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How Emotional Intelligence Can Improve Your Work Life

Success

If you grew up believing that there was only one type of intelligence—and you either had it or didn’t—it may surprise you to learn that there are several different types, encompassing everything from spatial awareness to music. EI is a sought-after trait in job candidates, especially for leading teams or working in customer service.

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What Are Soft Skills? 12 Examples to Benefit You Personally & Professionally

Success

These skills are often learned in college, trade schools or job training. Emotional intelligence Growth in emotional intelligence or EQ enables individuals to recognize, understand and manage their own emotions effectively, which leads to better self-regulation and reduced stress. Soft skills are distinct from technical or hard skills.

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45 Professional Development Books to Level Up Your Career and Your Life

Success

Success Habits: Proven Principles for Greater Wealth, Health, and Happiness By Napoleon Hill Though Napoleon Hill died more than five decades ago, there is still much one can learn from his teachings. Rather than leaving the reader with vague lessons learned, Kawasaki spells it out with tips, advice and quotes.

UPS 222
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Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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NEW: Certification in Your City! Mastering Exceptional Self-Leadership for Executive & Administrative Assistants

Office Dynamics

As a savvy assistant working in the modern business world moving at supersonic speed, you must learn how to lead yourself in order to be at the top of your game, remain on the cutting edge and be prepared for the future. Apply self-management techniques vs. stress management. Develop persuasion and negotiation skills.

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How to Build Consensus in Place of Conflict

Office Dynamics

As more companies embrace the spirit of teamwork, you must learn to work with other people and truly become a team player to get the work done and help your organization be more competitive. In addition, the constant push for quality and improved customer service necessitates cooperation among employees.