Stephanie LH Calahan

MARCH 25, 2011

The cards had been collected over a year or so of miscellaneous networking events and trade shows.  Collecting business cards or other forms of contact information is only the first step in networking.  The most effective networkers have a system to manage/organize business cards and their contacts. 

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Professional Assistant Blog

JANUARY 18, 2008

Home About Me Advertise Do Not Disturb - Training In Progress By The Professional Assistant on Friday, January 18, 2008 Filed Under: Client Service , Meetings , Productivity D o you get staff members coming to you for all sorts of questions? When youre on a phone call, do people hover over you?

Training 100

Training Cubicle Microsoft Word 2008 100

Laughing all the Way to Work

JANUARY 19, 2009

.© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. Training On-line 10 Things = Frustration "Mom, I'm sick!"

Training 100

Training Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

OCTOBER 18, 2008

.© Copyright Patricia Robb 2010 18 October, 2008 Guest Blog: Networking Like a Pro This is a guest post from JEM over at [link]. Networking Like a Pro One of the best ways to boost your career and hone your skills as an administrative assistant is to practice networking. . To be able to network, you must have confidence.

Networking 100

Networking Time Zones IAAP International 100

Laughing all the Way to Work

AUGUST 15, 2009

Sometimes I wish I had something to warn me when I am with someone with a cell phone so I can know that we are going to be interrupted. I find it frustrating when people either text while in a conversation or are constantly taking phone calls. Apparently not, when its by phone. But isnt it rude to interrupt?

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Professional Assistant Blog

OCTOBER 13, 2008

The more difficult macros are the ones that are programming code related and require knowledge of Visual Basic (you can find some books here) , which unfortunately, I have no training in. I am going to show you how to record a simple macro function and to implement it. Retrieve Your Files with Ease Is You Boss Not Giving You Enough Work?

Microsoft Word 100

Microsoft Word 2008 Keyboards 2007 100

Office Dynamics

MAY 23, 2012

We are often asked about doing etiquette seminars/programs onsite for administrative professionals across the country. Since we can't be everywhere at once and you can't always travel for the training we thought we would share this awesome resource with you. Wishing you all the best with your training. Email etiquette.

Etiquette 100

Etiquette PDF Gifts Cubicle 100

Laughing all the Way to Work

AUGUST 1, 2010

I logged onto my computer last week and put in my network password, then to open my Outlook account I had to put another password in for that. Even if you phone the bank they need your secret passcode or they wont speak to you about your account. Lets enjoy our day together.© August 03, 2010 Jolene said.

Time Zones 100

Time Zones 2010 IAAP Filing 100

Professional Assistant Blog

MARCH 20, 2008

They each took the initiative to get appropriate training and education to better equip them in the areas they were interested in. They each had forward-thinking employers who allowed them to have vision and encouraged them to work towards their goal and made room for that new role within their organization.

2008 100

2008 2007 Cubicle Google Docs 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Service Untitled

JUNE 30, 2010

Remember train, train, train. Employees need to be trained in handling customers and how to address them. Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Networking. At a local. Maximizing Social Media: Part 2 of 2 To see part one of this series, click here.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Laughing all the Way to Work

JULY 11, 2009

This is where an assistant network can come in handy. I often reach out to my network to get answers to problems that come up at the office or just to lend a sympathetic ear. I can tell you my friends and colleagues got a lot of phone calls in those early days and it was a wonderful resource and help to me. 411 Look Up 411.ca

IAAP 100

IAAP Time Zones Administrative Professionals International 100

Laughing all the Way to Work

MAY 9, 2010

I breathe a sigh of relief when I get someones assistant on the phone or receive an email from them. I could help them and they could help me, but I also found it to be good networking. It is important to build relationships with those we work with, but what about assistants we dont work with? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Office Dynamics

DECEMBER 10, 2011

Emily Post's Guide to Business Etiquette for the 21st Century. The truth is, multimillion-dollar deals (and people’s jobs) can be LOST as a result of poor etiquette. Introducing Emily Post's Guide to Business Etiquette for the 21st Century. Introducing Emily Post's Guide to Business Etiquette for the 21st Century.

