Service Untitled

SEPTEMBER 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives American consumers report downward trends in customer service satisfaction Cheryl September 13, 2010 Customer Satisfaction , Customer Service No Comments Empathica Inc., Of 11,000 American consumers surveyed, Empathica reported on Friday that 61.7%, a rise up from 55.2%

Customer Service 40

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On The Job

FEBRUARY 6, 2013

Let's say you're sitting at work, laboring over an important report. Gobbling away on the chips is not only distracting with your bag-rustling and your crunching but is seen as a breach of office etiquette. says Vicky Oliver , author of 301 Smart Answers to Tough Business Etiquette Questions. All because of those pork rinds.

Etiquette 100

Etiquette Mentoring Cubicle Expenses 100

Musings of a High-Level Executive Assistant

JANUARY 8, 2013

I left employment there when a union was successful in organizing the clerical staff. I then review the list and organize it by priority and then copy and paste it into a “touch base” email I send to my CEO. I had 11 years as an Administrative Secretary to an IT Director at my local municipality.

Attire 40

Attire Etiquette Clothes Time Zones 40

Recruit CRM

FEBRUARY 19, 2022

Whether a candidate ends up being hired or not, their journey with your organization will leave a lasting impression. Source: LinkedIn ) A vast majority of candidates will study your organization before they apply. This shows how your organization values each candidate.

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ASAP Social Media Interviewing Agencies 77

Office Dynamics

OCTOBER 14, 2009

It says, “A company with 100 employees can expect to lose approximately $450,000 a year, or more, because of e-mail blunders, inefficiencies, and misunderstandings, according to The Top 10 E-mail Blunders That Cost Companies Money , a free special report from Creative Communications & Training." Maybe you want to get a copy.).

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Office Dynamics

OCTOBER 14, 2009

It says, “A company with 100 employees can expect to lose approximately $450,000 a year, or more, because of e-mail blunders, inefficiencies, and misunderstandings, according to The Top 10 E-mail Blunders That Cost Companies Money , a free special report from Creative Communications & Training." Maybe you want to get a copy.).

Etiquette 100

Etiquette Training Management 100

Professional Assistant Blog

SEPTEMBER 3, 2008

Home About Me Advertise "Excel"ing to Create Subtotal Row Totals By The Professional Assistant on Wednesday, September 03, 2008 Filed Under: MS-Excel , Organize , Productivity Y our manager sends you an e-mail with a spreadsheet attached. I was able to put the entire report together within a matter of minutes.

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2008 Cubicle Google Docs 2007 100

Professional Assistant Blog

OCTOBER 15, 2008

Your manager asks you to create a report of some sort and wants you to send it to a client, but making sure that they cannot manipulate the information. There is a simple way of getting this type of report to anyone without having to use Adobe Acrobat. Now you can e-mail the report to the client without any problems.

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PDF 2008 Cubicle PowerPoint 100

On The Job

AUGUST 25, 2011

The prevalence of bully bosses is why many don't report they've been bullied, says Bert Alicea , a licensed psychologist and vice president of employee-assistance programs and work/life services at Health Advocate Inc. "A I think there's a real need for email etiquette to be taught in workplaces today," he says.

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2003 Etiquette Training Email 100

Professional Assistant Blog

SEPTEMBER 23, 2008

Whether you need help fixing up that company website, proofreading a report that your boss needs right away or even compiling reports that your boss gave you today and is asking for you to complete it yesterday. Hiring a freelancer can have great benefits. Truths of a Shy Writer can help you when you’re in a bind.

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2008 Google Docs Cubicle 2007 100

Service Untitled

FEBRUARY 21, 2014

If you have ever tuned into the CBS show “Undercover Boss” where owners and corporate executives work undercover to examine their own companies, it is indeed an interesting concept that has aroused some significant awareness and changes in organizations. Look to the problems being reported and document each and every issue.

Customer Service 40

Customer Service Etiquette Training Skills 40

Professional Assistant Blog

FEBRUARY 29, 2008

By The Professional Assistant on Friday, February 29, 2008 Filed Under: MS-Excel , Organize , Productivity A re you a Virtual/ Professional Assistant or want to become one? Virtual Assistant Manager is a website that I recently stumbled upon which helps you and/or your organization thrive in this type of environment.

