Customer Service Management Negotiating Stress 
Success
OCTOBER 24, 2023
Emotional intelligence Growth in emotional intelligence or EQ enables individuals to recognize, understand and manage their own emotions effectively, which leads to better self-regulation and reduced stress. For instance, a salesperson’s ability to communicate persuasively can lead to more successful client negotiations.
Success
FEBRUARY 14, 2022
One of the most critical to develop in the workplace is emotional intelligence , which is the ability to perceive, manage and regulate your emotions. Emotional intelligence can offer perspective in stressful situations and can help us discern optimism from toxic positivity when things look rough. Get ahead at work.
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Success
MARCH 4, 2024
In this post, we’ll dive into books that speak to the three following categories: Books on personal habits, attitudes and approaches Mental health and work books Books for entrepreneurs Books for managers and founders Read on to discover 45 of the best professional development books. Fortunately, it’s something anyone can learn.
Service Untitled
APRIL 10, 2013
The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.
Practically Perfect PA
JUNE 8, 2017
In fact, you’ll be wondering how you ever managed without a venue finder. A low stress solution. Finding a venue can be a stressful job. The best venue finders are experienced negotiators able to secure rates that are lower than if you booked direct. What’s the process of using a venue finding service?
Office Dynamics
NOVEMBER 13, 2013
Branding is not only about outer appearance; it also includes having a calm demeanor, upbeat attitude, being on time, or providing outstanding customer service to your internal and external clients. Apply self-management techniques vs. stress management. Develop persuasion and negotiation skills.
Office Dynamics
MAY 9, 2016
In addition, the constant push for quality and improved customer service necessitates cooperation among employees. You don’t feel confident or happy when you are in conflict with co-workers or even a customer. There are times when you should not negotiate but instead must walk away. Individual is highly competitive.
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