article thumbnail

What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

article thumbnail

7 Examples of Good Customer Service to Build Customer Loyalty

Success

As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty. Invite customer feedback.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Customer Service Books to Help You Level Up Your Business

Success

Good customer service will help you level up your business. That’s because great customer service can turn even a dissatisfied customer into one of your biggest brand advocates. But customer service has become increasingly complex with more roles to play than ever. By Jeff Toister. By Mitche Graf.

article thumbnail

Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

article thumbnail

Why Is It Important To Enforce Your Pricing, Everywhere?

Allwork

Learn more about FTC pricing here. It also means that to differentiate themselves, aggregators will need to focus on some other value-added service, such as customer service. Regular price monitoring: Regular reviews can help identify inconsistencies and the need for implementing or adjusting MAP policies.

Policies 290
article thumbnail

What Are 5 Components of Emotional Intelligence & How Do They Shape Your Future?

Success

As noted by Harvard Business Review , individuals with inherently high emotional intelligence may exhibit lower levels of creativity and tendencies toward risk aversion—in other words, an overall disinclination to “ruffle other people’s feathers” even when bold changes or innovations are necessary. Emotional intelligence is a skill.

article thumbnail

The Ultimate Handbook for Remote Work from Home Jobs

Allwork

Whether you are a tech-savvy coder, a creative writer, a meticulous accountant, or a supportive customer service representative, there is a niche for you. Industries such as information technology, healthcare, education, marketing, and customer service are just a few domains where remote work flourishes.

Salary 328