Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Yet, a phone call appeared to be more important than engaging me in even trivial conversation. Lesson Learned: One way to create sales is to get people into the store.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. Make sure your website is doing its part to capture the reader’s attention and get them to pick up the phone so you can do your magic.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 10, 2010

Do your employees understand the concept of building relationships with each person that comes in the door or calls on the phone? If you were to create a Customer Relationship Experience rather than a Customer Service Experience – how would they look different? Or would they? Share your tips for success here.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 20, 2010

The book is divided into ten categories: Greeting Customer-Focused Involve Associates Involve Customers Make it Easy Make it Right Offer Value Phone Conversations Say Thanks Be Visible Each section offers quick and easy-to-implement suggestions for ways to put customers first in your business.

Customer Service 100

Customer Service 2009 2010 2008 100

Success

SEPTEMBER 7, 2021

The crash of the housing market in 2008 and subsequent recession decimated her business, leaving her on welfare and food stamps and—eventually—sitting across from a generous Harvey who offered to create a job with the sole purpose of helping her get back on her feet. And it was gone overnight.

Finance 312

Finance Confidence Budget International 312

Make or Break Moments

MARCH 12, 2010

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!)

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 14, 2010

Jay Izenman • This is it, Answer the phone!! There is no better thing to build a customer relationship then answering the phone, getting back to people and just making them feel wanted as a customer. If you don’t talk to your customers, you will have nothing to build.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 9, 2010

They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

Customer Service 100

Customer Service 2010 2009 Attire 100

Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. If you are conversing on line or over the phone – put aside distractions. Please and Thank you are very appropriate.

Customer Service 100

Customer Service 2010 2009 2008 100

The Small Business Blog

MAY 16, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Use a specific business calendar to keep a reminder of your schedule. Use WinWeb ’s Online Calendar and Online Document Store to cut down on physical waste. OnlineOffice: Overview Get the Flash Player to see this player.

2007 100

2007 2008 2006 2009 100

Tips From T. Marie

AUGUST 19, 2011

Despite iPads, 3D television, and the wonders of Skype , one of technology’s greatest wonders, in my own opinion, is the cell phone. It seems in a matter of 10 years (10 years ago I had my first Nokia bar phone), we have gone from owning ‘mobile telephones’ to ‘mobile do-everything devices’.

Social Media 100

Social Media Phones Staples Facebook 100

Make or Break Moments

JANUARY 20, 2010

Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. She was looking for patterns. We need to do the same thing with our customers. Customer complaints are another great place to look for patterns.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 25, 2010

I take advantage of the caller ID on my phone to greet my customers by name rather than with my standard “Thank you for calling AllWrite Ink , how may I help you.&# Instead – with joy in my voice and a smile on my face – “Hi Chris! The swimming instructor knows my name too and makes you feel at home; like family.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 16, 2010

As the phone is ringing, I tell my daughter – it is after 6pm on a holiday – they aren’t open. “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? So I call the local bookstore, The Learned Owl.

Learning 100

Learning Customer Service 2009 2008 100

Make or Break Moments

JULY 28, 2010

The caller introduced himself as Dave Somebody. “Hi Dave, how can I help you?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 27, 2010

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Professional Assistant Blog

AUGUST 28, 2008

Home About Me Advertise Clock In The Right Time Zone: Booking Meetings in Microsoft Outlook By The Professional Assistant on Thursday, August 28, 2008 Filed Under: Meetings , MS-Outlook , Organize , Productivity , Travel D o you need to book meetings for your manager(s), but most meetings are all over the country or even internationally?

Microsoft Outlook 100

Microsoft Outlook Time Zones 2008 Cubicle 100

Make or Break Moments

JANUARY 29, 2010

His phone is turned off – probably to avoid my text messages – and the silence is killing me. I should be wrapping things up – preparing for a girly weekend with my middle schooler, but no. On a personal front, my son is facing the consequences of his actions today and I’m awaiting news. So I focus on work.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 20, 2010

Tags: connect with customers , Mashable , mobile websites Monique said, Deborah, I’m so glad you posted this article because only a few days ago a colleague and I were discussing the importance of being visible via mobile phones.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

FEBRUARY 15, 2010

“If they have great content, the reader stays longer and then picks up the phone or emails or places an order, right?&# “Yes – that’s what I offer. What you were really offering them was SALES.&# “How do you figure?,&# man, sometimes I’m dense. Words People Read.&# “Nope. You are offering them sales.

Customer Service 100

Customer Service 2009 2008 2005 100

Loosely Speaking

OCTOBER 8, 2008

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Reasons why work slowdowns can be good Wednesday, October 8, 2008 at 11:12 am // By: ktcosmos // Category: Life of the Virtual Assistant My DH had his first-ever no work day in 35 years as a Land Surveyor. Better to use your phone and get outside, away from the office.

2008 100

2008 2004 Social Media Phones 100

Ian's Messy Desk

JUNE 16, 2010

Make all your outgoing phone calls at the same time; organize your errands into a single run; reply to e-mail; etc. A calendar is the easiest place to track such a list. Comment by David C on May 14, 2008 @ 5:15 pm I like this post. Comment by Rhonda on May 14, 2008 @ 7:32 pm David, thanks for heads-up on the book.

