Service Untitled

JUNE 15, 2010

Service Untitled The blog about customer service and the customer service experience. Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level. Employees should be able to voice their opinions and concerns to management without the threat of repercussions.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

NOVEMBER 6, 2009

Service Untitled The blog about customer service and the customer service experience. Employees, and especially managers, who are too far removed from the actual issues and the actual customers are going to have a harder time coming up with effective policies and good ideas. Policy creation, personnel management, interviewing, etc.

Customer Service 40

Customer Service Etiquette Policies 2006 40

Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. Liberal return policy. B&H isn’t the only retail store that has a very liberal return policy (see this post on Nordstrom). B&H places a premium on customer loyalty, which is why they have a liberal return policy.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Service Untitled

AUGUST 17, 2010

Service Untitled The blog about customer service and the customer service experience. And finally, one of the basic customer service policies is to accept blame, apologize to the consumer, and correct the mistake immediately.

Customer Service 40

Customer Service Travel Etiquette Policies 40

Service Untitled

APRIL 22, 2010

Service Untitled The blog about customer service and the customer service experience. For example, in Florida insurance companies were no longer writing flood insurance policies. Service Untitled» Blog Archive » Internal customer service counts too [.] Practice proactive information sharing. Imagine that?

Customer Service 40

Customer Service International Etiquette 2010 40

Service Untitled

APRIL 8, 2010

Service Untitled The blog about customer service and the customer service experience. Stay away from the customer service representative who makes too many exceptions, is inconsistent with company policy, practices, and procedures. Companies need a united front and have to work front and back offices to become efficient.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

APRIL 29, 2010

Service Untitled The blog about customer service and the customer service experience. This requirement might be extended for a period of time to allow airline companies to upgrade their computer capabilities, however it will be nice not to play the “delay&# guessing game anymore.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

APRIL 5, 2010

Service Untitled The blog about customer service and the customer service experience. The prices are low, no questions asked for the return policy, 99% in stock merchandise, and 2/3 of the US are able to have merchandise delivered overnight.

Customer Service 40

Customer Service Etiquette Negotiating Clothes 40

Loosely Speaking

FEBRUARY 11, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Tandem Social Networking Wednesday, February 11, 2009 at 10:55 am // By: ktcosmos // Category: Blogging Harry Caray may be one of the best networkers ever, moving thousands of tone-deaf Cub fans to stand and sing at the top of their lungs. Get Loosely Speaking Products.

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Networking 2004 2009 Etiquette 100

Service Untitled

SEPTEMBER 25, 2009

Service Untitled The blog about customer service and the customer service experience. If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. The environment is respectable.

Customer Service 40

Customer Service Etiquette 2006 Restaurants 40

Service Untitled

OCTOBER 26, 2010

Service Untitled The blog about customer service and the customer service experience. I’d appreciate if you didn’t charge for shipping, and if you have a really easy return policy too. Make my shopping experience easy. If I’m on your website, make it user-friendly for me. Listen to my complaints.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

JANUARY 5, 2010

Service Untitled The blog about customer service and the customer service experience. Abercrombine enforced a policy that essentially made no difference (and inconvenienced a customer) on principle.

Customer Service 40

Customer Service Lifestyle Etiquette 2010 40

Service Untitled

JANUARY 15, 2010

Service Untitled The blog about customer service and the customer service experience. The customer service representative would not honor her return, even though she had the receipt; he told her it was store policy “no box – no return.&#

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. Through training, monitoring, coaching, practice and new policies, employees understand that customers are driven by what they think about a business or service, and we want them to see positive perceptions.

Verizon 40

Verizon Customer Service Phones Etiquette 40

Service Untitled

APRIL 16, 2009

Service Untitled The blog about customer service and the customer service experience. For the company, it’s upselling disguised as a policy. I stumbled upon your blog from the Perfect Apology website ( [link] ), which I visited because I was looking for customer service case studies.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Professional Assistant Blog

OCTOBER 31, 2008

Luckily, in my office, we dress in casual clothes all of the time and we do have a corporate policy of being able to dress up in a costume for this event. Check with your Human Resources Department or manager to see if this falls into your corporate policy.

2008 100

2008 Cubicle Google Docs 2007 100

Professional Assistant Blog

FEBRUARY 20, 2008

Home About Me Advertise The E-tiquette of E-mail By The Professional Assistant on Wednesday, February 20, 2008 Filed Under: Client Service , MS-Outlook E ditor’s note: This is a guest post by Patricia Robb of Laughing all the Way to Work: The Ultimate Secretarial Survival Blog. Jane Watson of J. Who are you?

2008 100

2008 2007 Cubicle Fax 100

Professional Assistant Blog

OCTOBER 9, 2008

You can purge the files as needed, depending on your companys situation and/or policy. Also, remember to archive these files, just in case you need to go back and check who called when for what reason. So try creating a spreadsheet yourself and let me know how it works out for you.

Phones 100

Phones 2008 Cubicle 2007 100

Professional Assistant Blog

SEPTEMBER 5, 2008

The reason I use the latter method is because our company policy is that we cant download any software that IT doesnt approve. There are two ways of backing up your e-mails. One is the easier way, where you download a file; the other is the longer way. You can read my post on 8 Steps to Archiving E-mails , if you fall into this category.

Microsoft Outlook 100

Microsoft Outlook 2008 2007 Cubicle 100

The Office Professionals Place

OCTOBER 19, 2009

The Office Professionals Place by Elite Office Concepts The purpose of this blog is to educate, enlighten, motivate, inspire, and strengthen office professionals to grow in their professional development. Lets grow together! DO NOT leave a voicemail longer than a 1 or 1 ½ min. Template images by luoman.

Phones 100

Phones Email Filing IAAP 100

Laughing all the Way to Work

OCTOBER 6, 2009

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Thank you so much and I intend to come back to your blog often.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

The Marq

APRIL 22, 2010

Aside from business and human etiquette of paying attention to the person you’re with, this is a complete waste of time. Because each of the two offenders’ phones rang during the meeting. What’s more, one of the people simply stood up and stepped away to take the call.

Phones 40

Phones AT&T Etiquette Email 40

Service Untitled

APRIL 7, 2010

Service Untitled The blog about customer service and the customer service experience. Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction.

Customer Service 40

Customer Service Travel Policies AT&T 40

Men With Pens

NOVEMBER 19, 2009

I even heard from a blogger the other day that he would never guest post on a blog unrelated to his own because it wouldn’t get him any traffic and that it was a waste of effort. Then find 3 or 4 blogs for each of those niches. Connect with the blog owners and other readers. Melinda | WAHM Biz Builder´s last blog.

2009 40

2009 AT&T Gifts Training 40