Eat Your Career

AUGUST 28, 2023

You can’t spend more than two minutes on social media without being inundated by self-proclaimed “experts” telling you how A.I. This is a full-day interactive virtual training program designed to help non-project managers understand the methodology to lead projects from concept to completion. tools have flooded the market.

Skills 130

Skills Legal Social Media Project Management 130

Service Untitled

APRIL 15, 2014

Centralized call centers receive and transmit an enormous volume of telephone requests daily, with the purpose of collecting and handling information, ranging from product inquiries, questions about transactions, and customer service. So who are the most successful customer service representatives and how is that achieved?

Customer Service 40

Customer Service Social Media AT&T Training 40

Customers Rock!

MAY 28, 2012

Social Media CRM, or Social CRM, is getting a lot of air time these days. That’s the perspective many customer service experts have had toward social media-based customer service, or social CRM. Consequently, many companies leave the task of social CRM to the marketers.

Social Media 100

Social Media Customer Service Twitter Facebook 100

Service Untitled

MAY 28, 2012

Social media customer service is the quickest way for organizations to handle customer complaints, but it’s for all the world to see and can definitely have some negative effects on a company’s reputation. Ensure that an organization is transparent and gives honest feedback.

Social Media 40

Social Media Customer Service Facebook Twitter 40

Service Untitled

APRIL 10, 2013

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

Customer Service 40

Customer Service Social Media Negotiating Facebook 40

Service Untitled

FEBRUARY 6, 2013

There’s hardly a moment when someone isn’t consulting Google to learn more about a product, a person, or a service. While the digital realm can indeed help all of us to buy smarter, perform better, and be better educated, can it ever replace a human at the hub of customer service? Treat the customer with respect.

Customer Service 40

Customer Service Social Media 2005 Phones 40

Service Untitled

OCTOBER 28, 2011

Market Tools, a software and service provider for management and research conducted a survey of 331 companies with an annual revenue of more than $10 million annually. Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. photo credit: Rubber Dragon.

Customer Service 40

Customer Service Facebook Social Media Twitter 40

Service Untitled

OCTOBER 27, 2011

Market Tools, a software and service provider for management and research conducted a survey of 331 companies with an annual revenue of more than $10 million annually. Of those organizations, 23 percent rely on social networks to support their customer service and to provide feedback. photo credit: Rubber Dragon.

Customer Service 40

Customer Service Facebook Social Media Twitter 40

Service Untitled

OCTOBER 8, 2013

Since customer service is now getting more and more complicated because prices have become so competitive, does it also depend on a better defense or one of offense? ” The less an organization does, the less the cost. Depending on the position an organization chooses is most dependent on the product or the service offered.

Customer Service 40

Customer Service Expenses Social Media Promotion 40

Service Untitled

SEPTEMBER 16, 2013

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

Customer Service 40

Customer Service Credit Card Social Media Agencies 40

Andrea Kalli

JUNE 17, 2010

Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs! Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. So let’s do BOTH!! So let’s do BOTH!!

2010 100

2010 Training Skills Social Media 100

Service Untitled

MAY 21, 2012

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

Customer Service 40

Customer Service Social Media 2009 Purchasing 40

Service Untitled

AUGUST 8, 2011

Once upon a time a client or customer would call a business on the telephone or write a letter; whether it was a complaint or compliment, the conversations remained private. As we fast forward to the 21st century however, organizations have been forced into finding new ways to deal with public feedback. photo credit: paulswansen.

Customer Service 40

Customer Service Social Media Training Agencies 40

Andrea Kalli

JUNE 17, 2010

Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs! Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. So let’s do BOTH!! So let’s do BOTH!!

2010 100

2010 Training Skills Social Media 100

Service Untitled

DECEMBER 20, 2010

Every business is bound to have unhappy customers; there’s always some variable that can go wrong despite all safeguards to make things perfect. Great customer service extends beyond answering the phone after two rings, beyond the twitter and Facebook entries, and even beyond the gentle ego stroking of an already angry customer.

Customer Service 40

Customer Service Social Media Twitter Networking 40

Service Untitled

OCTOBER 17, 2011

At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. Still imagine all the damage this entire bad customer service experience has had on the business.

Customer Service 40

Customer Service Purchasing Cubicle Social Media 40

The Small Business Blog

NOVEMBER 8, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Contact local development agencies – some may offer training programs Hire local teachers or consultants to run short training schedules.