Etiquette 100

Etiquette PDF Gifts Cubicle 100

Service Untitled

AUGUST 26, 2010

Part one includes an introduction to Doria and her background with American Express, a quick overview of the different service centers that American Express has around the country, and some information on how American Express hires and trains its customer service representatives (called Customer Care Professionals). Things like that?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Laughing all the Way to Work

NOVEMBER 21, 2009

If you keep telling yourself you cant do it, then of course you wont be able to, but if you say I dont know if I can, but I am going to try anyway, or I know I can do that because it was what I was trained for and then go ahead and do it, it will open all kinds of doors for you. (Or This is the time you need a lot of positive self talk.

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I chose details and was given the street address and phone number and I still had the option of having my call put through to the store number. You can use google to get similar information.

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

DECEMBER 5, 2009

I have a network of assistants that I call friends, although some are just phone colleagues, but we help each other. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! GET TO KNOW YOUR CO-WORKERS. We are not an island.

Time Zones 100

Time Zones IAAP Interviewing Holidays 100

Laughing all the Way to Work

JULY 16, 2010

Check: Are phone calls planned? For each one, write down what you hope to accomplish with the phone call to help you stay focused. It automatically updates when I use an office product, and I can manually enter stop/start times for phone calls, meetings, face to faces, etc. Doing too many things can actually waste time.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

DECEMBER 19, 2009

When I receive an initial request for a meeting, I use a meeting form and write down the information I need: who is requesting the meeting, what is the purpose of the meeting, where it will be held and a phone number or an e-mail address and dates that are available. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 28, 2010

CountryCode.org is a comprehensive guide to make phone calls from anywhere to any country in the world. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 7, 2010

They said it works with most phone services. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! I thought I would pass this tip along in the event you find yourself wishing you could take your words back. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JANUARY 10, 2010

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. (for 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. (for 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Service Untitled

MAY 19, 2011

Two days ago I called AT&T to order two new land line phones for my new home. The unprofessional behavior by employees can quickly become viral when a customer relates their experience to others on social networks such as Twitter and Facebook. No matter how angry the customer is, the agent’s job is to listen.

Customer Service 40

Customer Service AT&T Phones Training 40

Laughing all the Way to Work

NOVEMBER 8, 2009

If it is an external meeting, but local, enter location of meeting in calendar, provide your boss with address and directions, contact phone number, taxi chit. If outside the city, make travel arrangements: are flights required, train or will he or she be driving. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

FEBRUARY 21, 2009

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. In my current role I cant take someones blood pressure and in my previous role, often times they wanted to be a Lotus Notes developer. Good point Sabrina.

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

OCTOBER 25, 2010

For the last 30 years, traditional customer service recruiting, training, Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Networking. Social Customer Service – A completely different animal? Maximizing Social Media: Part 2 of 2 To see part one of this series, click here.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Laughing all the Way to Work

MARCH 1, 2009

I have also combined all the tutorials, training and other education-related links under the title Training. Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 9, 2010

Did I phone to get my electricity turned on? Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! The meetings were stress free and I was able to depend on my checklists and templates. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

MAY 31, 2009

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. (for 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

APRIL 22, 2009

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. (for 411 Look Up 411.ca

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

APRIL 5, 2010

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. (for 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MARCH 20, 2010

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. (for 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 27, 2010

Join us at the luxurious Palazzo Versace on the Gold Coast for an amazing end of year get away and your chance to network, learn and advance your skills in style! FOR MORE INFORMATION CLICK ON THE IMAGE Subscribe To Posts Atom Posts Comments Atom Comments Subscribe to the blog here Search This Blog Loading. (for 411 Look Up 411.ca

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100