Go Burrows

SEPTEMBER 26, 2021

Currently, she helps executive assistants manage and measure the right tasks in company operations while getting them off the craziness of Email/ Slack/ Calendar and onto the Office Otter software. Download the first 3 chapters of The Leader Assistant: Four Pillars of Game-Changing Assistant for FREE here or buy it on Amazon or Audible.

Calendars 66

Calendars Email Interviewing Google 66

Worxbee

DECEMBER 20, 2021

We’ve learned a thing or two along the way! Most candidates want to know details, such as how interviews will run and what any potential pre-hiring test will look like. There have been multiple studies regarding biases in recruitment software, with some highlighted in this CIO article. What technology will be used?

Interviewing 122

Interviewing Etiquette Salary Agencies 122

Go Burrows

MAY 30, 2021

Here are a few resources Cathy referred to during our conversation: Ally.io (OKR software). SwipedOn is the fastest-growing visitor and employee management software. Download the first 3 chapters of The Leader Assistant: Four Pillars of Game-Changing Assistant for FREE here or buy it on Amazon or Audible. Measure What Matters.

Networking 73

Networking Interviewing Email Confidence 73

LEADERASSISTANT.COM

NOVEMBER 12, 2023

Lee is a Senior Executive Assistant and EA Manager at Atlassian, a remote-first, global software company. THE LEADER ASSISTANT BOOK Download the first 3 chapters of The Leader Assistant: Four Pillars of Game-Changing Assistant for FREE here or buy it on Amazon and listen to the audiobook on Audible. Natalie (or Nat!)

Management 81

Management Restaurants Customer Service Budget 81

LEADERASSISTANT.COM

JUNE 5, 2022

Kristine has over 20 years of experience as an Executive Assistant and Chief of Staff in several industries including aerospace, manufacturing and software. To learn more about how you can join the now 200+ growth-minded Leader Assistants, check out our Leader Assistant Premium Membership for ongoing training, coaching, and community.

Gifts 81

Gifts Interviewing Networking Email 81

Success

JUNE 19, 2022

“We want to work with people who are up to date in the areas that we’re iterating toward, so we outsource software development but keep design, engineers and product management within the company,” she says. Who you gonna call? You can advertise for freelance help on sites such as Guru.com or Elance-oDesk.com. Then bump it up to scheduling.

Elance 288

Elance Suppliers Mentoring Payroll 288

LEADERASSISTANT.COM

JULY 10, 2022

Don Harms is the CEO and founder of Emmre, a software tool that helps assistants and their executives maximize their strategic partnership. To learn more about how you can join the now 200+ growth-minded Leader Assistants, check out our Leader Assistant Premium Membership for ongoing training, coaching, and community. Henry Ford.

Gifts 74

Gifts 2016 Interviewing Email 74

LEADERASSISTANT.COM

NOVEMBER 19, 2023

As a teenager, Jared was one of the first ten employees at an enterprise SaaS company called 15Five, the market leader for software powering continuous employee feedback, high-performing cultures, objectives (OKR) tracking, etc.

2015 78

2015 Networking 2013 Restaurants 78

Go Burrows

OCTOBER 24, 2021

I’m very excited to share this conversation between Paige McPheely (CEO of Base – the first software for modern assistants) and Llewellyn Gravely (Lead Executive Assistant Business Partner to the Global Head of Uber for Business) from a recent webinar Base hosted called “How to Take Charge of Your Career and Make it Your Own.”

Gifts 77

Gifts Holidays ASAP Interviewing 77

LEADERASSISTANT.COM

MAY 1, 2022

C-level executives come to her when they need to clear the overwhelm and focus on what matters in their life and business and in her decade-long career as a CEA she’s supported the CEO of Cube Software, CEO of Laird & Partners and CEO of ModelFIT to name a few. Go here to start gifting today ! THE LEADER ASSISTANT PREMIUM MEMBERSHIP.

