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Customers Have to Pay at Claire's

Make or Break Moments

Yesterday my daughter and I went shopping for a birthday present. The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. Although it is amazing how quickly the bill can exceed $40!

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Sell What the Customer Wants – Not What You Want to Sell

Make or Break Moments

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. He’s just following the sales pitch; thrilled when anyone makes a purchase. In our classes, we always stress presenting a product that will bring value to the customer.

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1 Great Tip for Reaching Customers

Make or Break Moments

I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends. Isn’t the goal to make it easy for our customers/prospects to do business with us? You Betcha! So what is the first step?

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Silence is Deadly

Make or Break Moments

I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. If only 10% of them purchased, my classes would have been filled yesterday. On a personal front, my son is facing the consequences of his actions today and I’m awaiting news. So I focus on work.

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10 Scariest Excuses to tell your supervisor when you call off work

The Office Professionals Place

Monday, October 26, 2009 10 Scariest Excuses to tell your supervisor when you call off work In honor of Halloween, here are the top 10 scariest excuses to call off work this week…… 1. November 18, 2009 2:00 PM ProAdmin2 said. November 18, 2009 5:06 PM secretaryhelpline said. Need a speaker/presenter?

2009 100
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Elevate Your Elevator Speech

The Office Professionals Place

Saturday, November 14, 2009 Elevate Your Elevator Speech Imagine being in an elevator with someone you would really like to get to know and whom you would like to know about you. I would be more than happy to assist you in your needs to make purchases. Need a speaker/presenter? Lets grow together! Hi, my name is Kim Harwood.

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Managing the Micromanager

The Office Professionals Place

Monday, August 24, 2009 Managing the Micromanager The job description did not include managing a micromanager. Take notes When presented with a new project or update, get a pen and notepad and take notes. Patricia August 29, 2009 6:18 PM Janet said. Need a speaker/presenter? Lets grow together! Ask questions. Contact Ms.