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Answering Reader Mail: Being Terminated (Social Etiquette Part 2)

Musings of a High-Level Executive Assistant

Hello Readers - 8 months ago, a reader asked me a question about fraternization and social etiquette at work. My question however, is… should I disclose the reason for my termination in my job interviews? I am also not sure if upon your exit interview, HR gave you any guidance on if you could collect unemployment, etc.

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Service Untitled» Blog Archive » Customer Escalations and You

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Employees, and especially managers, who are too far removed from the actual issues and the actual customers are going to have a harder time coming up with effective policies and good ideas. Policy creation, personnel management, interviewing, etc.

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Service Untitled» Blog Archive » Panera Bread 2010 “25 Customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The Panera Bread establishment in Palm Beach Gardens is attractive and offers free wifi, which is where I am writing this blog post. They offer freshly baked breads, pastries, sandwiches, salads, and soups during breakfast and lunch.

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Service Untitled» Blog Archive » Help customer focus with the.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent.

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Service Untitled» Blog Archive » Employee satisfaction a key to.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level. Employees should be able to voice their opinions and concerns to management without the threat of repercussions.

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Service Untitled» Blog Archive » Ranking customer service for airlines

Service Untitled

Service Untitled The blog about customer service and the customer service experience. And finally, one of the basic customer service policies is to accept blame, apologize to the consumer, and correct the mistake immediately.

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Service Untitled» Blog Archive » Internal customer service counts too

Service Untitled

Service Untitled The blog about customer service and the customer service experience. For example, in Florida insurance companies were no longer writing flood insurance policies. Service Untitled» Blog Archive » Internal customer service counts too [.] Practice proactive information sharing. Imagine that?