Gifts 52

Gifts Health Finance Interviewing 52

Go Burrows

JUNE 13, 2021

SwipedOn is the fastest-growing visitor and employee management software. To learn more or sign up for a FREE 14-day trial, visit swipedon.com/leaderassistant * today, and when you’re ready to move forward, be sure to use my exclusive discount code; LEADER20 for 20% off their annual plan. THIS EPISODE’S SPONSOR.

Health 52

Health Lifestyle Equipment Interviewing 52

On The Job

AUGUST 31, 2016

By 2020, businesses that learn to master digital will become the predator, while those that make minor changes or don’t do anything at all will become digital prey , says Forrester’s Nigel Fenwick. “To Learning to scale the business without losing their competitive edge. That’s how long your company has before it’s gobbled up.

2020 100

2020 Interviewing Learning UPS 100

Go Burrows

JUNE 20, 2021

SwipedOn is the fastest-growing visitor and employee management software. To learn more or sign up for a FREE 14-day trial, visit swipedon.com/leaderassistant * today, and when you’re ready to move forward, be sure to use my exclusive discount code; LEADER20 for 20% off their annual plan. THIS EPISODE’S SPONSOR.

Finance 52

Finance Email Confidence Google 52

Stephanie LH Calahan

JUNE 24, 2011

  Yet, I quickly learned that it was critical for client billing.    Can users of Chrometa download the time results data ot other applications like Excel? What is the most surprising thing you have heard Chrometa users tell you they have learned by using the tool?   Any big lessons learned?

Interviewing 100

Interviewing Basecamp AT&T Email 100

Productivityist

MAY 12, 2016

Almost 75 GB worth of data are downloaded into your brain, every single day. For years I kept reading blogs, listening to interviews and watching TED talks, without implementing what I’d learned. where to find new things to learn, every single day, how to consume them without going into overdrive. I’ve been there.

Learning 40

Learning Calendars Social Media 2015 40

Service Untitled

AUGUST 26, 2010

This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Stephanie LH Calahan

SEPTEMBER 5, 2012

AudioAcrobat is cloud-based (meaning that you don't have to download any software to use it) and backed up regularly, so you don’t have to worry about losing your audio files.  Share Recordings on a Sizzle Line - Sometimes people do not want to sit at their computer to listen to a replay of an interview that you did. 

Phones 100

Phones Interviewing Purchasing Filing 100

Brilliantly Better

SEPTEMBER 14, 2010

There were a few bumps on the road, as expected, but I finally managed to arrange for an exclusive interview with Jonathan. Yeap, an exclusive interview with Jonathan Meads, how about that? I did wrestling in junior high and high school and always wanted to learn a striking-based martial art.

Interviewing 40

Interviewing 2010 Social Media AT&T 40

Andrea Kalli

APRIL 6, 2010

So many options… so much to learn about the cool stuff available to us all. Download the latest version here. Also, when I was interviewing Penny Haynes the other day about her thoughts of brilliance regarding the benefits of business podcasting, she mentioned probably THE most important thing that podcasters should know.

Social Media 100

Social Media Microsoft Outlook Twitter 2007 100

Service Untitled

JUNE 30, 2010

You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

SEPTEMBER 13, 2010

We can learn to create the most positive and best customer service experience for our customers, and use surveys like this to keep us informed. Organizations need not be defensive, and should help employees learn and train what will make the customer experience better.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

AUGUST 31, 2009

This isn’t surprising given how Amazon works in general, but it’s an excellent return process that any company could learn from. It’s all very automated and very simple. No related posts to display. You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.