Training 100

Training 2007 2008 2009 100

Service Untitled

OCTOBER 15, 2013

The buzz phrase “social listening,” also known as social media monitoring, can help organizations and businesses be more effective and build stronger brand relationships. Perhaps the Dell story with the “power to do more” further explains the concept of “social listening.”

Social Media 40

Social Media Customer Service 2005 Twitter 40

Make or Break Moments

MAY 26, 2010

Right now I’m getting ready to advertise the fact that I’m teaching the second set of classes on social media. Unlike most classes that are webinars – my series is in person, hands on, get down and dirty with social media so you leave with a clearer understanding and a focused strategy.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. She is engaging and fun as well!”

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JANUARY 5, 2010

Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

FEBRUARY 8, 2010

Do you have a crisis management plan for your organization? With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from customers. Jonathon Bernstein offers 10 suggestions for using SEO in a Crisis situation.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 4, 2010

A linchpin, as Seth describes it, is somebody in an organization who is indispensable, who cannot be replaced—her role is just far too unique and valuable. So when Seth raised the call for people to host/sponsor/attend this Linchpin event I jumped in with both feet and selected a location in Hudson, OH. So what is a linchpin ?

Customer Service 100

Customer Service 2010 2009 2008 100

Andrea Kalli

MAY 6, 2010

Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. When customers have questions or concerns, you need to respond quickly. Best of all, you can handle customer service via Twitter on your mobile!

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

Service Untitled

NOVEMBER 8, 2013

No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. How is the customer treated? Is the service we expect now provided? ” Organizations have.

Customer Service 40

Customer Service Credit Card 2005 Social Media 40

Service Untitled

SEPTEMBER 23, 2010

Service Untitled The blog about customer service and the customer service experience. Assuming an organization has quality products, and they are reasonably priced, can we find different ways to market both our wares and our abilities? Having a web presence will give your customer the personal touch.

Customer Service 40

Customer Service Social Media Interviewing Etiquette 40

Small Business CEO

JULY 3, 2013

An ecosystem collaboration solution effectively replaces PRM systems as they match all the facilities offered by the PRM in addition to meeting numerous other contemporary requirements for peer-to-peer and community collaboration and multi-channel communication, using social media, messaging, and mobile communication channels.

Collaborate 40

Collaborate Customer Service Social Media Expenses 40

Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences. Social Customer Service – A completely different animal? Networking.

Social Media 40

Social Media Customer Service Etiquette 2010 40

The Small Business Blog

AUGUST 8, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? They all have to do their part by providing excellent customer service. Explaining it to potential customers should become second nature to them.

2007 100

2007 2008 2006 2009 100

Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. With nearly a one-click installation, different categories were organized giving people the opportunity to discuss pre-sale questions, member questions, customer support, while creating a personal touch.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Andrea Kalli

APRIL 6, 2010

Do your part and make it simple for the to leave, should they want to, and they will reward you with good organic PR. Keep in touch with regular customers, clients, and contacts. However, remember that not everyone is interested in recurring mailing lists, and that many people will want to unsubscribe. They will change your business!"

Email 100

Email Management Microsoft Outlook Social Media 100

Small Business CEO

MARCH 11, 2011

When using social media tools like Twitter to promote your business, it’s important to use them strategically so that you’re not wasting your time. Organizing people into Lists (both public and private) can help you keep tabs on what’s important to you. 5) Listen With Intent. But then what?

Twitter 40

Twitter Social Media Customer Service Promotion 40

Service Untitled

OCTOBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Service Untitled

JANUARY 27, 2011

Not every company can operate as consistently as the Ritz Carlton or Zappos, but positive problem resolution can build customer engagement. Now the question is how can an organization that experiences a problem regain their professional composure and still maintain that ever sought after customer engagement? photo credit: cote.

Customer Service 40

Customer Service Phones Purchasing Social Media 40

Service Untitled

SEPTEMBER 22, 2010

Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.

Interviewing 40

Interviewing Customer Service Credit Card Atrium 40

Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Software spots negative and positive comments specific to the organization. For Choice Hotels and Gaylord Hotels , data will reflect service, rooms, and employee behaviors; tracking trends both good and bad.

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

NOVEMBER 5, 2010

There are two main reasons an organization is likely to lose customers; the competition has a better offer or the customer is unhappy. Even the smallest interruption on a day a customer is stressed, in a bad mood, or just in a hurry could mean the difference whether he returns as a client at a later time.

Customer Service 40

Customer Service Social Media Training AT&T 40