Allwork
APRIL 11, 2024
Coworking spaces demand more active management and premium customer service, necessitating adaptable operational strategies and fluid responses to member needs. Attracting a diverse clientele requires flexible pricing and memberships, alongside deliberate community building for an engaged and collaborative environment.
Success
SEPTEMBER 19, 2023
The product, price and speed of delivery are each excellent, yet their customer service could use some improvement. After a stressful day for this entrepreneur, one particular customer service representative behaves rudely. In fact, those with high EQ are more apt to use goal-setting strategies.
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Success
OCTOBER 3, 2021
If potential customers don’t understand what differentiates your business from all the others in your industry, they’re likely to be shopping based on price or convenience, rather than choosing your company and staying loyal. Your small business is nimble, able to deliver custom solutions better than lumbering corporations.
Success
NOVEMBER 24, 2022
Position your employees as the hero of the company story to achieve goals, identify vendors and partners as the hero to bolster synergies, or find ways to insert the customer into the role of hero or heroine. The employee improvised with a meatball from the spaghetti, pizza sauce and garlic bread and charged a reasonable price.
Service Untitled
DECEMBER 16, 2011
In a global survey, Accenture wrote about deteriorating customer service and how most of us have at least switched one of our own service providers because we were displeased that our expectations had not been met. Remember the ultimate goal is to give the business the opportunity to resolve the problem.
Service Untitled
JANUARY 20, 2010
Service Untitled The blog about customer service and the customer service experience. Brands that are able to lead with quality customer service and innovating products are able to retain customers and turn them into brand ambassadors.
Make or Break Moments
JANUARY 26, 2010
So look at your customer service policies. Or have you positioned yourself like Nordstroms and created policies around the 90% of your customers who just want a good quality product/service at an affordable price? Imagine a world where companies created a culture around the many. The Pareto Principle !
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