2008 100

2008 Cubicle Google Docs 2007 100

Professional Assistant Blog

AUGUST 25, 2007

You want to tell your co-worker that you need to get a report from them within the hour. Yet you go on and on about how you want it to look, going into great detail of the type of report you want. If you chatter away in your e-mails and are trying to get your point across, this information will be quite juicy for your fingertips.

2008 100

2008 Cubicle 2007 Google Docs 100

Office Dynamics

OCTOBER 3, 2010

By Nancy Fraze, Reporter in the Field. They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. One reader to Joan’s blog commented, “Many of these job titles overlapped or depended on the level of the person you reported to as well as the actual duties performed.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

By Nancy Fraze, Reporter in the Field. They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. One reader to Joan’s blog commented, “Many of these job titles overlapped or depended on the level of the person you reported to as well as the actual duties performed.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

BMT Office Administration

OCTOBER 4, 2022

A deeper version of time tracking is file tracking, where employers receive detailed reports on which files were worked on, by whom, and for how long. That comes in handy when most of the work done at your organization is completed through files, such as Word documents or spreadsheets on a shared drive.

Filing 52

Filing 2020 Suppliers Social Media 52

Laughing all the Way to Work

APRIL 8, 2009

How often I have organized a conference or arranged a Board meeting and after all the organization and planning it goes off without a hitch. I like organizing and feel satisfied when everything comes together nicely, but it takes a lot of work to get there. Have you ever been at an event that isnt well organized?

Administrative Professionals 100

Administrative Professionals Time Zones IAAP 2009 100

Professional Assistant Blog

FEBRUARY 20, 2008

Here are Some Good-Sense E-mail Etiquette Tips E-mail Salutations: Although e-mail is less formal than writing a letter it is still polite to open with a greeting. With the increasing use of e-mail as the first choice for business correspondence it opens a whole new world of dos and donts for the assistant.

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2008 2007 Cubicle Fax 100

Laughing all the Way to Work

APRIL 5, 2010

Does your boss ever organize a meeting behind your back? That makes it difficult when I am supposed to be organizing his calendar, but since I am responsible to organize his time and in spite of my frustration, I have to make it work. Mine does and it can cause problems with my scheduling. vs. i.e.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JULY 12, 2010

The Stevie® Awards is a prestigious award honouring the achievements and positive contributions of organizations and business people worldwide. The fact that they have a category for Support Staffer of the Year is recognition of the important role support staff play in any organization. vs. i.e.

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2010 Interviewing Time Zones IAAP 100

Stephanie LH Calahan

APRIL 12, 2010

Productive & Organized Home Contribute to P&O! Work With Stephanie « Get Organized and Lose Weight! Get Your Special Report: Priority Setting - Working on the Right Things Major Meltdown in Time Management - Tips to Avoid it Happening To You   5.  Archive Network with Steph Is This You?   Are you a T.V.

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Laughing all the Way to Work

MARCH 13, 2010

I like to be prepared and I find life just works better for me at home, work and even on the bus, when I am organized and ready for whatever is coming up. I organize my desk so everything is within easy reach and makes sense to the way I like to work. I too, love to be organized and it only makes sense to be prepared.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

DECEMBER 17, 2008

Here are the top qualities that an assistant must have: Be organized. Can I say that again – BE ORGANIZED! An assistant’s job is to organize the boss and in order to do that we must be organized ourselves. .© Copyright Patricia Robb 2010 17 December, 2008 Anyone can be an Administrative Assistant, right?

Time Zones 100

Time Zones Filing IAAP 2008 100

Laughing all the Way to Work

MAY 10, 2009

Would you take a job just to get your foot in the door of an organization you really wanted to work for, even if it was a position that you didnt want to make a career out of? You should stay in the position for long enough to make what youve learned stick to be fair to yourself and the organization who hired you. vs. i.e.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

DECEMBER 19, 2009

© Copyright Patricia Robb 2010 19 December, 2009 Meetings Plus: Taking them offline I organize a lot of meetings in a day, week, month; heck, even into next year. There are a lot of good organizing tricks out there and whenever I find one that works, I pounce on it and it becomes something I cant work without. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 10, 2008

The argument could be said that the role of the assistant is to assist and keep your boss organized so we shouldnt complain when we have to do it. I have found the best way to cope is to keep yourself organized. Keep an organized filing system and file list. Sometimes bringing the situation to their attention may help.

