Workplace Insight

DECEMBER 28, 2023

Interviewing people involves trying to tease out a bit of personal colour. My suggestions on social media based on this love fall on deaf ears. He is also the author of two books. His most recent book has the much drier title of A Practical Guide to Post Occupancy Evaluation and Researching Building User Experience.

Budget 52

Budget Cubicle Social Media Calendars 52

Small Business Labs

JUNE 4, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.   Conduct two surveys augmented by in-person interviews.

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2010 Social Media Retirement 2020 100

Make or Break Moments

JANUARY 5, 2010

Like snowflakes, each customer’s needs are different and we have to be open and aware by using our active listening skills to learn about their unique circumstance.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JANUARY 26, 2010

Someone asked him if people took advantage of Nordstrom’s famous return policy. He went on to say that only about ten percent of their customers took advantage of Nordstroms policy to make customers happy. “You don’t make policy based on ten percent,&# he was quoted as saying. “You make policies based on the 90%.&#

Customer Service 100

Customer Service 2009 2008 2010 100

Small Business Labs

JUNE 30, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. Web/Tech women work/life balance

Yahoo 100

Yahoo 2010 Retirement 2020 100

Small Business Labs

SEPTEMBER 7, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.   We also use iPads at Emergent Research. 

2010 100

2010 Social Media Retirement 2020 100

On The Job

AUGUST 2, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, August 2, 2010 3 Ways to Quit Being So Rude With Technology In the good old days, you put in your time at work then went home. Is Using Social Media at Work a Good Idea?

Telecommuting 100

Telecommuting 2010 Social Media Interviewing 100

Make or Break Moments

SEPTEMBER 3, 2010

It doesn’t sound like this is a location edict, but more of a companywide policy. Claire’s isn’t wearing the customer’s shoes – I would suggest they spend a minute viewing their new policy from the customer’s perspective. Sounds like a personal problem.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Stephanie LH Calahan

MAY 20, 2011

It also helped me write my two books! So, recycle those papers you have written and turn them into your next blog or book! I've recently launched my own blog and those articles will reappear there, and one day they may be re-purposed again into a book. Don't Write Your Book. Talk Your Book.

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Social Media PowerPoint Facebook Gifts 100

Make or Break Moments

MARCH 17, 2010

He thought – doesn’t see she the twisted thinking of calling when there is a “do not disturb&# sign? “That’s our policy,&# she told him. He called John. “Yes, she’s right.&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 25, 2010

What policies or procedures do you have in place for telephone answering? When callers do reach a real person – what is the tone of voice? What do they say? Is their script so memorized that it sounds like a pitch and the words are slurred together so the caller has to say “is this ABC company?&#

Phones 100

Phones Customer Service 2009 2008 100

Make or Break Moments

AUGUST 2, 2010

Our policies and procedures were designed with the organization’s needs in mind, not the customer’s. Our monitoring of incoming customer emails is delegated to low level employees. We do not track customer complaints in order to identify trends. Our senior managers seldom interact with customers.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 27, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

Customer Service 2009 2008 2010 100

Small Business Labs

SEPTEMBER 14, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. Web/Tech women work/life balance

2010 100

2010 Retirement 2020 2005 100

Small Business Labs

JUNE 17, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.   It is well worth reading.

2010 100

2010 Retirement 2020 2005 100

Small Business Labs

JUNE 14, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. Web/Tech women work/life balance

Legal 100

Legal 2010 Retirement 2020 100

Small Business Labs

AUGUST 30, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. Web/Tech women work/life balance

2010 100

2010 Retirement Agencies 2020 100

The Office Professionals Place

NOVEMBER 4, 2009

Wright, Author So Youve Got the Job Interview - Now What? This morning the phone rang - youve got an interview! Obviously you really want the job, and to get this job, youve got to really shine in the interview. Here are some ideas that can really make your first interview different and stand out from the typical interview.

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Cover Letter Interviewing Resume Filing 100

Make or Break Moments

DECEMBER 18, 2009

How often do we follow the rules and policies to a tee and make our customers suffer the consequences? I am not happy that I paid EXTRA for this computer support and I definitely don’t feel like I experienced good customer service. I limped out of there bordering between anger and tears over a stupid exercise.

Customer Service 100

Customer Service 2009 2008 2010 100

Denise Aday

NOVEMBER 15, 2009

I was asked by a fellow blogger a few months ago to do an interview by email. I never heard back from her and the interview didn’t appear on her blog. It’s still an interview and quite relevant to this blog. My policies are spelled out in my contract, which clients must read and sign off on before we begin working together.

Social Media 40

Social Media Agencies Interviewing Phones 40

Musings of a High-Level Executive Assistant

FEBRUARY 3, 2015

First, what you have been up to recently that is exciting, fun or new, why and what sort of job you are looking for, and your contact information and an online link to your resume or a social media profile (more on this later). You can hang out with your friend and informally conduct an informational interview.

