Make or Break Moments

AUGUST 25, 2010

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Tags: answer the phone , build customer relationships , customer relationship , get a real person Julie-Ann said, You are absolutely right in the advice you provide.

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Success

AUGUST 5, 2022

Now try to find the phone number of a friend. To train your brain, White explains that you must install folders on it. This article was published in May 2009 and has been updated. Now imagine taking all the files out of the folders in your computer and dumping them on the desktop. Create new folders. It’s completely painless.”.

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The Small Business Blog

NOVEMBER 2, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk A Niche Market Can Be Your Train to Succes s: Talking to my fitness trainer the other day reminded me of niche markets and how they’re central to so many small business’s success. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

SEPTEMBER 19, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk A website teaching readers about the day-to-day training requirements for various sports. » « Previous Entries This entry was posted on Sunday, September 20th, 2009 at 7:05 am and is filed under Business Ideas. Digg Furl Netscape Yahoo!

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The Small Business Blog

MARCH 28, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Tips for Training Employees on a Budget by Stefan Töpfer on Mar 29, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

NOVEMBER 8, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 5 tips for Sourcing Employee Training for Small Businesses by Stefan Töpfer on Nov 09, 2009 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. External Links External Links SynergyOne.co.uk

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Professional Assistant Blog

JANUARY 18, 2008

Home About Me Advertise Do Not Disturb - Training In Progress By The Professional Assistant on Friday, January 18, 2008 Filed Under: Client Service , Meetings , Productivity D o you get staff members coming to you for all sorts of questions? When youre on a phone call, do people hover over you?

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Success

MARCH 9, 2022

One simple process Ziglar’s team uses in its corporate sales training programs is T-R-U-S-T, which stands for think, relate, uncover needs, sell solutions and take action. When markets ebb and times are tough, it’s imperative to increase training and avoid the inclination to cut back on education. Upping Your Game and Your Solution.

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Laughing all the Way to Work

JANUARY 19, 2009

.© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. Training On-line 10 Things = Frustration "Mom, I'm sick!"

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Success

SEPTEMBER 20, 2022

Looking at your phone you find three texts that say, “Hey is this meeting happening?”. At the moment we wake, our willpower and creativity are highest and our minds are free from phone notifications, external demands and noise. Brian Dean has built a thriving SEO training company, Backlinko.com , by producing quality blog posts.

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Office Dynamics

OCTOBER 15, 2014

Do you hear the ‘ Ring, Ring’ of the Get-a-Clue phone? Not long after, I had phone call with a close friend that has known me since high school. Simple Abundance: A Daybook of Comfort and Joy by Sarah Ban Breathnach (2009). Grand Central Publishing; Reissue edition (September 9, 2009). It’s a message, folks! Friend: No!

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Make or Break Moments

MARCH 9, 2010

They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

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The Marq

NOVEMBER 29, 2021

I don’t want to pick up the phone and call a stranger who doesn’t care to hear from me. But now, especially for their online training, they’re just creating content that’s meaningful and useful. Copyright(c) 2009-2020 TheMarq.com. My work doesn’t excite me at this very moment.

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Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.

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Make or Break Moments

MARCH 12, 2010

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!)

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Make or Break Moments

DECEMBER 21, 2009

Posted by Deborah Chaddock Brown on December 21, 2009 under Communication , Connecting Moments , Websites | Be the First to Comment One of the primary services of my company AllWrite Ink is providing content for websites that connects with the reader. Visit Ohio Web Writer for a free web paper on the 5 Elements of a Website People Read.

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Make or Break Moments

JULY 28, 2010

The caller introduced himself as Dave Somebody. “Hi Dave, how can I help you?&# Well, I represent a company that compiles memorabila for your loved ones.&# -pause – HYSTERICAL LAUGHTER.

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Make or Break Moments

AUGUST 10, 2010

Do your employees understand the concept of building relationships with each person that comes in the door or calls on the phone? If you were to create a Customer Relationship Experience rather than a Customer Service Experience – how would they look different? Or would they? Share your tips for success here.

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Make or Break Moments

JULY 20, 2010

The book is divided into ten categories: Greeting Customer-Focused Involve Associates Involve Customers Make it Easy Make it Right Offer Value Phone Conversations Say Thanks Be Visible Each section offers quick and easy-to-implement suggestions for ways to put customers first in your business.

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Make or Break Moments

JULY 14, 2010

Jay Izenman • This is it, Answer the phone!! There is no better thing to build a customer relationship then answering the phone, getting back to people and just making them feel wanted as a customer. If you don’t talk to your customers, you will have nothing to build.

