Workplace Insight

SEPTEMBER 13, 2023

Data was collected through a global survey of 1,400 senior executives from 22 countries, as well as a series of in-depth interviews with leaders and experts. In the survey, half of respondents (51 percent) believe that being ahead in decarbonisation is a competitive advantage for a city.

Confidence 59

Confidence 2023 Networking Policies 59

Small Business Labs

MAY 1, 2017

" One of the more interesting specific findings of this study is that the way government surveys ask about employment leads to an under counting of the self-employed, and especially those holding multiple jobs. We changed our survey questions so they probe about possible gig employment about a decade ago.

Agencies 139

Agencies Confidence AT&T Interviewing 139

Allwork

SEPTEMBER 16, 2022

But there’s a couple of things that we have really experience to be extremely crucial when we’re thinking again about an office that people don’t need to go to, but they want to go to. And those are things that you typically don’t hear people say about offices like, I can’t wait to go back to the office.

AT&T 246

AT&T Interviewing Management Environment 246

Allwork

JULY 28, 2022

You know, two thirds of Americans don’t have a college degree. Founder and VP of Grow with Google; CMO, Americas Region at Google. Lisa Gevelber is the founder and head of Grow with Google, Google’s tech skilling workforce development initiative. Google projects the fund will drive more than $1 billion in aggregate wage gains.

Google 242

Google Skills AT&T Training 242

Admin Awards

DECEMBER 1, 2021

Admins hold a LOT of power — the problem is, they don’t always believe that to be true. Many employees are fearful of sharing concerns with an executive, but they don’t mind telling an Admin. For Admins committed to shaping company culture, the key is to recognize your power and believe in your voice.

Administrative Professionals 40

Administrative Professionals AT&T Retirement Environment 40

On The Job

JULY 22, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? Facebook announced this week is has 500 million users. And not one of them ever, ever, ever uses it at work. They Twitter.

Social Media 100

Social Media Facebook Twitter Legal 100

Small Business Labs

MAY 20, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients. Authors The authors are Steve King and Carolyn Ockels.

Social Media 100

Social Media 2010 Retirement Twitter 100

On The Job

JUNE 18, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, June 18, 2009 Are You Afraid to Take a Vacation This Year? I don't think it's clearcut -- many people are stuck in jobs with few options, and have families to support.

2009 100

2009 Stress Cubicle AT&T 100

Service Untitled

AUGUST 17, 2010

Wouldn’t airlines benefit a percentage point or two if passengers boarded five minutes earlier, or if there were no extra fees to check bags? And finally, one of the basic customer service policies is to accept blame, apologize to the consumer, and correct the mistake immediately. per 100,000 passengers. But which is better?

Customer Service 40

Customer Service Travel Etiquette Policies 40

Service Untitled

MARCH 22, 2010

I didn’t notice much that was just kept in boxes or otherwise inaccessible to customers. I didn’t ask anyone there any questions, but there is no shortage of stories about extremely knowledgeable B&H employees. Liberal return policy. You can try out almost everything on the floor at B&H. Our educated staff.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Service Untitled

APRIL 7, 2010

Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Competitor airlines mostly sit back and watch the torrents of criticism before changing their own policies so as to hopefully retain their loyal customers.

Customer Service 40

Customer Service Travel Policies AT&T 40

Service Untitled

JUNE 15, 2010

Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level. If an employee perceives something in the company policy or required protocol when dealing with customers isn’t working, someone in management should deal with the problem before it becomes a major issue.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

APRIL 8, 2010

Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent. Stay away from the agent who doesn’t seek workable options to solve problems and blames others in the company.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

OCTOBER 26, 2010

Admittedly,companies like Zappos can afford to spend millions on developing their brand loyalty, but didn’t they all start out small and learn from their own mistakes? I’d appreciate if you didn’t charge for shipping, and if you have a really easy return policy too. Don’t take it personally.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

APRIL 29, 2010

It isn’t a “given&# that your flights will leave on time, but at least it whips up an inkling of transparency for the airlines. The technology used in this industry is highly sophisticated but when it comes to customer service, technology doesn’t seem to be of much help. Tarmac delays.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

APRIL 22, 2010

Don ‘t withhold relevant information. For example, in Florida insurance companies were no longer writing flood insurance policies. Say thank you even if it is the person’s job, but isn’t it always a plus when someone thanks you? Have meetings, informal chats, luncheons, and/or emails to keep everyone in touch.

Customer Service 40

Customer Service International Etiquette 2010 40

Stephanie LH Calahan

MAY 20, 2011

Don't Write Your Book. I turn my words into visuals and interactive exercises so that I can touch even those who aren't "word people" For workshop attendees and those who love follow-up e-books of related topics from previous blogs with some fresh bits make a great freebie. None are guaranteed. Let the articles begin.

Social Media 100

Social Media PowerPoint Facebook Gifts 100

Service Untitled

APRIL 16, 2009

It wouldn’t have taken them more than 15 or 20 minutes and I live within 10 minutes of the company’s office. The fact that I was a first time customer didn’t matter. For the company, it’s upselling disguised as a policy. To me, that isn’t a good business practice. minimum service charge.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Service Untitled

JANUARY 5, 2010

Abercrombine enforced a policy that essentially made no difference (and inconvenienced a customer) on principle. Afterall, isn’t that what customer service is about? One of the favorite stops for her daughter is Abercrombie and Fitch; of course, it caters to the fashionable, modern collegiate lifestyle.

Customer Service 40

Customer Service Lifestyle Etiquette 2010 40

The Small Business Blog

DECEMBER 7, 2009

Senate bill won’t change small biz premiums: The Congressional Budget Office predicts the Senate health care reform bill would provide better, but more expensive, coverage in the individual insurance market, while having little impact on premiums for employer-based coverage. You want a little more. You want the whole tree."

2009 100

2009 UPS 2007 2008 100

Service Untitled

FEBRUARY 19, 2010

I can’t help but notice the Maybelline mascara commercials promising lashes so lush and long that I can hardly wait to drive over to CVS and pick up the latest product. Is perception much different when marketers and advertisers want us to believe in their products? Is it realistic? At a local.

Verizon 40

Verizon Customer Service Phones Etiquette 40

Men With Pens

FEBRUARY 18, 2010

One was a conversation with James, who commented on one of my blogs that many copywriters aren’t good with numbers. I know that many writers aren’t great with numbers or comfortable talking about money. I know that many writers aren’t great with numbers or comfortable talking about money. Working for $5?

Elance 40

Elance AT&T Phones Policies 40

Service Untitled

JANUARY 15, 2010

The customer service representative would not honor her return, even though she had the receipt; he told her it was store policy “no box – no return.&# In this case she didn’t keep the box in case she needed to return the shoes.) Explain to the customer what can be done to rectify the situation.

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Men With Pens

JULY 11, 2010

Well, you can, but you’ll soon find that your readership drops, your traffic dwindles and people don’t talk as much about your blog anymore. They’re constantly changing their game to see what works and what doesn’t. I think too many people don’t realize, forget, or ignore the pain of blogging.

2010 40

2010 Social Media AT&T Goals 40

Men With Pens

DECEMBER 13, 2009

After all, you don’t need it, right? I didn’t pay attention to what I’d learned. Henri ( @henrijunttila ) December 14, 2009 at 3:33 am I don’t even have a degree, but after reading this it feels like I do. You’ve probably forgotten half of what you learned, too. Is Your Degree Useless?

2009 40

2009 AT&T Learning Resume 40