Make or Break Moments

AUGUST 2, 2010

Our monitoring of incoming customer emails is delegated to low level employees. Our policies and procedures were designed with the organization’s needs in mind, not the customer’s. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. But it isn’t easy.

Customer Service 100

Customer Service 2009 2008 2010 100

On The Job

AUGUST 2, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, August 2, 2010 3 Ways to Quit Being So Rude With Technology In the good old days, you put in your time at work then went home. August 6, 2010 6:27 AM Anita said.

Telecommuting 100

Telecommuting 2010 Social Media Interviewing 100

Laughing all the Way to Work

OCTOBER 6, 2009

© Copyright Patricia Robb 2010 6 October, 2009 When you suspect a co-worker has a substance abuse problem. it requires a firm culture that discusses recovery openly and strongly support it -both in action and written policy. and hopefully, they have supportive procedures and policies in place to help them."

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

The Office Professionals Place

JANUARY 5, 2010

Tuesday, January 5, 2010 A New Resolution for the New Year Each New Year’s Eve the same resolutions are made, “I will go on a diet.&# “I will find a new job.&# “I will save some money.&# Do you need to review interview techniques? Patricia [link] January 6, 2010 2:40 AM ProAdmin2 said. Lets grow together!

2010 100

2010 Filing Goals IAAP 100

On The Job

APRIL 13, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Tuesday, April 13, 2010 How Badly Do You Need Time Off? April 14, 2010 9:53 PM Anita said. April 15, 2010 7:13 AM Amit said. mba india April 16, 2010 1:17 AM Anita said.

2010 100

2010 Stress Cubicle Time Zones 100

Ian's Messy Desk

JUNE 30, 2010

Home About Contact Me Links Sitemap 2 Measures of effective productivity systems… Posted by Ian McKenzie Written on June 30, 2010 If youre new here, you may want to subscribe to my RSS feed. Ian’s Messy Desk Helping you get the most out of the 24 hours in your day. Or, if you prefer, you can subscribe to my blog posts by e-mail.

Ergonomics 100

Ergonomics Health Medical 2006 100

The Office Professionals Place

NOVEMBER 4, 2009

Wright, Author So Youve Got the Job Interview - Now What? This morning the phone rang - youve got an interview! Obviously you really want the job, and to get this job, youve got to really shine in the interview. Here are some ideas that can really make your first interview different and stand out from the typical interview.

Cover Letter 100

Cover Letter Interviewing Resume Filing 100

Ian's Messy Desk

JUNE 7, 2010

Home About Contact Me Links Sitemap 10 Tips to Creating a New Life Direction Posted by Ian McKenzie Written on June 7, 2010 If youre new here, you may want to subscribe to my RSS feed. Besides the internet, try to talk to people who will let you have an informational interview or give you the real scoop on the areas you are interested in.

2010 100

2010 AT&T Health Ergonomics 100

Service Untitled

APRIL 22, 2010

Have meetings, informal chats, luncheons, and/or emails to keep everyone in touch. For example, in Florida insurance companies were no longer writing flood insurance policies. Service Untitled The blog about customer service and the customer service experience. Don ‘t withhold relevant information. Imagine that? When customers.

Customer Service 40

Customer Service International Etiquette 2010 40

Men With Pens

JANUARY 14, 2010

Alright, well, I know he emailed me to let me know I had a broken link in a post. And I know he was interested in what that link led to, which made me think well of him, so I emailed him back. In less than 5 emails, in fact. This is perhaps my most important rule of thumb, whether writing books, blog posts, or emails.

2010 40

2010 AT&T Email Interviewing 40

Service Untitled

OCTOBER 26, 2010

I’d appreciate if you didn’t charge for shipping, and if you have a really easy return policy too. Make my shopping experience easy. If I’m on your website, make it user-friendly for me. If I visit your store, have sales staff available for questions when I need help. Listen to my complaints.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Men With Pens

MARCH 8, 2010

That means possibly posting something to your blog, sending out a press release, tweeting a public notice or emailing clients. Twitter,Facebook, your project manager, your to-do list app, Google Analytics, your bookkeeping software, or your email accounts? And even if they did, they may not know where to look for it. Whoops sorry.

2010 40

2010 AT&T Email Staples 40

Men With Pens

MAY 26, 2010

I love that I get emails and comments telling me that a blog post came at just the right time. Wanderlusting ( @Wanderlustingkh ) May 27, 2010 at 1:13 am Great post. Ulrich ( @maryeulrich ) May 27, 2010 at 3:30 am There are some interesting ideas and new words (for me) in your post. I love the magic of words. Reply Mary E.

2010 40

2010 Monster AT&T Keyboards 40

Men With Pens

JUNE 27, 2010

Maquis June 28, 2010 at 1:16 am I’ll admit that I’ve definitely learned the hard way that sleep deprivation can be physically painful. Reply Þórey Ómars ( @thoreyo ) June 28, 2010 at 2:04 am Hi James. If anyone can get you sleeping your way to success, they can. First off… @Maquis: sleeping *more* as a new mom?