Job Hunting 40

Job Hunting Resume Cover Letter Interviewing 40

Service Untitled

MARCH 22, 2010

This very successful store’s unique business practices and philosophies have been written about in countless books and magazines over the years and from visiting the store or dealing with them over the phone or online, you can tell why. Liberal return policy. Possibly Related Posts: L.L.Bean ranks #1 in customer service L.L.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Productivityist

MAY 12, 2016

For years I kept reading blogs, listening to interviews and watching TED talks, without implementing what I’d learned. Trying to up the ante for my own personal reading and writing, I decided to read a book summary on Blinkist, which I know Mike is a big fan of as well , every single day. I’ve been there. The worst part?

Learning 40

Learning Calendars Social Media 2015 40

The Small Business Blog

DECEMBER 7, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Nevada ranks as second-best for small businesses : Nevada has the second-best public policy climate in the nation for small business, a report this week shows.

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2009 UPS 2007 2008 100

On The Job

JULY 20, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, July 20, 2009 Do Online Classes Make Sense for Your Career? Those interviewed for this story agree that online courses are better suited to the “older” student.

2009 100

2009 2001 Lifestyle 2004 100

Service Untitled

FEBRUARY 19, 2010

Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions. Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service.

Verizon 40

Verizon Customer Service Phones Etiquette 40

Men With Pens

JULY 11, 2010

Well, since I’m not a fan of that book, I have no qualms about talking downsides. I cut back my blogging from three plus posts a week to one post and one interview. I started a thread on LinkedIn last week asking, What is the best answer to the question How do you measure ROI from social media?

2010 40

2010 Social Media AT&T Goals 40

Men With Pens

MARCH 23, 2010

It Isn’t an Interview You’re all savvy readers, so I’m sure you recognize the problem here. Fun Gets Real Answers Write your client back and explain that this isn’t an audition or a job interview. I am a professional with excellent communication skills. I work well in teams and independently. Oooooookay. Team player?

2010 40

2010 AT&T Interviewing Social Media 40

Men With Pens

DECEMBER 1, 2009

And today, we have something very special for you here at Men with Pens – please enjoy my interview on creative careers with Québecois singer/songwriter Kevin Parent. Elizabeth Gilbert, who wrote a book called Eat, Pray Love , once gave a TED speech that suggested creative people are pretty emotionally twisted. Wait, what?!

2009 40

2009 AT&T Interviewing Copyright 40

Men With Pens

APRIL 11, 2010

That new shirt is supposed to make you more successful at the job interview. Entrepreneur Interview: Chris McClain of Chris McClain Productions Reply Patricia ( @lokahiandquill ) April 12, 2010 at 10:03 am It’s Monday, and perhaps that’s why I feel like playing devil’s advocate here. Thanks again for sharing.

2010 40

2010 AT&T Expenses Social Media 40

Men With Pens

JUNE 30, 2010

Even as an introverted writer I do get “out there&# quite a lot…I’m a writer, editor and publisher…but I realize that I get edgy if I’ve had too much social interaction and make sure I schedule alone time right after an interview, a party, conference, etc., to recharge. Because I do THAT a lot!

2010 40

2010 AT&T Social Media Keyboards 40

Men With Pens

DECEMBER 8, 2009

If this blogger has always pulled out every trick in the book to get money for things totally not worth the price, then it is safe to assume the worst and that he is probably out to scam you. Interview with World Traveler, Robert Fitzsimmons Reply Cathy ( @kookieskrumble ) December 9, 2009 at 6:33 am I would have to say it is a choice.

2009 40

2009 AT&T Purchasing Credit Card 40

Men With Pens

DECEMBER 15, 2009

Female names are less likely to get called in for interviews than male ones – to the extent that some resume experts often give the advice that women applying for jobs in a “male-dominated” field should consider going by their initials. We’ve passed the “resume” stage, and entered the “interview” stage. Thanks for being real, James!

2009 40

2009 AT&T Resume 2010 40

Men With Pens

DECEMBER 13, 2009

When I am putting together an editing report or when I am fact-checking – I often work on books that match subject areas I studied. Volunteer Global, Interview with Sarah Van Auken Reply Heather Villa ( @IAC_Heather ) December 14, 2009 at 5:39 am While I may not use my degree everyday, it definitely helps in what I do.

2009 40

2009 AT&T Learning Resume 40

Men With Pens

APRIL 20, 2010

Entrepreneur Interview: Chris McClain of Chris McClain Productions Reply Melinda | SuperWAHM ( @Superwahm1 ) April 21, 2010 at 2:04 am Geez Tei, even unicorns aren’t safe around you… Hope you enjoyed that steak my dear… LOL We like to be around people who are like us. Thanks for yet another great post. Powered by frugal

2010 40

2010 AT&T Self Esteem Learning 40

Men With Pens

NOVEMBER 19, 2009

Email the owners and offer to guest post or to do an interview. The Metrics of Social Media Reply Pat OBrian November 20, 2009 at 6:19 am The idea of creating a diverse experience is good. Has Social Media Cheapened Creative Talent? If you’re Dick the Cupcake Maker, then be that guy. Start leaving comments.

2009 40

2009 AT&T Gifts Training 40

Men With Pens

JANUARY 19, 2010

I can see the repetition of words in many books I read but I never thought of using this technique in my own articles. I own the DVD, VHS, the book, a framed movie poster and two T-shirts. It features much more heavily in the book than in the movie. “This isn’t going to be a kissing book, is it?&# Humperdink!&#

2010 40

2010 AT&T UPS Health 40