Remove Confidence Remove Customer Service Remove Negotiating Remove Stress
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What Are Soft Skills? 12 Examples to Benefit You Personally & Professionally

Success

These skills assist you in becoming more confident, competent, better acknowledged and even more liked within your professional environment. But to advance within the IT department, you must possess the interpersonal skills required to build co-worker confidence and lead a diverse team. This skill can also assist with client disputes.

Skills 290
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45 Professional Development Books to Level Up Your Career and Your Life

Success

In The Alter Ego Effect , author Todd Herman suggests that we add another element: creating an alter ego to boost our confidence and skills. Hyatt’s approach is to develop a research-based process for determining how to set your individual goals and take the steps needed to achieve them despite feeling overwhelmed by daily stress.

UPS 240
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Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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How to Build Consensus in Place of Conflict

Office Dynamics

In addition, the constant push for quality and improved customer service necessitates cooperation among employees. You don’t feel confident or happy when you are in conflict with co-workers or even a customer. There are times when you should not negotiate but instead must walk away.