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How Emotional Intelligence Can Improve Your Work Life

Success

Emotional intelligence can offer perspective in stressful situations and can help us discern optimism from toxic positivity when things look rough. EI is a sought-after trait in job candidates, especially for leading teams or working in customer service. Get ahead at work. Keep looking forward.

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What Are Soft Skills? 12 Examples to Benefit You Personally & Professionally

Success

Emotional intelligence Growth in emotional intelligence or EQ enables individuals to recognize, understand and manage their own emotions effectively, which leads to better self-regulation and reduced stress. For instance, a salesperson’s ability to communicate persuasively can lead to more successful client negotiations.

Skills 299
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Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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The art of finding the perfect venue for your corporate event

Practically Perfect PA

A low stress solution. Finding a venue can be a stressful job. The best venue finders are experienced negotiators able to secure rates that are lower than if you booked direct. What’s the process of using a venue finding service? We pride ourselves on providing an exceptional service every time.

Budget 159
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NEW: Certification in Your City! Mastering Exceptional Self-Leadership for Executive & Administrative Assistants

Office Dynamics

Branding is not only about outer appearance; it also includes having a calm demeanor, upbeat attitude, being on time, or providing outstanding customer service to your internal and external clients. Apply self-management techniques vs. stress management. Develop persuasion and negotiation skills.

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How to Build Consensus in Place of Conflict

Office Dynamics

In addition, the constant push for quality and improved customer service necessitates cooperation among employees. You don’t feel confident or happy when you are in conflict with co-workers or even a customer. There are times when you should not negotiate but instead must walk away. Individual is highly competitive.

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45 Professional Development Books to Level Up Your Career and Your Life

Success

Hyatt’s approach is to develop a research-based process for determining how to set your individual goals and take the steps needed to achieve them despite feeling overwhelmed by daily stress. Getting to Yes: Negotiating Agreement Without Giving In By Roger Fisher, William Ury and Bruce Patton Everyone needs to have negotiation skills.

UPS 290