Customer Service Negotiating Skills Training 
Success
OCTOBER 24, 2023
Soft skills, often referred to as “interpersonal skills” or “people skills,” are the attributes, behaviors and qualities that help you interact with others more effectively in the workplace. Developing these soft skills examples as a growth challenge will do more than accelerate your career. What are soft skills?
All Things Admin
FEBRUARY 20, 2023
Gone are the days when filing, phone skills, and semi-legible shorthand were key requirements for an admin job. Today’s job descriptions are more likely to include analytical reasoning, critical thinking, complex problem-solving skills, and UX design. What skills should you focus on honing and which should be left behind?
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Service Untitled
APRIL 10, 2013
The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.
Practically Perfect PA
JUNE 8, 2017
When the pressure is on to find an impressive venue to wow your clients, or source the ideal training venue for your delegates, or book the perfect executive meeting room, it’s good to know that help is at hand. The best venue finders are experienced negotiators able to secure rates that are lower than if you booked direct.
Office Dynamics
MAY 9, 2016
In addition, the constant push for quality and improved customer service necessitates cooperation among employees. You don’t feel confident or happy when you are in conflict with co-workers or even a customer. Having an “attitude of taking charge” is not necessarily the same as the “skill of taking charge.”
Service Untitled
OCTOBER 12, 2010
Service Untitled The blog about customer service and the customer service experience. Many agents politely listen, but consider the training course just a supplement to common sense. Meet the needs and calm the angry customer. Focus and build skills that can handle the issues.
Energage
SEPTEMBER 4, 2017
In April 2017, American Airlines announced it was proactively increasing the pay for pilots and flight attendants, two years ahead of contract negotiations. Many look to formal training, investing large budgets and hundreds of people-hours into instructor-led classes. Improved customer service, which translates to customer retention.
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