Remove Phones Remove Policies Remove Review Remove Training
article thumbnail

Leveraging Procedures for Effective Training and Onboarding

All Things Admin

You might be using a new phone system or dealing with new project management software. Consider recording your training sessions, whether they’re in person or via platforms like Teams or Zoom. General Company Policies Code of Conduct: Expectations for employee behavior and professionalism.

article thumbnail

The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. And with online reviews so common at Google and Yelp, a “best practices” policy will do more than increase customer retention. We’ve all asked in a phone call or personal visit, “Is Luis here today?”

Gifts 271
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What Makes Good Customer Service?

Success

Who needs customer service training? They need training to answer them professionally. Adequate training is critical. But without the training—the tools—to help, interruptions may become more of a frustration. And train accordingly to respond independently to as many situations as possible.

article thumbnail

Managing your boss’s schedule like a mega star

Practically Perfect PA

Basically, the do / build method means that you block time for ‘doing’ tasks, such as answering emails, attending meetings or writing reports, and you block time for ‘building’ tasks such as training, brainstorming, networking or strategic thinking. This should be reviewed on a fairly regular basis.

article thumbnail

A Comprehensive Guide to Hiring an Executive Assistant

LEADERASSISTANT.COM

Traditionally, executive assistants were seen as secretarial staff, making copies and answering phone calls. Mention any training programmes, career advancement paths, or mentorship opportunities available within your organisation. Review social media profiles for additional insights into professionalism and fit.

article thumbnail

Ep 247: Email Management for Executive Assistants

LEADERASSISTANT.COM

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. LEAVE A REVIEW If you’re enjoying the podcast, please take 2 minutes to rate and review the show on Apple Podcasts here.

Email 66
article thumbnail

Managing your boss’s schedule like a mega star

Practically Perfect PA

Basically, the do / build method means that you block time for ‘doing’ tasks, such as answering emails, attending meetings or writing reports, and you block time for ‘building’ tasks such as training, brainstorming, networking or strategic thinking. This should be reviewed on a fairly regular basis.