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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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The September Surge Is Here: How Job Seekers Can Prepare to Land the Role

Success

Corporate recruiter and career consultant Chanelle Howell recently recorded an Instagram video encouraging job hunters to get on it: “It’s the middle of Q3… be ready. Her recommendation is to make your phone number, email address and resume are easily accessible, and hyperlink as many details as possible. Have your resume ready to go.

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Artificial Intelligence at Work: How Office Professionals Can Build A.I. Skills for the Future

Eat Your Career

These programs can refine and even create brand new images, videos, presentations, written content, data analysis, and more. In this video, I’m going to share some realistic steps you can take to start slowly easing your way into this new world of Artificial Intelligence. The article below summarizes the video content.

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How not to act when customer service fails miserably

Service Untitled

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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Amazon.com still a leader in customer service

Service Untitled

Amazon.com’s newest customer service facility opened on Friday with a fanfare of speeches and a ribbon-cutting ceremony. The new 70,000 square-foot center in Kinetic Park, West Virginia was described as a “perfect fit” by Vice President of Amazon customer service Tom Weiland.

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Is self-service better than live customer service?

Service Untitled

Amazon and Netflix are just more examples of consumers using self-service. Instead of going to the video store, we make our selections online; no one to ask us for our driver’s license because we forgot our membership card, and no hassle even trying to find a parking space. We don’t even have to be pleasant to a machine.

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Building a business culture to deliver the best customer service

Service Untitled

Zappos has worked hard to develop their culture resulting in a high percentage of return customers; a much more lucrative business model than having to find new clients. Remember most customers won’t tell a company what went wrong; they just leave and go on to your competition. photo by: HiMY SYeD / photopia.