Professional Assistant Blog

MARCH 20, 2008

They each took the initiative to get appropriate training and education to better equip them in the areas they were interested in. They each had forward-thinking employers who allowed them to have vision and encouraged them to work towards their goal and made room for that new role within their organization.

2008 100

2008 2007 Cubicle Google Docs 100

Laughing all the Way to Work

JANUARY 1, 2009

© Copyright Patricia Robb 2010 1 January, 2009 Happy New Year! As we head into the New Year it will be easy to forget and put 2008 instead of 2009. All the best in 2009. ▼ 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne. Lets enjoy our day together.© 23, 1 p.m. .

Time Zones 100

Time Zones 2009 IAAP 2008 100

Laughing all the Way to Work

FEBRUARY 22, 2009

© Copyright Patricia Robb 2010 22 February, 2009 Protocol for addressing Canadian and foreign dignitaries A reader asked if I would post on the proper protocol to address Canadian dignitaries such as the Prime Minister or other Ministers in the government. February 23, 2009 Patricia Robb said. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

SEPTEMBER 15, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service Pet Peeves Douglas September 15, 2009 Angry Customers , Customer Service Experience 2 Comments I came across this post recently, which lists some of the more prominent customer service pet peeves submitted by the blog’s readers.

Customer Service 40

Customer Service Verizon Staples Phones 40

Laughing all the Way to Work

FEBRUARY 21, 2009

© Copyright Patricia Robb 2010 21 February, 2009 Thats not my job! There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. February 22, 2009 Patricia Robb said. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

APRIL 8, 2009

© Copyright Patricia Robb 2010 8 April, 2009 April 22nd - Administrative Professionals Day It often amazes me that a day is set aside for our profession. If so, what would you recommend in terms of training (university not included/possible). April 09, 2009 Patricia Robb said. Patricia April 10, 2009 Foley-In-Charge said.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100

Laughing all the Way to Work

DECEMBER 28, 2009

© Copyright Patricia Robb 2010 28 December, 2009 Now that is dedication.Executive Assistant donates kidney to her boss My assistant sent me a link to a story about an Executive Assistant in British Columbia, Canada, who gave the gift of life by donating a kidney to her boss. December 29, 2009 Helene Sinclairsaid. 23, 1 p.m. .

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

MAY 10, 2009

© Copyright Patricia Robb 2010 10 May, 2009 Will Google ever stop amazing me? Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. ▼ 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne.

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

JANUARY 13, 2009

© Copyright Patricia Robb 2010 13 January, 2009 Is it that time of the year already? Thanks for the help Maura January 13, 2009 Patricia Robb said. I use a place based in Toronto called Last Minute Training. January 13, 2009 Anonymoussaid. January 19, 2009 Patricia Robb said. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

APRIL 27, 2009

© Copyright Patricia Robb 2010 27 April, 2009 New Hire Overload I remember starting a new job at a law firm and on my first day I was handed a 3-inch white binder and told to read it. Patty Buckner April 28, 2009 Anonymoussaid. May 04, 2009 Peachon said. I basically know how to answer the phones and take messages.

Time Zones 100

Time Zones IAAP 2009 Administrative Professionals 100

Laughing all the Way to Work

JULY 20, 2009

© Copyright Patricia Robb 2010 20 July, 2009 I look like that!! Helene Sinclair July 21, 2009 Anonymoussaid. July 21, 2009 Patricia Robb said. Thanks, Patricia July 21, 2009 Danielle McGawsaid. July 23, 2009 Patricia Robb said. Lets enjoy our day together.© I cant believe I look and act like that.

Time Zones 100

Time Zones 2009 IAAP Administrative Professionals 100

Laughing all the Way to Work

FEBRUARY 14, 2009

© Copyright Patricia Robb 2010 14 February, 2009 Just a secretary. February 18, 2009 Zelma De Souzasaid. Zelma De Souza Abu Dhabi United Arab Emirates February 25, 2009 Patricia Robb said. February 25, 2009 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

JANUARY 31, 2009

© Copyright Patricia Robb 2010 31 January, 2009 Housecleaning in Word 2007: Customizing your Dictionary Something you should do every once in awhile is to clean up your dictionary in Word. February 03, 2009 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 411 Look Up 411.ca

2007 100

2007 Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

SEPTEMBER 20, 2009

© Copyright Patricia Robb 2010 20 September, 2009 The Advertising Game Advertising is effective thats for sure. Telemarketing is my number one annoyance in advertising and as soon as I answer the phone and get that few seconds of dead air, that is my queue to hang up. September 21, 2009 Patricia Robb said. Oh, I agree.

Fax 100

Fax Time Zones IAAP 2009 100

Laughing all the Way to Work

JANUARY 3, 2009

© Copyright Patricia Robb 2010 3 January, 2009 P.S. I Love You Is the P.S. passé? If you want your thoughts to be read, they really need to go into the body of the e-mail January 03, 2009 Patriciasaid. January 03, 2009 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

DECEMBER 19, 2009

© Copyright Patricia Robb 2010 19 December, 2009 Meetings Plus: Taking them offline I organize a lot of meetings in a day, week, month; heck, even into next year. If the meeting is internal, I send a meeting request, but for external meetings I tend to just confirm with them the meeting details by phone or e-mail. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JANUARY 24, 2009

© Copyright Patricia Robb 2010 24 January, 2009 Some People see Roadblocks -- Others see Hurdles. If it is with an outside contact, a phone call apologizing for your error and being open to whatever steps you need to take to make it right will go a long way to fixing it. Patty Buckner, North Bay January 26, 2009 Anonymoussaid.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

JULY 29, 2009

© Copyright Patricia Robb 2010 29 July, 2009 Monty Python Officeland One of my former bosses said working with me was like being in a Monty Python movie. July 30, 2009 Patricia Robb said. July 31, 2009 Hélène Sinclairsaid. ▼ 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne.