2008 100

2008 Ergonomics Health Holidays 100

Make or Break Moments

MAY 11, 2010

I’ll never know if I don’t pick up the phone and ask. For those that I write press releases or blog posts – do they need something else? Do they need something different? Are you guilty of just focusing on the customers or prospects that scream the loudest and let the ones who seem self sufficient, fend for themselves?

Customer Service 100

Customer Service 2009 2008 2010 100

Laughing all the Way to Work

SEPTEMBER 19, 2008

© Copyright Patricia Robb 2010 19 September, 2008 Using a Bring-Forward System to Help Organize Your Boss Of all the articles I have written, the one I wrote on the bring-forward system by far gets the most views. Looking ahead on your bosss calendar will be important so that you can put the appropriate information in the folder.

Time Zones 100

Time Zones 2008 IAAP Calendars 100

Laughing all the Way to Work

APRIL 5, 2010

That makes it difficult when I am supposed to be organizing his calendar, but since I am responsible to organize his time and in spite of my frustration, I have to make it work. So what can you do when your boss is ruining your perfectly scheduled calendar? Internal meetings can usually be changed more easily so start there.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

NOVEMBER 8, 2009

Secure the date and time in his or her calendar, taking into consideration travel time if outside the office. State the purpose of the meeting in the calendar appointment as well as who will be at the meeting (i.e. Enter it in calendar. Meeting with Mr. Brown and Ms. If it is an internal meeting, has a meeting space been booked?

Time Zones 100

Time Zones IAAP International Calendars 100

The Marq

DECEMBER 3, 2009

The Blackberry Pearl Flip (model 8220) was first released in Fall of 2008. In fact, I’ve been using it for just about eight months now, but I now have a better perspective about the pros and cons of the phone that excludes the initial new-ness impressions. You see, I use my phone heavily for email. It worked great there.

2009 40

2009 Sprint Phones Calendars 40

Laughing all the Way to Work

DECEMBER 19, 2009

When I receive an initial request for a meeting, I use a meeting form and write down the information I need: who is requesting the meeting, what is the purpose of the meeting, where it will be held and a phone number or an e-mail address and dates that are available. Minute taking made easier. Dealing in real time.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

The Small Business Blog

OCTOBER 31, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Look at you calendar and write next to each meeting how long it should take and stick too it. Penny Pullan Said on January 21st, 2008 at 11:21 am I agree with you that meetings are often far too long. External Links External Links SynergyOne.co.uk

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 17, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk To orchestrate this approach, you have to have a carefully monitored calendar to get your timings right. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved.

Suppliers 100

Suppliers 2009 2007 2008 100

Laughing all the Way to Work

OCTOBER 10, 2008

© Copyright Patricia Robb 2010 10 October, 2008 Working for the Disorganized. If that is not happening, schedule yourself in their calendar. Keep up to date on their calendar and look ahead to see what is coming up and what your boss might need to prepare for that. Lets enjoy our day together.© 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2008 International 100

Laughing all the Way to Work

AUGUST 15, 2009

Sometimes I wish I had something to warn me when I am with someone with a cell phone so I can know that we are going to be interrupted. I find it frustrating when people either text while in a conversation or are constantly taking phone calls. Apparently not, when its by phone. In an emergency, the cell phone is a useful tool.

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

JUNE 14, 2009

My favourite to-do list is a calendar timeline so I can see at a glance where I am at and what I need to do to get there. It is simply using an on-line calendar with space on each day to enter what needs to be done. To generate a calendar in Word 2007, click on the Office Button (in the top left-hand corner). No surprises!

Agenda 100

Agenda Time Zones IAAP Calendars 100

Laughing all the Way to Work

JANUARY 1, 2009

As we head into the New Year it will be easy to forget and put 2008 instead of 2009. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Business Writing Guidelines for 2008 C or cc or copy? Minute taking made easier. 411 Look Up 411.ca

Time Zones 100

Time Zones 2009 IAAP 2008 100

The Small Business Blog

NOVEMBER 7, 2007

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk You guessed it, as soon as I had done that my new computer started having problems, no calendar or address book data anymore,then my email started going and so on – I rebooted and that was that – I could no longer log in.

2007 100

2007 Keyboards 2008 2009 100

Laughing all the Way to Work

DECEMBER 12, 2009

Sometimes e-mail is not the best way to communicate and it needs to be followed up by a phone call or face-to-face short meeting. INCOMING MAIL: As with e-mail, you should read the letter to see if there are any action items for your boss (or yourself) and diarize them or put the appropriate dates in the calendar.

Time Zones 100

Time Zones IAAP International 2009 100

Laughing all the Way to Work

APRIL 17, 2010

If you have to answer the phone, deal with an email or attend to something for your boss, do so, as that is the nature of the admin job -- multi-tasking, but once you have done it, go right back to your to-do list, re-focus and continue what you were doing. Having a to-do list can be a life saver. Minute taking made easier. 411 Look Up 411.ca

Environment 100

Environment Time Zones IAAP International 100