2010 40

2010 AT&T Health Stress 40

Men With Pens

JANUARY 21, 2010

Annemieke ( @Annemieke_C ) January 22, 2010 at 3:26 am What a post, brilliant! Critical about Criticism Reply Heather ( @TylinaVespart ) January 22, 2010 at 5:31 am That was really interesting – very easy to read and absorb (Had to comment on that before I go any further!). It really reflects my thoughts on blogging.

2010 40

2010 AT&T Interviewing Learning 40

Men With Pens

JUNE 30, 2010

Sure, it’s great to hit the snooze button and give yourself an extra hour of R&R once in awhile, but before you know it, you’re getting up at noon and puttering around before you answer your customer emails. Nabeel | Create Your First Website July 1, 2010 at 5:03 am Yup I guess outings are necessary to relax your mind and brain.

2010 40

2010 AT&T Social Media Keyboards 40

Men With Pens

APRIL 20, 2010

Chris Mower ( @firesamurai ) April 21, 2010 at 1:45 am Ha ha, loved the unicorn scenario. FaceBook changes – Privacy issues and Fanpages Reply Susan Allport ( @suelander_ ) April 21, 2010 at 5:17 am “Go unicorn!&# It’s a great post Reply Annabel April 21, 2010 at 7:20 am Yes. Thanks for yet another great post.

2010 40

2010 AT&T Self Esteem Learning 40

Men With Pens

MARCH 11, 2010

Melinda | SuperWAHM ( @Superwahm1 ) March 12, 2010 at 5:39 am I’m not a writer, but I’m sitting here with my jaw hanging open. Reply Kelly March 12, 2010 at 7:57 am …for most businesses, it does NOT make sense to have a blog. What a great idea. Thanks Rebecca! Melinda | SuperWAHM´s last blog. Thanks for sharing.

2010 40

2010 AT&T Twitter Suppliers 40

Brilliantly Better

MARCH 4, 2010

1 trackback } 6 Anti-Rules of Successful Communication and Friendship | Balance In Me July 16, 2010 at 11:59 pm { 37 comments… read them below or add one } 1 Michelle March 5, 2010 at 10:14 am Hi Dragos, I just tried to contact you via twitter (I am @tamingtime) because the link to this page, and your contact weren’t working.

2010 40

2010 AT&T Gossip Learning 40

Men With Pens

JUNE 13, 2010

Well, Dean came through with flying colors and sent me half the interview – by the time I hit the end, I couldn’t wait to read the rest. And you’ll learn why right here in this valuable interview with a pro copywriter. Of course, there are the phone calls and urgent emails from clients I have to field.

2010 40

2010 Interviewing AT&T Phones 40

Ian's Messy Desk

SEPTEMBER 24, 2010

Home About Contact Me Links Sitemap How to Make a Good Impression Posted by Ian McKenzie Written on September 24, 2010 If youre new here, you may want to subscribe to my RSS feed. Mirroring the behaviour is not so easy to maintain, especially in technical interviews. Or, if you prefer, you can subscribe to my blog posts by e-mail.

Job Hunting 100

Job Hunting Ergonomics Health 2010 100

Men With Pens

JULY 11, 2010

Peter Shallard - The Shrink for Entrepreneurs ( @petershallard ) July 12, 2010 at 1:55 am This is a thoughtful post. Reply Nabeel | Create Your First Website July 12, 2010 at 4:01 am Whoa Excellent post James. I cut back my blogging from three plus posts a week to one post and one interview. Comments Read below or add a comment.

2010 40

2010 Social Media AT&T Goals 40

Service Untitled

APRIL 7, 2010

Their low prices lead the industry, but their policies toward the public most likely defies any basic rules of customer service no less customer satisfaction. Competitor airlines mostly sit back and watch the torrents of criticism before changing their own policies so as to hopefully retain their loyal customers. We arrived at Ft.

Customer Service 40

Customer Service Travel Policies AT&T 40

Men With Pens

APRIL 4, 2010

Barbara Ling, Virtual Coach ( @barbaraling ) April 5, 2010 at 5:59 am Very smart post, I like this alot!! I think the biggest challenge is first interviewing a potential consultant so you know s/he walks the walk that’s talked. Reply Kelly April 5, 2010 at 1:54 pm James, No surprise, I’m a big believer in the first one!

2010 40

2010 AT&T UPS Interviewing 40

Men With Pens

NOVEMBER 26, 2009

Interview with AJ Healy, Tommy Storm & the Galactic Knights Reply James ( @MenwithPens ) December 2, 2009 at 11:36 am @HowDid – (That name reminds me of Howdy-Do… lol) It’s never to late to join in the discussion. (polite proud parent applause here) NaNo’s mass momentum and group goal setting are astounding.