USPS 40

USPS Customer Service Etiquette 2006 40

Service Untitled

SEPTEMBER 27, 2010

The team leader was able to help the representative with proven methods to cut call time by typing while listening, learning the call system better, and being able to employ more of the tools, answering questions quicker, and having a better knowledge of the company’s products.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

JANUARY 18, 2010

Every complaint should be handled as a learning experience. If it wasn’t important, chances are the customer would not be complaining, so one must always recognize the validity of any complaint. Always have a resolution for the complaint.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 12, 2010

We often learn mistakes we are making by laughing at ourselves. At the end of the training session, customer service representatives come away with existing approaches that work well and have had the opportunity to learn new points and share tips. The role-playing should be fun; employees identify with positive attitudes.

Customer Service 40

Customer Service Training Etiquette Negotiating 40

Service Untitled

APRIL 8, 2010

Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent. This can become disruptive for other agents and confusing for newer representatives who are just learning and trying to follow.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Service Untitled

AUGUST 10, 2010

So what is the customer service lesson to be learned here? Let’s hope that JetBlue treats this sad situation as a learning experience, and hopefully another flight attendant on the verge of a similar outburst can be shown how to best resolve issues in a polite and positive manner.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

AUGUST 5, 2010

Some companies think that customer service representatives do not learn skills from abstract situations taught in seminars and training classes, but I witnessed an interesting experience yesterday that had been learned and mastered well. It saves the company a huge amount of time, and keeps people happy.

Customer Service 40

Customer Service Skills 2004 Etiquette 40

Service Untitled

OCTOBER 26, 2010

Admittedly,companies like Zappos can afford to spend millions on developing their brand loyalty, but didn’t they all start out small and learn from their own mistakes? Here are some of the basics I learned: Listen to what customers want. So what comprises quality customer service and how can we do it better?

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

JUNE 11, 2010

Indeed security lines are now less crowded, but haven’t passengers learned how to go through security lines; we pull out our laptops, don’t pack liquids, use plastic bags for allowed toiletries, etc.? The lines move a lot faster now.

Customer Service 40

Customer Service Travel Etiquette 2010 40

Service Untitled

MAY 13, 2010

Order a pair of shoes from a competitor; observe their service, tryout their product; become involved in what you are marketing – just participating now and learning from the experience. Take the example of an internet shoe company. Are their procedures better than yours, and how can you improve your company?

Customer Service 40

Customer Service Etiquette 2010 Salary 40

Service Untitled

JULY 15, 2010

Expressive : Spontaneous, good negotiator,and learns by doing. Analytical : Introverted, project driven, and makes decisions based on facts. An example of this “Thinker&# would be Dr. Spock from Star Trek. An example of this “Feeler&# would be Jimmy Buffett who lives life to the fullest and is not detail driven.

Customer Service 40

Customer Service Interviewing Training Expenses 40

Service Untitled

JUNE 14, 2010

Learning is the key to acquiring the skills, but working in a supportive environment helps each employee practice and hone their skills. Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service?

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Service Untitled

MARCH 16, 2009

“Doing The Right Thing&# + On The First Contact Will Help A Company Prosper « My Discoveries on the Road to Prosper and Learn said: Mar 19, 09 at 12:49 am [.] It amazes me when my clients can not get passed the short-term increase in time and cost to see the long-term pay off.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

SEPTEMBER 10, 2009

All we need is for senior leaders to occasionally walk through our areas, show interest in what we do, spend time understanding what we are learning from customers, and thank us for our contribution.&# Great customer service is not “rocket surgery!”

Customer Service 40

Customer Service Holidays Etiquette 2006 40

Service Untitled

MAY 20, 2010

And learning to not take it personal is critical to remaining objective and empathetic. Being patient and empathizing is the best way to diffuse an angry patient.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

SEPTEMBER 17, 2010

It’s amazing what you learn about doing things right when you experience a business doing it wrong! One Response to “Impact of poor customer service in retail sales&# Kathy Clark said: Sep 18, 10 at 6:50 pm I agree, live chats can be a great tool and resource for businesses. The unspoken is someone manning the live chat.

Customer Service 40

Customer Service Clothes Etiquette 2010 40