Time Zones 100

Time Zones IAAP 2008 International 100

Laughing all the Way to Work

SEPTEMBER 6, 2008

© Copyright Patricia Robb 2010 6 September, 2008 Going Checklist Crazy I am organizing a Board meeting and I have checklists and to-do lists coming out of my ears. Being organized helps de-clutter any task and makes it more manageable and doable. Using a Bring-Forward System to Help Organize Your. 23, 1 p.m. . vs. i.e.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

APRIL 19, 2010

As the surveys concentrate on specific goals, the length, questions, customer data, collection reports and actions to be taken have to be considered. I’m always amazed at how some organizations just don’t get it. I don’t see that company here anymore. Could it be?

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Laughing all the Way to Work

MAY 16, 2010

The person sending out the request for the meeting and asking for dates would usually be considered the meeting organizer. If you are not the organizer, you still have a responsibility to provide available dates in a timely manner, set a reminder to make sure there is an agenda and if there isnt, email to ask for one. vs. i.e.

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Agenda Time Zones International IAAP 100

Laughing all the Way to Work

SEPTEMBER 19, 2008

© Copyright Patricia Robb 2010 19 September, 2008 Using a Bring-Forward System to Help Organize Your Boss Of all the articles I have written, the one I wrote on the bring-forward system by far gets the most views. As an Executive Assistant to a busy CEO, I have to organize my boss and I needed a bring-forward system to meet his needs.

Time Zones 100

Time Zones 2008 IAAP Calendars 100

Laughing all the Way to Work

JULY 16, 2010

Manage: Consider these points as you organize your workload. It reduces confusion by improving organization and leaves your work space clean. Check: Are you prioritizing tasks correctly? Be sure to include call-back windows if you leave a message so you won’t be interrupted while working on an important task. vs. i.e.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JULY 1, 2010

One person can be great at software programs and know all sorts of tricks to get things done quickly and another might be excellent at organizing and managing their email account. .© Copyright Patricia Robb 2010 2 July, 2010 We dont know what we dont know We really dont know what we dont know do we? vs. i.e.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 23, 2010

Another office raised almost $1,000 in a fundraising effort they organized. There was one particular group of orphan children that was brought to our attention by a Canadian news reporter. He raised over $1,000. The old adage `every little bit helps`, really does. All they want is to be taken care of and be loved by someone.

Time Zones 100

Time Zones IAAP AT&T 2010 100

Laughing all the Way to Work

OCTOBER 11, 2009

There are some assistants however who enjoy the organizing and the business of being an administrative or executive assistant and they are good at their job and get great satisfaction in what they do. They dont want to change their career and that is all right too. Than me That - when should you use it and when should you leave it out?

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

FEBRUARY 14, 2009

I love the planning, organizing and running around that goes into bringing a conference from a thought to a successful event. You wonder how we do it all between our personal and professional lives, but we manage and I think it has to do with the fact that we are organized. You couldnt survive if you werent. vs. i.e.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

APRIL 10, 2009

I find the best way for me to keep my Inbox organized is to immediately deal with the e-mail when it arrives. .© Copyright Patricia Robb 2010 10 April, 2009 Keep your Inbox running on empty There are so many e-mails coming at us these days that e-mail management is very important. vs. i.e.

Time Zones 100

Time Zones Administrative Professionals IAAP International 100

Service Untitled

OCTOBER 11, 2010

The Glitch Report, which is a review of the previous day’s mistakes is a way to make it right with a sincere apology and then doing something special for a guest later on. Every department is represented in the morning meetings from housekeeping to upper management. Dear Terry: The Marathon of Hope has just begun. You started it.

Customer Service 40

Customer Service Travel Training Etiquette 40