support nightmare! by Stefan Töpfer on Nov 07, 2007 A few years ago I decided to change over to Apple computers from Windows based computers and up until now it seemed the right decision. I ordered my new computer – delivery 3-4 weeks – got my confirmation email within a minute.

2007 100

2007 Keyboards 2008 2009 100

The Small Business Blog

OCTOBER 31, 2007

Look at you calendar and write next to each meeting how long it should take and stick too it. There’s not space to share them all here – for ‘12 1/2 ways to make your meetings work’ and an innovative meeting start up template, please sign up at www.makingprojectswork.com. Sponsors Advertise Here?

2007 100

2007 2008 2006 2009 100

BMT Office Administration

DECEMBER 5, 2022

That’s not to mention how difficult communication can be if you use email. Before you know it, you’ll have 15 email threads to keep up with, as well as loads of time-tracking spreadsheets for each team member. calendar view, Gantt charts, etc.). Trello Power-Ups. What are those?

Project Management 64

Project Management Management Calendars Budget 64

Jen Lawrence

FEBRUARY 28, 2022

The reasons why you should be answering this question are: It makes everything more efficient It’s good customer service. We get caught up in all the other things that go into our businesses and customer service gets lost. If you need help up-leveling your customer experience, I can help with that !

Customer Service 52

Customer Service Calendars Email UPS 52

The Small Business Blog

MAY 10, 2006

SME / SMB Have Become Obsolete Acronyms by Zoli Erdos on May 10, 2006 Software Industry analysts seem to have a fun time coming up with three-letter combinations. Seems to me that a lot more SME are using google services now. You can follow any responses to this entry through the RSS 2.0 Sponsors Advertise Here?

2006 100

2006 2008 2007 2009 100

The Small Business Blog

NOVEMBER 17, 2009

« Small Business World News Round-up – 2009/11/17 WinWeb Launches WinWeb TV – Free Small & Home Business Videos » « Previous Entries This entry was posted on Tuesday, November 17th, 2009 at 6:08 pm and is filed under plan cash-flow. – ST. Sponsors Advertise Here? Digg Furl Netscape Yahoo!

Suppliers 100

Suppliers 2009 2007 2008 100

Musings of a High-Level Executive Assistant

AUGUST 16, 2010

If you’re afraid you’ll only be picking up dry cleaning all day, you can state what you are looking for by saying, “My background has been as an executive assistant, where 90% of my workload related to the office and 10% was personal business handling x, y, z.” This means when you show up for the interview you are courteous to everyone.

Temping 40

Temping Cover Letter Interviewing Resume 40

The Small Business Blog

OCTOBER 2, 2007

Many are starting small businesses or home businesses, freelancers, self-employed, contractors, professionals in all small business areas setting up shop. Should our camera pick up motion we are sent an email, SMS and phone call – which is great for us. Desire to look after kids, family or friends.

2007 100

2007 2008 2009 2010 100

Jen Lawrence

MARCH 25, 2019

Access to email means your boss can find you wherever, whenever. Customers and colleagues are using social media for business at alarming rates. I was always on-call, responding to emails within moments of receiving them and handling tasks quickly because I didn’t want to be a bottleneck in productivity. Sustainable.

Customer Service 69

Customer Service AT&T Assertiveness Social Media 69

Make or Break Moments

FEBRUARY 1, 2010

But what if you are trying to build a relationship via email or through an online customer instant message? This helps to ensure the customer thoroughly understands what you’ve said before tackling another issue. Avoid jargon.

Customer Service 100

Customer Service 2010 2009 2008 100

Jen Lawrence

MARCH 25, 2019

Access to email means your boss can find you wherever, whenever. Customers and colleagues are using social media for business at alarming rates. I was always on-call, responding to emails within moments of receiving them and handling tasks quickly because I didn’t want to be a bottleneck in productivity. Sustainable.

Customer Service 40

Customer Service AT&T Assertiveness Social Media 40

Make or Break Moments

APRIL 17, 2010

I got an email from a singles website for people over 50: Senior People Meet. Curious, I went out and started to fill out the application. Crack me up! Tags: know your customer Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 15, 2010

“If they have great content, the reader stays longer and then picks up the phone or emails or places an order, right?&# “Yes – that’s what I offer. You didn’t position it right so that the customer truly understood what you could do for them.&# Words People Read.&# “Nope.

Customer Service 100

Customer Service 2009 2008 2005 100