article thumbnail

Ep 217: Kara McKeage on Setting Boundaries, Communication, and Matching Personal Assistants with Executives

LEADERASSISTANT.COM

Kara McKeage is the founder of Pepper’s Personal Assistants, a sourcing and placement agency for highly vetted personal assistants. LEADERSHIP QUOTE Don’t be intimidated by what you don’t know. LEADERSHIP QUOTE Don’t be intimidated by what you don’t know.

article thumbnail

Ep 208: Candice Burningham – Director and Founder of Admin Avenues

LEADERASSISTANT.COM

In this episode, Candice talks about her career journey from office junior to c-suite EA to launching an admin employment marketplace and specialist agency for high-net-worth individuals in Australia. SUBSCRIBE Subscribe to The Leader Assistant Podcast so you don’t miss new episodes! Martin Luther King Jr.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A practical approach to dealing with customer service frustrations

Service Untitled

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

article thumbnail

How not to act when customer service fails miserably

Service Untitled

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

article thumbnail

Transportation Security Administration criticized for poor customer service

Service Untitled

It seems that even the TSA is under scrutiny as to their lack of customer service, and passengers who have encountered problems trying to navigate through the woes of 21st century airport security have a valid argument. Customer service, even at its most basic qualifier demands an individual be treated respectfully.

article thumbnail

The importance of customer service in city government

Service Untitled

” In New York City, the 3-1-1 service successfully adds more services for the residents by adding consistent and periodic training for employees which strive to make the implementation of services more efficient and effective. By 2012, city records show the service has handled 4.5 photo by: Highways Agency.

article thumbnail

Customer service continues to center on good client communication

Service Untitled

The old-fashioned customer service agents spent most of their time on the phones trying to resolve problems, but now such quick social media outlets as Twitter can quickly lead to a firestorm of criticism if not handled immediately. Client satisfaction hasn’t changed; it’s only the delivery method. Whether we.