Goals 40

Goals 2009 AT&T Learning 40

Men With Pens

DECEMBER 8, 2009

Interview with World Traveler, Robert Fitzsimmons Reply Cathy ( @kookieskrumble ) December 9, 2009 at 6:33 am I would have to say it is a choice. We respect your email privacy Well never rent, sell, or otherwise share information we collect, because thatd be a violation of everything we believe in. "I John Bardos´s last blog.

2009 40

2009 AT&T Purchasing Credit Card 40

Men With Pens

APRIL 22, 2010

Chris Mower ( @firesamurai ) April 23, 2010 at 1:21 am Hey! Reply Ivan Cosic ( @ivancosic ) April 23, 2010 at 2:20 am Hey Nathan, thanks for opening my eyes, that’s for sure secret ingredient in success. Smokvica, masline, slavlje i još nešto… Reply Annie Stith ( @Gr8fulAnnie ) April 23, 2010 at 6:43 am Hey, Nathan!

Confidence 40

Confidence 2010 AT&T Skills 40

Ian's Messy Desk

JULY 28, 2010

Home About Contact Me Links Sitemap 10 Tips to Help Keep Your Desk Clean Posted by Ian McKenzie Written on July 28, 2010 If youre new here, you may want to subscribe to my RSS feed. Ian’s Messy Desk Helping you get the most out of the 24 hours in your day. Or, if you prefer, you can subscribe to my blog posts by e-mail.

2007 100

2007 Filing 2009 AT&T 100

Men With Pens

APRIL 11, 2010

That new shirt is supposed to make you more successful at the job interview. Chris Mower ( @firesamurai ) April 12, 2010 at 1:34 am Spot on. I Need to Take a Picture Reply Jake Johnson April 12, 2010 at 10:31 am I think this is right on. Reply The Aleksandar ( @AleksandarR ) April 12, 2010 at 10:41 am Good point.

2010 40

2010 AT&T Expenses Social Media 40

Men With Pens

JANUARY 19, 2010

Travis ( @travispjohnson ) January 20, 2010 at 1:30 am As you wish. Reply Christa January 20, 2010 at 1:44 am “As you wish&# Reply Vandy Massey ( @vandymassey ) January 20, 2010 at 5:40 am Any thoughts on the Serenity guide to copywriting (if we’re talking Joss Whedon)? Michael Martine´s last blog.

2010 40

2010 AT&T UPS Health 40

Men With Pens

NOVEMBER 19, 2009

Email the owners and offer to guest post or to do an interview. Or maybe he knows someone who would…&# and then I’d email you and ask about options and you’d say, “Hey, I know someone&# and I’d be all happy and go over there and then three people are thrilled and I have a new roof and… YEAH!

2009 40

2009 AT&T Gifts Training 40

Productivityist

MAY 12, 2016

For years I kept reading blogs, listening to interviews and watching TED talks, without implementing what I’d learned. Audio (podcasts, interviews, radio shows, audio books). Pro tip : Set a reminder both as a notification on your phone and an email, to make it more likely you’ll catch it in time before your learning session.

Learning 40

Learning Calendars Social Media 2015 40

Men With Pens

DECEMBER 13, 2009

Volunteer Global, Interview with Sarah Van Auken Reply Heather Villa ( @IAC_Heather ) December 14, 2009 at 5:39 am While I may not use my degree everyday, it definitely helps in what I do. Do I write routinely about Policy and Management or about Labor Relations? With that said, you only get out what you put in. Knowledge is valuable.

2009 40

2009 AT&T Learning Resume 40

Men With Pens

JUNE 2, 2010

The next step is to create a solid guest post policy of guidelines. Your Link Requirements and Policies It’s very important to mention what you’ll accept in regards to linking, because that’s usually what causes plenty of issues and misunderstandings. Your Editorial Policies Do you edit guest posts?

2010 40

2010 Policies AT&T Copyright 40

Men With Pens

MAY 23, 2010

Like, say, emailing us to ask if this is the right email to email us at, when the email you should use to apply is written on the job ad. When the job ad says email us with information and samples, don’t tweet us and say, “Just click here.&# Reply --Deb ( @__Deb ) May 24, 2010 at 7:45 am Yeah, see?

2010 40

2010 AT&T Self Esteem Email 40

Men With Pens

MAY 9, 2010

Sometimes we’d forget to ask a question and have to send a new email to confirm a detail – that wastes time. Melinda | SuperWAHM ( @Superwahm1 ) May 10, 2010 at 1:48 am I use a questionnaire for my coaching clients and it works brilliantly – I’ve used one for the last four years or so. Except the times when we didn’t.

2010 40

2010 AT&T Interviewing Email 40

Men With Pens

DECEMBER 15, 2009

Female names are less likely to get called in for interviews than male ones – to the extent that some resume experts often give the advice that women applying for jobs in a “male-dominated” field should consider going by their initials. We’ve passed the “resume” stage, and entered the “interview” stage. Dot´s last blog.

2009 40

2009 AT&T Resume 2010 40