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Make or Break Moments

FEBRUARY 25, 2010

I take advantage of the caller ID on my phone to greet my customers by name rather than with my standard “Thank you for calling AllWrite Ink , how may I help you.&# Instead – with joy in my voice and a smile on my face – “Hi Chris! The swimming instructor knows my name too and makes you feel at home; like family.

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Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. If you are conversing on line or over the phone – put aside distractions. Please and Thank you are very appropriate.

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Make or Break Moments

MAY 11, 2010

I have been going and doing my weight training three times a week and the cardio bike thing ever since. He told me how to fix the cardio workout – MAN WHAT A DIFFERENCE – and tomorrow he’s showing me a new weight training program. I’ll never know if I don’t pick up the phone and ask. No change.

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Make or Break Moments

AUGUST 27, 2010

They’d found me on the Internet and wondered if I would come and conduct training for their call center employees. The step-by-step instructions for how you do what you do so that someone could walk in off the street – read the manual – and continue your business operations without missing a beat.

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Make or Break Moments

JANUARY 20, 2010

Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. She was looking for patterns. We need to do the same thing with our customers. Customer complaints are another great place to look for patterns.

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Make or Break Moments

FEBRUARY 16, 2010

As the phone is ringing, I tell my daughter – it is after 6pm on a holiday – they aren’t open. “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? I start by scouring the shelves of books we have and realize that the copy I am SURE WE HAVE SOMEWHERE can’t be found.

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Make or Break Moments

MAY 20, 2010

Tags: connect with customers , Mashable , mobile websites Monique said, Deborah, I’m so glad you posted this article because only a few days ago a colleague and I were discussing the importance of being visible via mobile phones.

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Make or Break Moments

JANUARY 29, 2010

His phone is turned off – probably to avoid my text messages – and the silence is killing me. I should be wrapping things up – preparing for a girly weekend with my middle schooler, but no. On a personal front, my son is facing the consequences of his actions today and I’m awaiting news. So I focus on work.

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Loosely Speaking

AUGUST 6, 2009

Location: Candy and Doreen will be joining us from remote locations and the session will be accessible by either long distance phone and/or computer, headset and wifi connection. Participants will either use a conference call or other online meeting room to attend, so computer and/or phone access will be necessary.

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Make or Break Moments

FEBRUARY 15, 2010

“If they have great content, the reader stays longer and then picks up the phone or emails or places an order, right?&# “Yes – that’s what I offer. What you were really offering them was SALES.&# “How do you figure?,&# man, sometimes I’m dense. Words People Read.&# “Nope. You are offering them sales.

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Loosely Speaking

DECEMBER 22, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Building on your skills Tuesday, December 22, 2009 at 8:46 am // By: ktcosmos // Category: Virtual Assistant Resources It’s the time of year when we all do some self assessment and then look ahead to changes we want to make in the coming year.Â

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On The Job

OCTOBER 14, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, October 14, 2009 Could telecommuting be a career mistake? October 14, 2009 7:23 PM Sylvia Dahlby said. October 15, 2009 6:49 PM Anita said. Labels: david w. Great advice.

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The Small Business Blog

NOVEMBER 6, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Economics – Small Business Quote of the Week by Stefan Töpfer on Nov 07, 2009 A small business quote keeps you thinking, inspired and entertained. OnlineOffice: Overview Get the Flash Player to see this player. Digg Furl Netscape Yahoo!

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The Small Business Blog

JUNE 10, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk We have been training a large number of virtual assistants in all aspects of our service offerings for months and we are very confident we can provide a professional and extremely cost-effective service to all our clients. Thanks for the share.

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On The Job

MAY 29, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Friday, May 29, 2009 How to Overcome Obstacles in Your Career Yesterday I guest posted on GL Hoffmans "What Would Dad Say" blog about learning to be more resourceful. They show up late.

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On The Job

JUNE 1, 2009

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, June 1, 2009 Is Stress Making You Want to Kiss Your Job Goodbye? June 1, 2009 9:26 AM David Benjamin said. June 1, 2009 9:26 AM Anita said. June 1, 2009 9:32 AM Anita said.

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The Small Business Blog

AUGUST 8, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk It was difficult for me to understand the necessity of the product training until one day a call rolled over to my line and the person on the other end was a prospective customer with very detailed product questions. Digg Furl Netscape Yahoo!

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