Time Zones 100

Time Zones IAAP Holidays 2009 100

Laughing all the Way to Work

NOVEMBER 8, 2009

© Copyright Patricia Robb 2010 8 November, 2009 Preparing your boss for meetings away from the office or at home I had a good tip from my boss that I have used to help me prepare him for meetings whether they are away or at home. If outside the city, make travel arrangements: are flights required, train or will he or she be driving.

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

MAY 10, 2009

© Copyright Patricia Robb 2010 10 May, 2009 Getting your foot in the door. Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

APRIL 2, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Track Contact Volume Douglas April 02, 2009 Behind the Scenes , Customer Service No Comments How carefully do you track contact volume? Some useful contact volume metrics to track are: The number of phone calls, live chats, emails, etc.

Customer Service 40

Customer Service Etiquette 2006 2009 40

Laughing all the Way to Work

JUNE 14, 2009

© Copyright Patricia Robb 2010 14 June, 2009 Meeting preparation. June 16, 2009 Ericasaid. I was wondering what type of experience or training does one need to aquire to support a Board of Directors? June 17, 2009 Patricia Robb said. Lets enjoy our day together.© This is a great post. Thanks in advance!

Agenda 100

Agenda Time Zones IAAP Calendars 100

Laughing all the Way to Work

MARCH 1, 2009

© Copyright Patricia Robb 2010 1 March, 2009 Spring cleaning on the blog It is a very sunny day today with a promise of spring in the air so I thought it was a good time to spring clean the blog. I have also combined all the tutorials, training and other education-related links under the title Training. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MAY 31, 2009

© Copyright Patricia Robb 2010 31 May, 2009 Go with your gut feeling! ▼ 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne. My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

MARCH 21, 2009

© Copyright Patricia Robb 2010 21 March, 2009 How to get Office fat fast. March 24, 2009 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. ▼ 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 21, 2009

© Copyright Patricia Robb 2010 21 November, 2009 The Little Engine That Could. I recently was at a friend’s place and her husband has an elaborate train set. ▼ 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne. Lets enjoy our day together.© 411 Look Up 411.ca

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).

Customer Service 40

Customer Service Phones Promotion AT&T 40

Laughing all the Way to Work

APRIL 22, 2009

© Copyright Patricia Robb 2010 22 April, 2009 Happy Administrative Professionals Day! ▼ 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne. My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Lets enjoy our day together.©

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 11, 2009

© Copyright Patricia Robb 2010 11 October, 2009 That is not in my job description. jackal [link] October 12, 2009 Anonymoussaid. Thank you, October 14, 2009 Foley-In-Charge said. October 15, 2009 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. Very educative!!

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

FEBRUARY 27, 2009

© Copyright Patricia Robb 2010 27 February, 2009 Different spellings: British, Canadian and American I was proofing a document the other day, but since Ive been reading documents from the United States and Canada, I couldnt remember if behaviorial was the American or the Canadian spelling. . Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100

Laughing all the Way to Work

OCTOBER 6, 2009

© Copyright Patricia Robb 2010 6 October, 2009 When you suspect a co-worker has a substance abuse problem. October 10, 2009 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. ▼ 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

SEPTEMBER 7, 2009

© Copyright Patricia Robb 2010 7 September, 2009 We live in an Acronym Happy World. October 02, 2009 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. ▼ 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne. Acronyms are annoying.

Time Zones 100

Time Zones ASAP IAAP International 100

Laughing all the Way to Work

JULY 26, 2009

© Copyright Patricia Robb 2010 26 July, 2009 Frustration Busters! July 30, 2009 Anonymoussaid. July 31, 2009 Patricia Robb said. July 31, 2009 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. Lets enjoy our day together.© Hi Jennifer. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

DECEMBER 5, 2009

© Copyright Patricia Robb 2010 5 December, 2009 Do you like what you do? I have a network of assistants that I call friends, although some are just phone colleagues, but we help each other. ▼ 2009 (58) ▼ December (5) Office Confidential: Just for fun to start your Ne. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Interviewing Holidays 100

Laughing all the Way to Work

OCTOBER 31, 2009

© Copyright Patricia Robb 2010 31 October, 2009 A twelve step program to survive as an Admin My grandson has started walking. ▼ 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne. Lets enjoy our day together.© He turned 1 year old on October 8th and shortly after that he just took off.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

SEPTEMBER 18, 2009

© Copyright Patricia Robb 2010 18 September, 2009 Atlanta, Georgia: The City that Smiles I recently arrived in Atlanta, Georgia to attend OfficeArrow s Lift Summit on Social Media. ▼ 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne. Lets enjoy our day together.© 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

MARCH 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives First Contact Resolution Douglas March 16, 2009 Behind the Scenes , Customer Service Experience , Little Things, Big Differences 2 Comments First contact resolution is one of the most important things in customer service. Saving money. saves the company money.

Customer Service 40

Customer Service Etiquette Phones 2006 40