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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

These examples have one thing in common: From start to finish, these business people and their teams thrilled their customers. Or in sales-speak, they optimized their customers’ experience. Once a business lands a customer, its No. 1 job is to optimize that customer’s experience. It’s a pleasure to meet you.

Email 279
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Customer Service – The Small Business Advantage!

The Small Business Blog

Customer service is one of the few great advantages that a small business has over a larger competitor. Although they are unlikely to be able to compete on price, they have the potential to provide a far more personalised and caring customer care experience.

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14 Workplace-Friendly Holiday Exchange Gifts for Coworkers

Success

Bookshop.org With a mission to help local, independent bookstores thrive in the age of e-commerce, every purchase made on Bookshop.org supports more than 1,600 independent shops across the United States. If you’re a PC user, don’t worry—just send the customer service team a note, and they can adjust the sleeve size to fit.

Gifts 279
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What Is a Good NPS Score?

Success

You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly. Take it as an opportunity to find out specifically where your products or services do not meet client expectations. ? She loves it and makes other higher-end purchases. Improving Your NPS.

Promotion 262
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Zappos customer service ‘core values’ sets record for longest call

Service Untitled

Zappos’ Customer Loyalty Team repeatedly exceeds expectations of the family culture CEO Tony Hsieh envisioned as his passion for customizing customer service always remains a number one priority 24 hours a day and 365 days a year. And to Shaea’s credit, the caller did purchase a pair of Ugg boots.

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BMW modeling customer service innovations after Apple

Service Untitled

All Genius Personnel will be salaried, and if a customer is interested in purchasing a car they will be referred to a salesperson. The program was actually developed after Cadillac engineers teamed up with Cadillac drivers to determine their habits. British Airways has initiated a new customer service program called.

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I’m telling my friends about the bad customer service

Service Untitled

At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. Still imagine all the damage this entire bad customer service experience has had on the business.